Guest Reviews of Tianxinyuan Inn (Rishengchang Branch), Pingyao
9.7/10
Excellent
58 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.9
Amenities9.5
Service9.8
Cleanliness9.7
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All reviews(58)
Positive reviews(57)
Reviews with photos/video(19)
Offers pick-up/drop-offs(16)
Delicious breakfast(9)
Friendly staff(9)
Classy environment(8)
Close to scenic area(3)
Well designed(2)
Well decorated(1)
Negative reviews(1)
Pusca Liviu
Guestroom (Ondol)
Stayed in Aug 2025
Couple
4 review
5.5/10
Posted on Sep 21, 2025
The exterior of the hotel was amazing, but on the inside, there would some things that could be improved, for ex: actual shower towels, not disposable ones, the mattress could be thicker, etc.
Response from Property: Hello, I have carefully read your review. First, regarding the disposable towel issue you mentioned, our towels are indeed disposable, and I have also provided photos to the official platform. Second, about the mattress, it is of medium firmness. Third, I don't think you intentionally left a negative review. It might be because you didn't check out, which led to this review. However, we did accept your request to check out, but you never applied. I tried calling you but couldn't reach you. Since you are a Romanian guest, there were indeed some communication difficulties due to language barriers. Additionally, you left the key directly after the check-out time of 16:00 p.m. I hope you can apply for check-out when you see this.
Guest User
Guestroom (Ondol)
Stayed in Jul 2025
Couple
16 review
9.0/10
Great
Posted on Aug 27, 2025
This inn is really a dream: it is in a historical building and everything is really traditional.
Staff is really kind and helpful, the only flaw is that it is really difficult to contact them in advance. I would have preferred some exchange via trip.com messages or wechat, but I did not receive any answer. Of course there is a phone number, but if you don't speak Chinese it is quite useless. :)
Anyway, service when we were on the spot was perfect. We received lots of information about the visit of Pingyao, discounts for massages and restaurants, and they also provided a transfer to the taxi area on our last morning.
So overall my review is positive. I really recommend this place!
Response from Property: Dear Guest,Thank you so much for taking the time to share such a detailed and warm review—it means the world to us to know you felt this inn was a "dream" and loved its historical charm and traditional vibe!We’re truly thrilled that our on-site team could make your stay special by sharing Pingyao travel tips, helping with massage and restaurant discounts, and arranging the transfer for your departure. Their goal is to make every guest feel welcome, so hearing this feedback makes us incredibly proud.We also want to sincerely apologize for the pre-arrival communication hiccup—this is absolutely something we need to improve on. We’re already looking into optimizing our response system for trip.com messages and WeChat to ensure guests like you, who may not speak Chinese, can connect with us smoothly before arrival. Your feedback here is so valuable in helping us get better.It brings us great joy to know your overall experience was positive, and we’d be over the moon to welcome you back to our little historical inn in Pingyao someday. Thank you again for your recommendation—we can’t wait to share more wonderful moments with you!
Anonymous User
Chun Nuan Hua Kai Kang Bed Room
Stayed in Jul 2025
Solo traveler
9 review
10/10
Outstanding
Posted on Aug 17, 2025
Extremely nice and helpful staff, wonderful traditional experience. Beautiful hotel. Good, traditional Chinese breakfast.
Response from Property: Thank you for your five-star review! Your satisfaction is our greatest motivation. Tianxinyuan Inn will continue to serve you with care, so that every guest staying with us can feel the warmth of home. We look forward to meeting you again, and you are welcome to come back often!
Luciano Vistos
Guestroom (Ondol)
Stayed in Jul 2025
Family
3 review
9.0/10
Great
Posted on Aug 8, 2025
Great environment
Response from Property: 感謝親的五星好評!您的滿意是我們最大的動力~我們田馨苑客棧會繼續用心服務,讓每一位入住咱們家的客人都能感受到家的温暖,期待與您再次相遇呀,也歡迎您常回家看看。
juliash****
Shuiyue Xihua Family Kang Bed Room
Stayed in Jun 2025
Family
23 review
9.7/10
Amazing
Posted on Jul 17, 2025
The hotel is in the ancient city, very close to attractions such as Rishengchang, and very convenient for sightseeing. You can walk into the pedestrian street. The hotel provides pick-up at the city gate, which is convenient for taxi travel. The hotel provides a tour map and informs the tour route, and also gives a bottle of vinegar when leaving. The big kang is spacious, and there is more than enough space for three people. The inn has an ancient style and charm, which is very suitable for taking photos and checking in.
Original textTranslated by Google
Response from Property: Thank you for your five-star praise! Your satisfaction is our greatest motivation~ Tianxinyuan Inn will continue to serve with heart, so that every guest staying in our home can feel the warmth of home. We look forward to meeting you again, and you are also welcome to come home often.
