4 Chome-1-8 Central, Aoba Ward, Sendai City, Miyagi Prefecture, 980-0021, JapanView Hotel Details
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Guest Reviews of Hotel Monterey Sendai
9.2/10
Great
287 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.0
Service9.2
Cleanliness9.2
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All reviews(287)
Positive reviews(284)
Reviews with photos/video(96)
Relaxing hot springs(54)
Delicious breakfast(39)
Well designed(37)
Easy to get around(23)
Convenient for shopping(20)
Well decorated(13)
Delicious buffet(6)
Close to train station(5)
Negative reviews(3)
Smithzadine
Economy Twin Room
Stayed in Oct 2025
Traveling with friends
10 review
9.5/10
Amazing
Posted on Nov 6, 2025
The hotel is clean. Location is great. Room is good although it is small as same as most of hotels in Japan. Free onsen for guests. Breakfast is very good. You have local dishes and hot food station. They have Gyutan, Shiroishi noodle, seafood rice and other Japanese food. Only a bit confusion for parking your car and reception tried to fix the issue. I recommend this hotel for everyone stay in Sendai.
Response from Property: Thank you for your kind feedback regarding your recent stay at Hotel Monterey Sendai. We are pleased to hear that you found our hotel to be clean and well-located, as well as enjoying the breakfast offerings that highlight local cuisine. We apologize for any confusion you experienced with parking; our team is always here to assist our guests with any issues that may arise. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future.Hotel Monterey Sendai
Guest User
Twin Room
Stayed in Mar 2025
Booked for others
3 review
10/10
Outstanding
Posted on Apr 25, 2025
The location is fanastic. It is close to Sendai JR Station, Sendai Morning Market and shopping streets. It is especially important given we have 2 ninety-year-old ladies in our group.
Breakfast was great. The dining hall was of Art Deco design. It had a mixture of western and Japanese dishes. The amount was plentiful and quality was good.
The onsen was free. There were jacuzzi and old water bath. It is pity that there was no open air bath.
We would consider a return if we happen to come back to Sendai.
Response from Property: Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you appreciated our prime location, which indeed offers convenient access to various attractions, especially for guests with mobility considerations. It is wonderful to know that you enjoyed our breakfast and the unique Art Deco ambiance of our dining hall. We also appreciate your comments about the onsen facilities, and we understand your desire for an open-air bath. Your feedback is invaluable to us, and we hope to welcome you back to Hotel Monterey Sendai in the future.Hotel Monterey Sendai
神哥
Superior Single Room
Stayed in Mar 2025
Solo traveler
22 review
9.0/10
Great
Posted on Apr 11, 2025
Good location just 5 mins walk from Sendai station and close to shopping malls and shops. Good onsen with free drinks and beer too !
Just a bit old but historic 😊
Guest User
Economy Twin Room
Stayed in Aug 2025
Couple
35 review
9.0/10
Great
Posted on Sep 28, 2025
The best part of the hotel is its location a 5-minute walk from the Sendai Station. The decor is a quirky European style. The room was clean and comfortable. We didn’t have breakfast or try the bath but otherwise a very enjoyable stay!
Response from Property: Thank you very much for staying at Hotel Monterey Sendai. We sincerely appreciate you taking the time to post a review. If you have the opportunity, please also enjoy our spa and breakfast. All of our staff look forward to welcoming you again.
Guest User
Twin Room
Stayed in Aug 2025
Family
23 review
10/10
Outstanding
Posted on Nov 8, 2025
We enjoyed most is their big warm bath tops, clean and relaxing after whole day shopping and running around. Location is excellent and easy to reach everywhere near the train station or by buses as well. Front desk staff are nice and polite. Their English is good to communicate too. Will come back to stay without hesitation.
chanwk
Twin Room
Stayed in Mar 2025
Couple
7 review
10/10
Outstanding
Posted on Apr 23, 2025
Convenient location, just across the footbridge from the west exit of Sendai station. Like the European-style design of the room, which is bigger than usual . It also offers a bath and a lounge with free drinks for the guest. Staff are polite and attentive.
Response from Property: Thank you for your kind words about our convenient location, European-style design, and attentive staff. We are delighted you enjoyed your stay and the amenities we offer. Your feedback is greatly appreciated.Hotel Monterey Sendai
Thomas_Zac
Superior Single Room
Stayed in Mar 2025
Business traveler
3 review
10/10
Outstanding
Posted on Apr 15, 2025
Hotel Monterey is centrally located just outside the Sendai Station and is easily seen after you exit the station. The staff was very courteous and helpful at the time of check in. Language could be an issue but is easily manageable. I was offered a single room in a lower floor and on my request for a room on the higher floor, without any hesitation I was allotted a double room on the higher floor.
The ambience of the restaurant for breakfast was great and the variety of food served catered to Japanese and western. The breakfast was delicious.
I had to extend my stay and this was also done seamlessly without any issues.
