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"On April 4, 2024, I had the honor of staying at the Vienna Hotel in Shangluo. It was an unforgettable and wonderful experience. As soon as I stepped into the hotel, I could feel its elegance and warmth. The lobby is spacious and bright, beautifully decorated, and the staff is warm and friendly, making people feel at home. Entering the room is even more surprising. The room is spacious and tidy, and the bedding is soft and comfortable, making people feel like they are in the clouds. The facilities in the room are complete, of high quality, and very convenient to use. The service of the hotel is also excellent. Whether it is the front desk or the room service staff, they can meet the needs of the guests in a timely manner, with a friendly and professional attitude. The catering is also satisfactory. The restaurant offers a rich variety of food with excellent taste and endless aftertaste. In short, I feel very happy and satisfied with my stay at the Vienna Hotel in Shangluo. I am deeply impressed by the comfortable environment, high-quality service and complete facilities here. Next time I have a chance, I will choose here again and continue to enjoy this wonderful experience."

"I arrived at the store at 18:00 on May 1st and waited in line for 40 minutes for a simple check-in. I asked for children's slippers three times. The first time I went directly to the front desk to ask for them, the second time I asked for room service, and the third time I asked for the children's slippers. I didn't say anything if they were not available, and they told me that they would be delivered immediately. In the end, nothing more happened. The hotel breakfast was pretty good."

"I am very happy to be able to share my positive reviews about this hotel here. First of all I would like to say that the location of the hotel is conveniently located in the city center opposite Wanda Plaza. From the moment I arrived I felt the hospitality of the hotel staff. Enthusiastic and professional. The room I stayed in was also very spacious and comfortable. The bed was very comfortable and the hygiene was very clean. Thank you very much to the cleaning lady for her warm and thoughtful service. When I checked out, I left my watch in the room. The cleaning lady caught up to the elevator in time and there was another How many people can make money without losing money? But an ordinary employee in their hotel did it. Her behavior reflected the employee's honesty, integrity and sense of responsibility, and also demonstrated the hotel's noble quality and moral quality. In addition the breakfast was very rich with a wide variety of choices from traditional breakfast items to a variety of fruits and vegetables and the quality of the food was very fresh. Worth recommending."

"I booked a river view room in the hotel, which was relatively large. There is a small terrace outside the balcony where you can see the beautiful scenery of Danjiang. The breakfast dishes are rich and of very good quality, and the environment is very warm. There are many conference rooms of various types. The conference service staff are very good and can meet your needs in a timely manner. Leiina at the front desk has warm and thoughtful service!"

"First of all, I have never given a bad review to others on the review, but it is really the first time I have stayed in a hotel with such a bad service attitude! The hotel arrived at night and found that there was no parking space. The security said that it was fine to park on the side of the road. There was no parking outside the hotel. It was clear that there was a closer location and it was not allowed to stop. One night and the next morning, I moved a total of 3 cars for others. I didn't think much about it because of the May Day holiday, which is understandable. But what is even more annoying is that the newly bought items are obviously lost in the hotel (sure that they must be lost in the hotel), and call the front desk to help ask. The first time the front desk was extremely impatient to ask, I didn't ask if there was no. The second time I called directly, I was very impatient and said that there was no solution, and I couldn’t ask for cleaning. If the cleaning didn’t give it, I didn’t have to ask. I didn’t have to ask. I asked the front desk many times and said that I could call the customer in the house today. I also told me that he can ask if there is no. Let me not look for it again. The service attitude at the front desk is really angry. My husband couldn't see it anymore and called Trip.com , but he received a call from the front desk. I really don't understand how this kind of hotel operation is managed. This kind of service attitude is really not flattering!"

"The rooms are spacious and bright, fully equipped, and the beds are soft and comfortable. The rooms are spacious and bright, the facilities are complete and convenient, and the stay is very comfortable The room was very new, cleaned and the bedding was comfortable. The hotel is strategically located, conveniently located and very convenient to travel. The parking lot is spacious and convenient for parking."

"It is the first five-star hotel in Shangluo. The hardware facilities can be seen with the naked eye, and the service is not up to par. First of all, when checking in, we were not told which elevator could reach the room, and we had to find it ourselves. We parked at the door, and several cars blocked us inside. We couldn't contact other vehicles. Why didn't you leave a phone number when you parked? What is the security guard at the door for? The most outrageous thing is that the child took a bath at night, and the water was warm and not hot at all. I called the guest service, and the engineering department came and said that because I lived on a high floor, the bath water needed to be put in for more than 10 minutes before it could be hot. As a result, the child took a bath with warm water for almost 20 minutes, and the water was getting colder and colder. I was really speechless. I spent a lot of money, but the bath was cold. The next day, the child had a runny nose. There was also breakfast on the second day. The staff was obviously not enough. There was no yogurt and no one replenished it. No one collected the plates in time. No one came to ask you what you want to drink, and no one came to serve you. As a result, I saw two service staff looking at their phones next to them. There was nothing to do. There were no children's dining chairs or tableware. And for breakfast on the second day, it was obviously not staffed enough. No one replenished the yogurt when it was gone, and no one collected the plates in time. No one came to ask you what you want to drink, and no one came to serve you. As a result, I saw two service staff looking at their mobile phones. They were so bored. There were children's dining chairs and tableware but no children's disposable bibs, which is really incomprehensible. In short, I feel that it doesn't matter where the five-star hotel is opened. What matters is that the service downgrades along with the city. It's awesome!"

"When I first checked into the hotel, I found that I couldn't turn on the air conditioning cooling function and could only rely on ventilation. The temperature outside was as high as 28 degrees, while the indoor temperature was always between 29-30 degrees. Therefore, I could only keep opening windows and doors for ventilation. Although the hotel provided an air-conditioning fan, it did not bring any coolness. I gave feedback to the front desk, but after some communication, I learned that the air conditioning was not a facility that the hotel could control independently. This involves the hotel's infrastructure setting, so as a guest, I can only accept the bill, because your air conditioning control reasons or my ”demand” is unreasonable? As an independently operated hotel, adjusting the air conditioning should be one of its basic functions, not a personalized demand. I spent 700 yuan to stay in the hotel for one night, but I didn't even have the right to enjoy the cold air of the air conditioner. This made me feel angry and helpless, how could I talk about comfort and warmth, so your so-called home culture of home-like guests is just a joke?"

"Come to Shangluo to play a game for two or three days, and choose Home Inn directly. The location of the hotel is good. There is a park nearby to go out at night to see the river view is very beautiful. The hotel facilities are very new and the rooms are clean and tidy. I really want to pay special tribute to Miss hx at the front desk! People are kind and the service is particularly thoughtful. I got up early to play the game and was very sleepy. Miss Sister directly helped me prepare coffee. I was hungry at night and went downstairs to have a supper. Miss hx was also very enthusiastic to help, praise and praise!"

"The room is spacious and bright, with complete facilities and new facilities The overall feeling in the hotel is very refreshing Laundry facilities are complete, convenient and clean Breakfast was great, with local specialties Service staff are enthusiastic and proactive Respond to requests Very good stay experience The parking lot is in the hotel courtyard, which is convenient Opposite is the restaurant with the best local characteristics, Shangshan celebrity chef"