Chateau Star River Shenyang

Chateau Star River Shenyang Reviews

Chateau Star River Shenyang

No.98 Zhihui 2nd Street, Hunnan District, Shenyang, Liaoning, ChinaView Hotel Details
Chateau Star River Shenyang
Chateau Star River ShenyangChateau Star River ShenyangChateau Star River Shenyang
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Guest Reviews of Chateau Star River Shenyang

9.7/10
Excellent
1753 review
Verified reviews
Location9.7
Amenities9.6
Service9.5
Cleanliness9.7
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All reviews(1753)
Positive reviews(1741)
Reviews with photos/video(329)
Large rooms(246)
Friendly front desk staff(244)
Delicious breakfast(97)
Luxurious(41)
Great swimming pool(40)
Close to airport(38)
Garden view(30)
Clean pool(10)
Negative reviews(12)
Guest User
Special Twin Room
Stayed in Sep 2024
Couples
6 review
10.0/10
Outstanding
Posted on Oct 28, 2024
The room is very large and clean. It feels very good. It‘s a great hotel I’ve stayed in, except that it‘s far from the city.
Response from Property: Dear customer, thank you very much for your support to the hotel, your positive feedback is the driving force and encouragement for us to move forward, I believe that we will continue to do better in the future, as always to provide each guest with intimate exquisite service. Looking forward to your nest visit! Shenyang Chateau Star River Hotel assistant manager. 尊敬的客人，你好!非常感谢您对酒店的支持，您的好评是我们前进的动力和鼓励，相信我们会在未来做得越来越好，一如既往地为每一位客人提供贴心精致的服务。期待您的再次光临!沈阳天河湾酒店大堂副经理
LimJennie
Special Twin Room
Stayed in Mar 2024
Couples
10 review
9.5/10
Amazing
Posted on May 11, 2024
Returning stay for the third time, always happy with the service.
Response from Property: Dear customer, thank you very much for your support to the hotel, your positive feedback is the driving force and encouragement for us to move forward, I believe that we will continue to do better in the future, as always to provide each guest with intimate exquisite service. Looking forward to your nest visit! Shenyang Chateau Star River Hotel assistant manager. 尊敬的客人，你好!非常感谢您对酒店的支持，您的好评是我们前进的动力和鼓励，相信我们会在未来做得越来越好，一如既往地为每一位客人提供贴心精致的服务。期待您的再次光临!沈阳天河湾酒店大堂副经理
Guest User
Queen Room
Stayed in Feb 2024
Couples
3 review
10.0/10
Outstanding
Posted on Mar 3, 2024
2nd stay in the month, amazing service as usual
Response from Property: Dear customer, thank you very much for your support to the hotel, your positive feedback is the driving force and encouragement for us to move forward, I believe that we will continue to do better in the future, as always to provide each guest with intimate exquisite service. Looking forward to your nest visit! Shenyang Chateau Star River Hotel assistant manager. 尊敬的客人，你好!非常感谢您对酒店的支持，您的好评是我们前进的动力和鼓励，相信我们会在未来做得越来越好，一如既往地为每一位客人提供贴心精致的服务。期待您的再次光临!沈阳天河湾酒店大堂副经理
Guest User
Deluxe 2-bed Room
Stayed in Apr 2025
Family
15 review
10.0/10
Outstanding
Posted on May 4, 2025
This is the best hotel I have ever stayed in. No doubt about it. I placed the order after seeing this comment, hahahahahaha. I specifically talked about my feelings after staying here. It's a bit exaggerated, but it's definitely worth staying. The facilities are very new, high-end, and classy. I highly recommend it.
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6/15
Response from Property: Dear guests, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether you are on business trip or traveling! Sincerely looking forward to seeing you again! Assistant Lobby Manager, Shenyang Star River Hotel
Anonymous User
Deluxe 2-bed Room
Stayed in Apr 2025
Business travellers
37 review
10.0/10
Outstanding
Posted on May 6, 2025
This is the second time I stayed at the Star River Hotel. Although their location is a little far from the city center, it is very close to the Liaoning Provincial Museum. The museum has a lot of exhibits, and there are also special exhibition halls for children, as well as many interactive equipment for children. The hotel facilities are very new and the rooms are very large. It is very comfortable to stay.
