Best Western Premier Hotels in Phu Quoc Island

The hotel is good for family vocation with a big swimming pool, childcare room, daily activities, bicycle rental, gym, karaoke & spa for all age groups It is conveniently situated with a night market across the hotel. There's rows of massage shops and varieties of restaurants such as Vietnamese, Korean, Western & seafood. It took about 20 mins to Duong Dong, Central & about 40 mins towards Northern Phu Quoc. Also, it is suitable for a couple. We had an enjoyable wedding anniversary stay at BWP.

The hotel's location was excellent for travelers. Peak Time, a local travel agency, was right in front, as was the Sonasi Night Market. Restaurants and massage shops were also conveniently clustered just outside the hotel. We stayed for 4 days in a 3-bedroom villa with two other couples (our friends). We were very satisfied with the size and water quality of the pool, and most of the staff were friendly. However, the buggy service for getting between our villa and the main hotel pool, though usually arriving within 5-10 minutes of a call, became a bit inconvenient for stays longer than 3 days. If I were to return with my family, I would consider staying in the hotel rooms rather than the villas. I didn't get to try the main hotel restaurant, but the breakfast at the villa's restaurant was just average, and the variety of food wasn't extensive. Furthermore, it was disappointing that pool-related services either didn't provide life jackets or rubber tubes, or charged for them. Bicycle rentals also required a fee rather than just a deposit, which was unsatisfactory. If these aspects were improved, I believe this hotel would be highly rated. Lastly, there was a minor dispute during check-in because the photos of the room we selected and booked on Trip.com included pictures of a larger, different room. The reception staff, Tung Anh, clarified that the photos were not of our booked room and suggested it was Trip.com's error, not the hotel's. She even allowed me to photograph her name tag to guarantee her statement. We had booked based on the room photos, believing we were getting a larger, higher-grade villa, but the actual room we received was not as depicted. I suspect this was either an error on Trip.com's part or a deliberate tactic to entice bookings. The most common way for first-time visitors to see a hotel's rooms is through photos provided on a travel agency's website. If this was indeed a mistake, it's an issue that absolutely needs to be addressed. If, however, Trip.com intentionally misrepresented the rooms with mixed photos, I would find it difficult to use their service again. This is because I cannot commit significant time and money to international travel if the reliability of the information provided is not guaranteed.