Lavande Hotel ( Shenyang Beiling Park COFCO Plaza ) Reviews

got free upgrade, very nice location, metro station is 1min away, with free acess to gym and laudry room in the hotel

This was one of the best hotels we stayed in. Very nice rooms and reception. I recommend it!

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When I first entered the room, I found urine stains on the toilet that were not wiped clean. The front desk didn't apologize. There was no sign that there was no window. The air conditioner was just for show. The walls were not soundproof at all. I could hear everything the neighbors were doing. It was good.

Direct conclusion: This is the worst service among all the Lefeng hotels I have stayed in, no doubt about it. 1. I booked through Ctrip Business Travel, which clearly stated that I could upgrade the room type for free, but the waiter didn't mention it. Later, I went to find him and was very reluctant to upgrade the room type. 2. The waiter didn't seem to have any training. He basically didn't know how to use civilized language such as "Please, sir, hello", and his tone was stiff, as if I owed money for staying in the hotel. There was no smile throughout the service process, and he was basically not polite in dealing with people. It fully shows that the manager of this store has serious dereliction of duty and inadequate training. 3. I stayed for several days in a row and asked to put a few more bottles of water. The cleaning lady said no, I need to contact the front desk myself. It's really funny. Will this Lefeng hotel go bankrupt if I put a few more bottles of water? 4. I stayed here when it opened last year, and the room still smells very bad. The main reason for staying here is that it is close to Beiling Park, and the breakfast is not bad. Finally, I can only say that the manager of this store is... not very good!

Don't book a room without windows... There was a law exam at the nearby school this weekend, and I was too lazy to change hotels. I wanted to make do with this one, but I almost had a heart attack! The indoor temperature was 26+, and the air conditioner was just for show. I called the front desk and was told that the air conditioner was not under their control. They said they were testing the heating and no cooling air. I asked if I could sleep with the door open? She said please wait, she would contact someone, and then nothing happened!

This newly opened Lavande Hotel is very good! As soon as we checked in, the beautiful waiter at the front desk gave us a small gift🎁. Although the gift was light but full of affection, we were very happy. The hotel has a large underground parking lot which is very convenient for our self-driving friends! The design of the hotel room is very reasonable and adaptable, with a small dining table, a small writing desk, a small sofa... very user-friendly and worthy of praise👍 Especially the breakfast buffet is very good! A trustworthy hotel.

The bad review is for your housekeeper. As soon as she came in, she lectured me, saying that the towels were so dirty and she would deduct money, saying that there was so much garbage, and then she used an unwashed mop to mop the whole house. It was originally fine, but now the whole house smells like a toilet! I stay at your house so many times a year, and I have countless orders, and I can give it alone! If your service industry staff can't control their mouths! Then I don't mind lowering your rating and ranking!

The room is generally OK, after all, it is newly renovated. Everything is very new, let alone the attitude of the front desk staff, which can be said to be very bad. They checked in without checking the reserved room. After checking in, they found that the room was not right and they had to rebook, which might be troublesome and they were very upset. If you have children, don't choose this place, the decoration in the house smells very bad.

After 6 o'clock in the morning, the door was swiped open. I went to the front desk angrily to check the surveillance, and it turned out to be a big man wearing only underwear, who asked the hotel waiter and security to swipe the door open with the master card! ! ! If I hadn't tied the safety chain, the consequences would be disastrous. The hotel staff swiped the door open with the master card without verifying the information of the check-in personnel! ! ! I complained to the 400 phone number of Jinjiang Group, which meant that the store manager apologized and waived the room fee for that night, but if the apology was useful, what would the police do. Women traveling alone on business trips must avoid this hotel! ! ! I will never choose hotels under Lefeng and Jinjiang Group again

The check-in experience was extremely bad. This was the first time I encountered such a price point. It was really not in line with such hygiene standards and services. I waited for a long time to get a room. When I got the room, the whole window sill was covered with cigarette ash. It was not the kind of ash that was left over or not wiped clean. It was whole sections of cigarette ash, which meant that the waiter had not cleaned it at all. Later I asked to change rooms, but they said that other rooms were being cleaned. I waited for more than 30 minutes before they finally said that they were cleaned. After entering the room, the hygiene was still not clean. There were tangled hair on the floor, dirty mouthwash cups, and kettles with a layer of hot water steam from other people's boiled water... It was dirty everywhere. Because I had been waiting for more than half an hour for this room, I didn't know when I would have to wait to change it, so I stayed there anyway. I washed clothes at night, and after washing them, they were inexplicably moved from washing machine A to washing machine B. I asked the front desk to monitor the situation, but they said they couldn’t monitor it at night and had to wait until daytime. They said they couldn’t monitor it during daytime and needed the police to be present... I had breakfast in the restaurant and ordered wontons. A gentleman behind me also ordered wontons. After they were ready, I took them away first. The uninformed customer thought I had ordered them first and asked loudly. As a result, the wonton cook told me that I had taken the wrong ones... I heard it, so I went to explain that I had actually ordered wontons before the male customer came... The entire hotel’s waiters seemed to have not been trained. They were dull in responding to feedback and had the same reaction of “staring at me” no matter what I said. The hygiene was also poor. I have stayed in so many hotels, and this one was the worst

The room with inner window is very stuffy and airtight. The air conditioner is broken.

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環境整潔衞生，設施比較齊全，帶小朋友住也很安心。最令人滿意的是這個酒店的地理位置，這個地方好像就是個商圈，很多常去的店都有，比如星巴克，羅森等，購物吃飯就很方便。而且出門就是地鐵，出行也比較方便。另外配有專門的地下車庫，自駕出遊就也很方便。