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Response from Property: Dear guests, hello! Thank you very much for choosing Shenyang Chateau Star River Hotel and taking the time to share your experience of your stay. We are fully aware that there is still room for improvement, and treating every guest seriously is the purpose of our service. Thank you again for your sincere feedback. We hope you can give us another opportunity to provide you with better service. We sincerely look forward to your return! I wish you and your family a happy life and everything goes well! Chen Xuming, General Manager of Shenyang Star River Hotel
bert17
Octonauts Theme Room
Stayed in Apr 2025
Family
9 review
10.0/10
Outstanding
Posted on May 5, 2025
We stayed in the Octonauts children's theme room of Galaxy Hotel this time. The children had a great experience. The facilities in the room were very thoughtful for children. The hardware of Galaxy Hotel is impeccable, but the most impressive thing is the service. I was deeply moved from the moment I checked in at night. Because the temperature in Shenyang has been low in the past few days, my family has a cold. After hearing this, a bespectacled waiter at the front desk took out his ginger tea for us to drink. This detail fully reflects the enthusiastic service of Galaxy Hotel. The stay experience was very good and I will choose Galaxy Hotel next time.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing Shenyang Chateau Star River Hotel and taking the time to share your experience of your stay. We are fully aware that there is still room for improvement, and treating every guest seriously is the purpose of our service. Thank you again for your sincere feedback. We hope you can give us another opportunity to provide you with better service. We sincerely look forward to your return! I wish you and your family a happy life and everything goes well! Chen Xuming, General Manager of Shenyang Star River Hotel
Guest User
Deluxe 2-bed Room
Stayed in Mar 2025
Travel with friends
1 review
9.5/10
Amazing
Posted on Apr 21, 2025
It was a very beautiful hotel with an atmosphere that seemed to evoke a fantastical space. The reception lobby was glittering, and the corridors leading to the rooms were carpeted. The rooms were also spacious and clean. There was a wide variety of breakfast options, and it was so delicious I wanted to keep eating it forever. If I travel to Shenyang again, I'll definitely stay at this hotel.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing Shenyang Chateau Star River Hotel and giving such a high evaluation. Being willing to give and serving with heart is the purpose and philosophy we always uphold. By creating luxurious and elegant rooms and a beautiful and quiet environment in terms of hardware, and providing warm and considerate service and a comfortable and clean living environment in terms of software, we aim to create a good stay experience for every guest who visits the Galaxy Bay Hotel. Looking forward to seeing you again! Assistant Lobby Manager, Shenyang Star River Hotel
Guest User
Deluxe 2-bed Room
Stayed in Mar 2025
Family
8 review
10.0/10
Outstanding
Posted on Apr 17, 2025
The disadvantage is that you don't need to swipe your card to take the elevator, which is not safe and convenient. I originally wanted to deduct one point, but my children like this hotel, so I give it full marks💯 The hotel is a bit remote, so you need to drive or take a taxi🚗 The beautiful women in the concierge department are very serious and responsible in their work, patient, meticulous and thoughtful
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6/8
Response from Property: Dear guests, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether you are on business trip or traveling! Sincerely looking forward to seeing you again! Assistant Lobby Manager, Shenyang Star River Hotel
Guest User
Deluxe 2-bed Room
Stayed in Mar 2025
Family
4 review
10.0/10
Outstanding
Posted on Apr 9, 2025
Free room upgrade + 60㎡ large space, stay until you don't want to check out! 🌟 ✅ **Surprise service**: The front desk will take the initiative to upgrade to the castle room when you check in. The 60㎡ space is spacious and transparent, and the panoramic floor-to-ceiling windows overlook the Central Park! ✅ **Convenient travel**: Free parking for self-driving, walking distance to Liaoning Museum and Science and Technology Museum, convenient for business travel or sightseeing! The king of cost-effectiveness within 1,000 yuan, you can also win the holiday by staying at the hotel~Highly recommended! ✨
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Response from Property: Dear guests, thank you for choosing Shenyang Star River Hotel. We are very honored that the hotel's front-line caring service team can give you a satisfactory stay experience. Seeing your sincere evaluation, every staff member of the hotel feels warm in their hearts. Your encouragement and trust are the brightest lights on our growth path. We will continue to improve and forge ahead. I believe we will bring you unexpected surprises again! Looking forward to meeting you again and wish you a happy life! Assistant Lobby Manager, Shenyang Star River Hotel
Guest User
Deluxe 2-bed Room
Stayed in Mar 2025
Family
4 review
10.0/10
Outstanding
Posted on Apr 18, 2025
The room was very clean and the service staff was very nice. There was a small incident in the middle. The power in the room was cut off. The front desk promptly changed and upgraded the room type. The hotel scenery is also very good, and the breakfast is very rich, especially suitable for family travel.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether you are on business trip or traveling! Sincerely looking forward to seeing you again! Assistant Lobby Manager, Shenyang Star River Hotel
