Guest Reviews of HanTing Premium Hotel (Shanghai Xinzhuang South Square)
9.3/10
Very Good
690 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities9.3
Service9.4
Cleanliness9.4
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All reviews(690)
Positive reviews(672)
Reviews with photos/video(126)
Friendly front desk staff(81)
Easy to get around(47)
Delicious breakfast(43)
Close to metro(18)
Perfect for business trips(16)
Convenient parking(16)
Average sound insulation(14)
Convenient for shopping(13)
Negative reviews(18)
AnghelTan
Superior Double Room
Stayed in Mar 2025
Business traveler
13 review
10/10
Outstanding
Posted on Apr 26, 2025
Everything is easily accessible, the staff is friendly and helpful, and the service is excellent. The breakfast buffet is enjoyable—I’ll definitely return in the future.
6/7
Response from Property: 尊敬的賓客:您好!感謝您5分的好評哦!每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而温馨的回憶,希望小優會是您回憶裏最温馨最獨特的那個!常回來看看哦!
Guest User
Double Room
Stayed in Feb 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Mar 25, 2024
Basically satisfied, the room is clean and tidy, the facilities are okay, and the price is very affordable compared to surrounding areas. Breakfast was also provided as a buffet, and the taste was acceptable. The front desk service was worthy of praise, and the room type was exempted. There are many snacks around, and there is a supermarket downstairs. Great 👍🏻👍🏻👍🏻👍🏻👍🏻
Original textTranslated by Google
Response from Property: Thank you for your appreciation and praise. Your satisfaction is the driving force for Xiaoyou to move forward. Xiaoyou will continue to work hard to provide you with better products and services!
Guest User
Double Room
Stayed in Feb 2024
Business traveler
38 review
5.5/10
Posted on Apr 5, 2024
Generally speaking, the sanitary environment is very average.
Original textTranslated by Google
Response from Property: Dear guest, we are deeply sorry for your feedback. I hope it did not affect your mood during this trip. Xiaoyou has informed the relevant departments about this matter. Please pay more attention to hygiene. I am really sorry for bringing you a bad experience. If you come here next time, I hope you can book this hotel again, give Xiaoyou a chance to apologize, look forward to your visit again, and wish you a happy life!
Guest User
Family Room
Stayed in May 2024
Traveling with friends
11 review
4.0/10
Posted on Jun 18, 2024
The experience this time was not very good. The facilities were old, the rooms were small, and the service was mediocre. The rented car was a bit long. I had to park it under the command of the hotel security. I found it was scratched by another car early the next morning, and the hotel camera had a blind spot. If you don't reach the key position, you will only suffer a loss without evidence.
Original textTranslated by Google
Response from Property: Dear guest, we deeply regret that your stay in the hotel has caused you unnecessary trouble. I hope this trip did not affect your mood. We have actively cooperated with you to call the monitoring and alarm. We will always be there if you need it. If you travel next time, I hope to visit our store again! Give Xiaoyou a chance to apologize and look forward to your next visit!
Yaoxiangdong
Superior Double Room
Stayed in Apr 2024
Business traveler
63 review
3.0/10
Posted on May 14, 2024
A very rubbish hotel, with black spots on the floor, small and pitiful rooms, and poor service***!
Original textTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your timely feedback. I hope it did not affect your mood during this trip. We will strengthen the business training of our employees. We will continue to ask ourselves to do better and better. Please believe that we are willing to use the most enthusiastic, meticulous and warm service. The service creates the most comfortable residence for you during your journey, and we sincerely look forward to serving you again!
Guest User
Superior Double Room
Stayed in Feb 2024
Business traveler
1 review
5.5/10
Posted on Mar 21, 2024
The room...it's hard to describe it. Even the shower head in the nearly 400-room room is very old. The water is very small and drips. The switch design of the room is also old. It all depends on the 4.7 points in the reviews. The reviews. The switch board has fallen off. I hope it can be improved.
Original textTranslated by Google
Response from Property: Dear guest, we are deeply sorry for your feedback. I hope it did not affect your mood during this trip. Xiaoyou will inform the relevant departments of the matter and follow up on the maintenance progress. I'm really sorry for bringing you a bad experience. If you come here next time, I hope you can book this hotel again, give Xiaoyou a chance to apologize, look forward to your visit again, and wish you a happy life!
Guest User
Double Room
Stayed in Aug 2023
Business traveler
8 review
5.5/10
Posted on Sep 19, 2023
There was a light that couldn't be turned off, the pillowcase was yellow, and the Hanting Youjia brand was discounted.
