Hilton Garden Inn Shenzhen Bao'an

Hilton Garden Inn Shenzhen Bao'an Reviews

Hilton Garden Inn Shenzhen Bao'an

No. 529 Xinsha Road, Shajing, Bao'an District, Shenzhen, Guangdong, 518125, ChinaView Hotel Details
Hilton Garden Inn Shenzhen Bao'an
Hilton Garden Inn Shenzhen Bao'anHilton Garden Inn Shenzhen Bao'anHilton Garden Inn Shenzhen Bao'an
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Guest Reviews of Hilton Garden Inn Shenzhen Bao'an

9.3/10
Very Good
2209 review
Verified reviews
Location9.3
Amenities9.3
Service9.3
Cleanliness9.4
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All reviews(2209)
Positive reviews(2164)
Reviews with photos/video(839)
Friendly front desk staff(199)
Delicious breakfast(134)
Easy to get around(126)
Perfect for business trips(104)
Convenient for shopping(57)
Awesome gym(40)
Stayed multiple times(33)
Close to airport(24)
Negative reviews(45)
M490982****
Twin Beds Room
Stayed in Jul 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Aug 21, 2025
The room was huge, the bed super comfy. Breakfast was great with both Chinese and Western food. The NM-HS was super nice and really helped me out a lot.
Response from Property: Dear guest,Thank you for your praise. To provide high quality service for every guest is our service standard and commitment. We will try to do better. We sincerely invite you to come again~
Anonymous User
King Bed With City View
Stayed in Feb 2025
Business traveler
4 review
9.0/10
Great
Posted on Mar 9, 2025
Room big, staff friendly. Nearby a lot of food choices. Good for biz traveller's.
Response from Property: Dear guests, thank you for choosing to stay at Hilton Garden Inn Shenzhen Bao'an. Thank you for your good comments on the hotel accommodation service. We hope you can continue to support us. We will continue to work hard to bring you a better service experience. Your support is the driving force for our progress. We hope to meet you again soon. I wish you a smooth journey and a happy life.
GaryHKNY
1 King Bed Room
Stayed in Jan 2025
Business traveler
27 review
9.0/10
Great
Posted on Mar 30, 2025
The hotel is near Shajing’s urban village & a bit far from the metro station. The breakfast place is huge but the food items are quite limited.
Response from Property: 一個温和的笑容 ，一個滿意的評語，像那夏日清風，給予了我們希望與動力，承載了我們對您不孜不倦的耐心與期盼，感謝一路支持我們的您，一路有您的陪伴讓我們更有動力，我們會再接再厲為您提供更好的服務！
Rafay101
Twin Beds Room
Stayed in Jul 2025
Business traveler
16 review
10/10
Outstanding
Posted on Aug 4, 2025
I booked this place for my friends and then they really admire that. Because they came from abroad and they were really tired as they entered. They felt at home uncomfortable. very well recommended
Response from Property: 親愛的客人，您好，感謝您在百忙之中抽時間對我們的酒店進行點評，您對酒店服務的滿意是酒店全體員工工作的動力，讓每位賓客都能感受到賓至如歸的感覺是我們服務的最終目標。期待您的下次入住哦！
M489282****
Twin Beds Room
Stayed in Jul 2025
Business traveler
1 review
10/10
Outstanding
Posted on Aug 22, 2025
The front desk staff HS provided exceptional service, making it a truly memorable stay.
Response from Property: Dear guest,Thank you for your praise. To provide high quality service for every guest is our service standard and commitment. We will try to do better. We sincerely invite you to come again~
Tony Merchant
1 King Bed Room
Stayed in May 2025
Solo traveler
23 review
10/10
Outstanding
Posted on Jul 12, 2025
Been staying here every time in Shenzhen great location and very clean.
Response from Property: 一個温和的笑容，一個滿意的評語，像那夏日清風，給予了我們希望與動力，承載了我們對您不孜不倦的耐心與期盼，深小花一直想為賓客做到更多，感謝您對我們的讚美與支持，我們始終秉承着顧客至上的服務理念，致力於打造高質量、高標準的服務，同時我們會繼續保持和提升，您的肯定就是我們努力的方向。真誠的期待您的下次光臨!
Bubble88
Twin Beds Room
Stayed in Jan 2025
Family
1 review
8.0/10
Very Good
Posted on Feb 11, 2025
They had good service , the hotel room was very clean & had no smell. Reception and the other staff could not speak English nor understand my requests , but after showing them sample of getting an extra blanket because it was cold , the request was resolved quickly, they where really friendly and was happy to help.
Response from Property: 親愛的客人，感謝您的下榻與點評。不忘初心，方得始終，熱情好客，貼心服務，很榮幸我們的努力有感動到您。我們非常重視每一位客人的入住感受，很榮幸此次為您帶來美好的入住體驗，衷心期待您再次光臨，祝您生活愉快！
Guest User
1 King Bed Room
Stayed in Nov 2024
Solo traveler
1 review
8.5/10
Very Good
Posted on Dec 13, 2024
service good. But if can have currency exchange service is much better since we expected Hilton is International brand for foreigner