Overall a great hotel centrally located with plenty of shopping around. If I come to Sendai again, I will return to Hotel Monterey if I visit Sendai again.
Response from Property: Thank you for your kind feedback regarding your recent stay at Hotel Monterey Sendai. We are delighted to hear that you found our location convenient and that our staff provided you with courteous assistance during your check-in process. It is wonderful to know that we were able to accommodate your request for a room upgrade without hesitation and that you enjoyed the breakfast offerings in our restaurant.We appreciate your understanding regarding language barriers, and we strive to provide friendly and effective communication to all our guests. Your positive remarks about the seamless extension of your stay are truly appreciated, and we are glad to have been part of your enjoyable experience in Sendai.We look forward to welcoming you back to Hotel Monterey Sendai on your next visit. Thank you once again for your thoughtful review.Hotel Monterey Sendai
Su.Shi G
Twin Room
Stayed in Mar 2025
Family
4 review
7.5/10
Posted on Apr 13, 2025
Having stayed at a few other properties of this chain, I was quite surprised at the conditions of this one. It must have seen better days. While the cleaning staff did a very good job for our room, another member of our party on a different experience otherwise. Despite my best efforts to explain to the front desk if they can help me hire a driver and vehicle for a day, they came up with a detailed DIY programme. Where is a concierge when you need one 😪
Response from Property: Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found the cleaning staff attentive; however, we apologize for your concerns about the overall condition of the hotel and the level of assistance you received at the front desk. We understand the importance of having a concierge service, and we appreciate your suggestions for improvement. Your experience is invaluable in helping us enhance our services for future guests.Thank you once again for your input.Hotel Monterey Sendai
Kook~Brook
Economy Twin Room
Stayed in Jan 2025
Family
7 review
9.5/10
Amazing
Posted on Mar 1, 2025
We love the location of this hotel, close to all shoppings, foods and Train Station. Great amenities, nice onsen eventhough a bit old style. If we come back to Sendai, we will choose this hotel again. Thanks for the nice stay.
Response from Property: Thank you for your kind words regarding our location and amenities. We are delighted that you enjoyed your stay and appreciate your feedback about the onsen. We look forward to welcoming you back to Hotel Monterey Sendai in the future.Best regards,Hotel Monterey Sendai
Philo Yang
Economy Twin Room
Stayed in Jan 2025
Traveling with friends
7 review
8.0/10
Very Good
Posted on Feb 22, 2025
Good location, nice breakfast. Onsen free access, nice Onsen.. but room a bit old and there no microwave
Response from Property: Thank you for your kind feedback regarding our location, breakfast, and onsen facilities. We appreciate your comments about the room's condition and the absence of a microwave. The microwave is at the front, so I will take your food, warm it up, and return it to you.Your insights are valuable to us as we continually strive to enhance our guest experience.Best regards,Hotel Monterey Sendai
Guest User
Economy Twin Room
Stayed in Dec 2024
Family
3 review
8.5/10
Very Good
Posted on Jan 5, 2025
This hotel is very close to Sendai Station, a 5-minute walk away, with many restaurants and convenience stores nearby.
Response from Property: Thank you for your kind words regarding our location and nearby amenities. We are pleased to hear that you enjoyed your stay with us. We hope to welcome you back in the future.Best regards,Hotel Monterey Sendai
Guest User
Economy Twin Room
Stayed in Nov 2024
Family
16 review
10/10
Outstanding
Posted on Dec 23, 2024
This is our second times to stay in this hotel. Excellent location and staff. Staff is nice and help us to switch another room as the on/off button is not working. Will defenitiely book this hotel next time.
AnneSoh
Triple Room
Stayed in May 2024
Family
15 review
10/10
Outstanding
Posted on Aug 21, 2024
Beautiful decor and really comfortable. Loved the toiletries and pyjamas provided. There's also an air purifier in each room.
Location is superb, a few steps away from Sendai Station and main shopping area!
7z8zTraveller
Triple Room
Stayed in May 2024
Traveling with friends
2 review
10/10
Outstanding
Posted on Jun 12, 2024
3-4 mins walk from Sendai Station. It’s well located and it’s super clean. Staffs were super friendly and helpful. Hotel for 3 of us was great, spacious and facilities inside the room was awesome for the amount I paid! Definitely value for money! Thank you and I will book this again if I ever come Sendai 🤙🏻
Guest User
Deluxe Corner Twin Room
Stayed in May 2025
Family
16 review
10/10
Outstanding
Posted on Jun 4, 2025
My family has enjoyed our short stay in Sendai.
Response from Property: この度はホテルモントレ仙台にご宿泊頂き誠にありがとうございます。2件の口コミのご投稿、お褒めのお言葉頂きました事重ねて御礼申し上げます。引き続きご満足頂けるサービスをご提供出来るよう努めて参ります。またのご来館心よりお待ちしております。