Original textTranslated by Google
Response from Property: Dear guest, we deeply regret that your stay in the hotel has caused you unnecessary trouble. I hope this trip did not affect your mood, the lights in the room cannot be turned off, or there are any problems. You can call the front desk by dialing "0" from your room. The front desk is staffed 24 hours a day. I'm really sorry. I look forward to seeing you again and giving Xiaoyou a chance to make amends.
Guest User
Double Room
Stayed in Jan 2024
Other
3 review
2.0/10
Posted on Mar 8, 2024
The soundproofing was very poor and the service was terrible. The pajamas placed on the bed were piled on the dusty bedside table for me when the cleaning staff arranged the quilt. The breakfast was terrible. Although I didn't expect much from Hanting, I didn't know how the breakfast restaurant could be so dirty. If there is really something nearby, who will stay here? That's too bad.
Original textTranslated by Google
Response from Property: Dear guest, we are deeply sorry for your feedback. I hope it did not affect your mood during this trip. Xiaoyou will inform the relevant departments about this matter for training. We are really sorry for bringing you a bad experience. If you come here next time, I hope you can book this hotel again, give Xiaoyou a chance to apologize, look forward to your visit again, and wish you a happy life!
Guest User
Double Room
Stayed in Nov 2023
Traveling with friends
4 review
4.5/10
Posted on Jan 1, 2024
There was a light in the room that could not be turned off, and the air conditioner made abnormal noises, which greatly affected my sleep.
Original textTranslated by Google
Response from Property: Dear guest, we are deeply sorry for your feedback. I hope it didn't affect your mood during this trip. If you encounter any problems in your room, you can dial "0" to the front desk for help to make your stay comfortable. I hope you will visit our store next time! Give Xiaoyou a chance to apologize.
Terry~
Double Room
Stayed in Nov 2023
Business traveler
18 review
6.5/10
Posted on Mar 5, 2024
The overall environment is average. It's not convenient to buy things at night downstairs.
Original textTranslated by Google
Response from Property: Your comments are as beautiful as spring flowers, blooming in our hearts. Service and quality are our unremitting pursuit. There is Lianhua Supermarket downstairs, and it is very convenient to eat and shop around. If you have any questions, please contact the front desk immediately, we are always here
Chouxiaoyong
Superior Double Room
Stayed in Oct 2023
Couple
3 review
2.0/10
Posted on Nov 21, 2023
The car was wiped when it was parked in front of the hotel and no one could be found. The hotel facilities are so bad, the soundproofing of the rooms is not good, and the machine work is terrible.
Original textTranslated by Google
Response from Property: Dear guests: Hello! First of all, thank you for choosing this hotel. Regarding the car incident, you told me: I also checked the surveillance camera for you at that time. You also went to the police station to report the crime, and your car was not in the parking space. As a result, the surveillance camera could only see the car passing by. , I can’t see the scratch on the car, I’m really sorry, this incident is a warning, and I will remind guests to park in the parking space later. Some time ago, the supermarket nearby was renovated. I am really sorry. I have responded to them many times and I am really sorry.
Guest User
Superior Double Room
Stayed in Jun 2023
Business traveler
2 review
3.5/10
Posted on Jul 3, 2023
I feel that the floor is generally unclean and needs to be cleaned. There are blind spots for hygiene. There are dirty things in the corner of the toilet. There are no slippers for bathing. This needs special attention. There is a lot of noise playing cards next door!
Original textTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your timely feedback. I hope it did not affect your mood during this trip. We will strengthen the business training of our employees. We will continue to ask ourselves to do better and better. Please believe that we are willing to use the most enthusiastic, meticulous and warm service. The service creates the most comfortable residence for you during your journey, and we sincerely look forward to serving you again!
Anonymous User
Superior Double Room
Stayed in Oct 2022
Business traveler
1 review
4.5/10
Posted on Nov 26, 2022
A lot of equipment is broken and the noise is very loud. Do you want a quiet one or a lot of noise? The bedside socket is leaking and not clean.
Original textTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your timely feedback. I hope it did not affect your mood during this trip. I am deeply sorry! Later, we will contact the engineer for maintenance, and we will strengthen the business training of our employees. Please believe that we are willing to use the most enthusiastic, meticulous and warm service to create the most comfortable residence for you during your journey. We sincerely look forward to serving you again!
Response from Property: 尊敬的顧客您好,確實非常抱歉,對於您在入住期間遇到的不便,我們深表歉意。關於射燈開關的問題,前台24小時都有人值班,可以撥0到前台,給您解決,您反映的隔音、衞生和服務問題,我們高度重視,將立即進行整改和員工培訓。我們真誠希望能有機會為您提供更好的入住體驗,若您再次光臨,我們將為您安排升級房型或提供特別優惠。再次感謝您的反饋,這幫助我們不斷改進服務質量。祝您生活愉快!