M260240****
Chun Nuan Hua Kai Kang Bed Room
Stayed in Apr 2025
Traveling with friends
22 review
10/10
Outstanding
Posted on May 28, 2025
We have been traveling by car for more than a month. I have booked many rooms, and I will take the time to consider the rooms with good quality, comfortable prices and relatively acceptable or preferential prices when booking! This Tianxinyuan Inn is in the scenic area, and it takes seven or eight minutes to walk to the main street. The room is antique and the bedding is clean and comfortable! The point is that the boss is really hospitable. He sang cheerful songs to pick up and drop off guests all the way, making our trip full of joy. After arriving at the store, he enthusiastically answered all our questions and answers! Help us plan a reasonable Pingyao travel plan according to our time! The next day, a delicious breakfast was delivered according to the travel time of the guests! Along the way, this is the homestay I want to talk about most seriously! I won’t say anything, it’s really from the bottom of my heart! In addition, the boss recommended the restaurant dishes less than 100 meters away from the store, which is really delicious! It is the most delicious meal I have eaten recently! Recommended, must recommend!! There is also his red date vinegar. Drinking a sip is really refreshing and appetizing for us who are tired from driving for a long time!
Original textTranslated by Google
6/12
Response from Property: Thank you for your five-star praise! Your satisfaction is our greatest motivation~ Tianxinyuan Inn will continue to serve with heart, so that every guest staying in our home can feel the warmth of home. We look forward to meeting you again, and you are also welcome to come home often.
Anonymous User
Chun Nuan Hua Kai Kang Bed Room
Stayed in Mar 2025
Business traveler
2 review
10/10
Outstanding
Posted on Apr 18, 2025
The room is very beautiful and close to the attractions. The boss's service attitude is also very good. He told us the guide and especially recommended Pingyao, which is very nice.
Original textTranslated by Google
Response from Property: Thank you for your five-star praise! Your satisfaction is our greatest motivation~We at Tianxinyuan Inn will continue to serve with our heart, so that every guest staying in our home can feel the warmth of home. We look forward to meeting you again, and you are also welcome to come home often.
Anonymous User
Chun Nuan Hua Kai Kang Bed Room
Stayed in Jan 2025
Other
1 review
10/10
Outstanding
Posted on Mar 6, 2025
The inn is located in the ancient city, very close to the central street. The room is clean and sanitary, with floor heating and air conditioning, so it is not cold at all. The boss was very enthusiastic and personally picked us up at the store. The recommended places to eat were very good. They also did their own travel photography at an inn. The photographer was very professional and we didn't make any mistakes. It was a very satisfying trip.
Original textTranslated by Google
Response from Property: Thank you for your five-star praise! Your satisfaction is our greatest motivation~ Tianxinyuan Inn will continue to serve with heart, so that every guest staying in our home can feel the warmth of home. We look forward to meeting you again, and you are also welcome to come home often.
M869738****
Chun Nuan Hua Kai Kang Bed Room
Stayed in Jan 2025
Business traveler
1 review
10/10
Outstanding
Posted on Feb 28, 2025
The location is very good and the room is very clean. The boss personally came to Beiguan parking lot to pick us up. He also recommended delicious and fun things to do and told us how to avoid pitfalls. This trip to Pingyao was fun 😃. I will come again next time.
Original textTranslated by Google
Response from Property: 感謝親的五星好評!您的滿意是我們最大的動力~我們田馨苑客棧會繼續用心服務,讓每一位入住咱們家的客人都能感受到家的温暖,期待與您再次相遇呀,也歡迎您常回家看看。
M286486****
Guestroom (Ondol)
Stayed in Jul 2025
Family
5 review
10/10
Outstanding
Posted on Aug 19, 2025
The room is spacious, the hygiene is average, the environment is unique, the service is super good, the bathroom is a bit old, the location is easy to find, the atmosphere is also 🈶️, 📍It was my first time here, and fortunately the hotel owner (a young man) gave me a map, drew out the places to visit and the best routes worth taking, which were clear at a glance and I gained very good memories.
Original textTranslated by Google
Response from Property: Thank you for your five-star review! Your satisfaction is our greatest motivation. We at Tianxinyuan Inn will continue to provide attentive service, ensuring that every guest staying with us can feel the warmth of home. We look forward to meeting you again, and welcome you to come home often.
M58655****
Chun Nuan Hua Kai Kang Bed Room
Stayed in Jan 2025
Business traveler
3 review
10/10
Outstanding
Posted on Mar 1, 2025
The boss is enthusiastic ❤️
Original textTranslated by Google
Response from Property: 感謝親的五星好評!您的滿意是我們最大的動力~我們田馨苑客棧會繼續用心服務,讓每一位入住咱們家的客人都能感受到家的温暖,期待與您再次相遇呀,也歡迎您常回家看看。
invité français
Chun Nuan Hua Kai Kang Bed Room
Stayed in Aug 2025
Couple
4 review
9.0/10
Great
Posted on Sep 23, 2025
Lit à tradition locale dur .
Surface de chambre petite.
Chambre silencieuse.
Pas de pare douche avec cuvette w.c dans la salle de bain.
Personnel avenant.
Translate
Response from Property: Thank you for your five-star review! Your satisfaction is our greatest motivation~ Tianxinyuan Inn will continue to provide attentive service, ensuring that every guest staying with us can feel the warmth of home. We look forward to meeting you again, and you are also welcome to