Guest User
Octonauts Theme Room
Stayed in Feb 2025
Family
7 review
10.0/10
Outstanding
Posted on Apr 2, 2025
The room is very spacious and can be used for entertainment and study. When I opened the curtains in the morning, the warm sunshine came in and I was in a good mood. I especially want to praise the bathtub, which is large enough for an 8-year-old child to swim in. The hotel is quiet and private, with a sense of solitude and tranquility. Although it is a bit remote, it is very convenient to get a taxi. I like it overall.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing Shenyang Chateau Star River Hotel and giving such a high evaluation. Willing to give and serve with heart are the purpose and philosophy we always uphold. By creating luxurious and elegant rooms and a beautiful and quiet environment in terms of hardware, and providing warm and considerate service and a comfortable and clean living environment in terms of software, we aim to create a good stay experience for every guest who visits the Galaxy Bay Hotel. Looking forward to seeing you again! Assistant Lobby Manager of Shenyang Star River Hotel
SimonW30
Deluxe 2-bed Room
Stayed in Feb 2025
Business travellers
8 review
10.0/10
Outstanding
Posted on Mar 14, 2025
The room was great, big and well laid out. The parking lot is large, and there are gyms, swimming pools, and restaurants. I like it very much. It is a star-level experience. I will consider staying there next time I come to Shenyang.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing Shenyang Chateau Star River Hotel and giving such a high evaluation. Willing to give and serve with heart are the purpose and philosophy we always uphold. By creating luxurious and elegant rooms and a beautiful and quiet environment in terms of hardware, and providing warm and considerate service and a comfortable and clean living environment in terms of software, we aim to create a good stay experience for every guest who visits the Galaxy Bay Hotel. Looking forward to seeing you again! Assistant Lobby Manager of Shenyang Star River Hotel
Guest User
Deluxe Queen Room
Stayed in Feb 2025
Business travellers
2 review
10.0/10
Outstanding
Posted on Mar 10, 2025
The room is very nice, big and the facilities are relatively new. Most importantly, it is very quiet and I had a good rest. I will choose it next time. The attitude of the front desk and hotel staff is very good.
Original TextTranslated by Google
Response from Property: 尊敬的貴賓，您好！非常感謝您選擇瀋陽星河灣酒店並給予如此高的評價。捨得付出，用心服務，是我們始終秉持的宗旨和理念。通過硬件方面打造豪華大氣的房間、塑造周邊優美安靜的環境，軟件方面提供親切貼心的服務、舒服乾淨的居停環境來給每一位光臨星河灣酒店的客人營造良好的入住體驗。期待您的再次蒞臨！瀋陽星河灣酒店大堂副理
BruceYoung11
Queen Room
Stayed in Feb 2025
Couples
11 review
10.0/10
Outstanding
Posted on Mar 9, 2025
The price is the best for the area. The Chinese courtyard style and the sunken living room are a bit beyond my expectation. The hotel TV can project the screen and there are robots delivering food directly upstairs.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing Shenyang Chateau Star River Hotel and giving such a high evaluation. Willing to give and serve with heart are the purpose and philosophy we always uphold. By creating luxurious and elegant rooms and a beautiful and quiet environment in terms of hardware, and providing warm and considerate service and a comfortable and clean living environment in terms of software, we aim to create a good stay experience for every guest who visits the Galaxy Bay Hotel. Looking forward to seeing you again! Assistant Lobby Manager of Shenyang Star River Hotel
Vivianziqi
Deluxe 2-bed Room
Stayed in Jan 2025
Family
4 review
10.0/10
Outstanding
Posted on Feb 9, 2025
I spent a long time looking for a hotel before going to Shenyang because I was traveling with my children and wanted to stay in a comfortable place. I accidentally chose this hotel based on the reviews saying it was either small or had poor hygiene. I'm glad I made the right choice. The price is comparable to Conrad and Marriott, very cost-effective. The room is big, clean and the service attitude is also very good. I have to say that the girls in Shenyang are really beautiful. The girl at the front desk is tall and pretty. The only downside is that the location is not that great, but it is very convenient to take a taxi or call a car. It's not far to Zhongjie either. It will be there in a short drive. Very close to the museum, and also nearby Tianjie and Wanda. ps: I also had delicious wontons in an inconspicuous little shop near Tianjie. Very fragrant. (⁎⁍̴̛ᴗ⁍̴̛⁎) After arriving at the hotel, the girl at the front desk helped me upgrade the room type, which was a pleasant surprise for us who had just landed. The front desk also thoughtfully prepared a fresh welcome fruit plate. It's really nice. I also saw a cute and ugly snowman downstairs⛄️ After a walk outside, I took my kids to the swimming pool. Every employee in the hotel was really nice. When I return to the room, I can also taste the tea that my baby made for me. Get rid of the fatigue from a day of sightseeing. The last picture is the view from the window while having breakfast. My baby and I exclaimed at the same time: It’s so beautiful. If I must give some advice, the breakfast could be richer. I will come to Shenyang again next time I have the chance. I will also choose Galaxy Bay. I give seven stars 😊
Original TextTranslated by Google
6/11
Response from Property: 尊敬的賓客，您好！非常感謝您下榻瀋陽星河灣酒店及用寶貴時間分享您的入住感受。您的讚美是我們前進的動力和鼓勵，相信我們在未來會做的越來越好，一如既往的為每位賓客提供貼心的精緻服務。我們衷心期待您的再次光臨！ 瀋陽星河灣酒店總經理 陳旭明