Response from Property: Dear guest,Thank you for your praise. To provide high quality service for every guest is our service standard and commitment. We will try to do better. We sincerely invite you to come again~
Suky Hung
Twin Beds Room
Stayed in Mar 2025
Business traveler
14 review
10/10
Outstanding
Posted on Jul 1, 2025
Good place for business, convenience and comfortable stay
Response from Property: 尊敬的賓客，您好！非常感謝您入住深圳寶安華盛希爾頓花園酒店，並給予我們好評和喜愛！我們的服務能得到您的認可，我們倍感榮幸，讓每位賓客都能感受到賓至如歸的感覺是我們服務的最終目標，同時我們會繼續保持和提升，您的肯定就是我們努力的方向。真誠的期待您的下次光臨！
Guest User
1 King Bed Room
Stayed in Oct 2024
Business traveler
3 review
7.0/10
Posted on Nov 10, 2024
Everything good. but no security of money. I lost 3000RMB , but hotel authorities not taken any action. Booked the room as per trip.com is with bathtub , but not allotted.
Response from Property: Dear guest, we are very sorry that such a situation happened when you stayed in our hotel. Hilton Group always ensures the personal and property safety of guests. If you have financial losses, we will cooperate with relevant government departments to investigate and clarify the facts.
Guest User
1 King Bed Room
Stayed in Oct 2024
Business traveler
2 review
10/10
Outstanding
Posted on Nov 28, 2024
Nice hotel, room is spacious, clean, complete amenities. Easy check in
Response from Property: Dear guest, thank you for your stay and comments. Do not forget the original heart, always, warm hospitality, intimate service, we are honored that our efforts have touched you. We attach great importance to each guest's stay experience, and we are honored to bring you a wonderful stay experience. We sincerely look forward to your visit again, and wish you a happy life!
B.G.
Twin Beds Room
Stayed in Sep 2024
Business traveler
24 review
10/10
Outstanding
Posted on Nov 26, 2024
Good stay, great location with accessible surrounding conveniences.
Response from Property: Dear guests, thank you for taking time out of your busy schedule to review our hotel. Your satisfaction with the hotel service is the driving force for the work of the hotel staff. Making every guest feel at home is the ultimate goal of our service. Looking forward to your next stay!
Guest User
Twin Beds Room
Stayed in Aug 2024
Business traveler
121 review
8.0/10
Very Good
Posted on Sep 19, 2024
Very good hardware, clean, warm service, good breakfast. Will come back again
Response from Property: Dear guests, thank you for staying at Hilton Garden Inn Shenzhen Baoan and taking the time to share your stay with us. Deepflower will continue to improve the hotel's facilities and services. The satisfaction and pleasure of our guests is our goal. Thank you again for your recognition, pushing us to make continuous progress, and we look forward to welcoming you to our hotel again in the near future. Wish you a happy life!
ECCF
Twin Beds Room
Stayed in Dec 2023
Family
23 review
9.0/10
Great
Posted on Jan 6, 2024
A very reasonable hotel in terms of price, location and services where all the necessary facilities are available for the guests to stay. Will consider to make the reservation in future.
Response from Property: Thank you for your praise and support, we always adhere to the customer first service concept, committed to creating high quality, high standard of service, while we will continue to maintain and improve, your affirmation is the direction of our efforts. Sincerely looking forward to your next visit!
Billy Chuah
King Accessible Bed Room
Stayed in May 2024
Business traveler
11 review
7.5/10
Posted on Jun 21, 2024
Outstanding location with Walmart downstairs. Room a bit run down and I guess is the time for the hotel call for refurbish.
Response from Property: Thank you for taking the time to review your recent stay at Hilton Garden Inn Shenzhen Bao 'an. Because the hotel has been open for a long time, some facilities are inevitably outdated. The hotel maintains its rooms and other facilities regularly and strives to provide our guests with a relaxed,comfortable, bright and open environment, improving every detail to provide you with a higher quality stay experience in order to ensure our standards. Thank you for your feedback, we will continue to work hard to bring you a better service experience, hope to meet you again soon, wish you a smooth journey and a happy life.