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"We chose this hotel, about a 30-minute drive from home, for a one-night stay so the kids could go swimming. They were so excited before we even left. After checking in, we rushed to the pool, only to be told that children weren't allowed after 6 PM and could only use it after 9 AM the next morning. However, check-out was at 11 AM, which left very little time. So, I contacted Trip.com customer service to request a late check-out. During the first call, the hotel said they would charge £10 per hour for late check-out. We expressed our dissatisfaction, and thanks to Trip.com's proactive coordination, the hotel finally agreed to a free two-hour late check-out for both rooms. The kids had a fantastic time the next morning, which was a huge plus. The hotel is newly renovated, and the overall facilities are quite good for a UK hotel. Dinner was also decent, though the steak was a bit disappointing. Luckily, the waitstaff were very friendly and didn't charge us for it. IHG's service philosophy was generally well-reflected. However, the hotel seemed a bit understaffed. There were only two people at the front desk, so checking in required a bit of a wait. After check-in, no one showed us to our rooms, and the layout was a bit confusing, making it easy to get lost. I hope the hotel can improve in this area in the future. Also, it would be even more appealing if they could add some family-friendly room types."

"Myself and sis visited our absolute favourite place for a little one night catch up ( we always come here whenever I’m home to visit) Lovely lovely staff ( Hi to Josh, Charlotte, Rachel and the fab teamx) They always warmly welcome us, and we enjoy smashing facilities, great food and drinks and always leave feeling refreshed and relaxed. A really lovely stay again this time. Huge thanks to all for your wonderful hospitality. Until the next time. Take care Karen and Wendy xxxx"

"Good location close to M42, free parking onsite, easy access to reception check in was straightforward lifts to all floors and the room was perfect clean and warm. self service for buffet breakfast good variety for every taste. would recommend this hotel to friends and family."

"Not as expected, shower very tiny opening so larger people struggle. Bedding ripped! Staff were amazing tho, very friendly and welcoming."

"Great location for a conference at the NEC. The grounds were lovely. Just with traffic noise from the motorways nearby."