Crown Towers Melbourne Reviews

Very good location - walkable distance to lots of places. Great view and easy to find good food. The pool is amazing - big with safe guard on site all the time. The fire show was amazing.

We stayed for our anniversary. I listed that it was the case at the time of booking. On check-in, Alicia at reception congratulated us, notified us that we would be upgraded and sent a bottle of sparkling wine to the room for us. The room (level 21, rm 25) was stunning with views of the city, clean, well-appointed and big, classic design, and luxurious. The price is a splurge but lively. The complex itself is great with quite a lot to do beautiful food and wonderful staff. It is about a 5-10 minute walking distance away from the multi-level carparking if you choose not to use the valet.

Thank you Crown Towers, the perfect hosts for our 25th wedding anniversary. The service was excellent and it definitely delivered on the WOW factor.

Decent overall, would prefer cleaner areas and spaces within the room however.

I'll start with the service, as I felt deeply disappointed and unfairly treated during check-in. It was our birthday on August 20th when we arrived. After mentioning this to the receptionist, not only did we not receive even a simple 'Happy Birthday,' but we were also told to buy our own cake from a shop as the hotel offered no special services or gestures. This level of service is utterly inconsistent with what one would expect from a Crown Hotel and left us extremely disappointed! We provided feedback to the front desk during check-out, and while they offered an apology and champagne, it was too little, too late. A birthday only comes once a year, and we were truly let down. **Facilities:** The hotel feels very new overall. The shower had a handheld showerhead, which is very family-friendly, especially for those with young children (many hotels in Australia don't have these...). The bedding was very comfortable. Disposable toiletries, drinking water, and slippers were provided – a nice touch, as we usually bring our own since many Australian hotels don't offer them. **Cleanliness:** The room was spotless. The bathtub was clean enough for kids to bathe in, which gave us peace of mind. **Location:** The hotel's location is excellent, with easy access to dining and transportation. It's located next to a casino, so there's a lot of foot traffic. However, room access requires a key card, so we felt secure.

The hotel is conveniently located, the room was lovely, the breakfast offered a great variety, and the surrounding area is very pleasant.

Plenty of Chinese restaurants nearby, perfect for satisfying a Chinese palate.

Service can be better for a 5 star hotel. Amenities wise is awesome, rooms were big 👍🏻

Unforgettable Stay! Stunning Views & Fantastic Food The service was warm and professional. The location close to everything we needed!

Very confusing parking situation with the multi-plex parking ($25 a day)  Once you get through that, great location to travel to the Victorian Markets etc.  I was surprised at how sprawling the complex was, and how confusing it could be, very different to destinations like say, Marina Bay Sands, etc.  Clean rooms, good service, and overall very happy. Taking a young child back and forth to the parking wasn't great though. The Valet was ($70?) which would be alright if we didn't have a kid that needed random things from the car now and then.

Crown Towers was excellent. John who was a trainee at the reception desk was very friendly, helpful and accommodating and we appreciated his attention to detail. The room was lovely and very happy with the stay.

Amazing as usual

The room was spacious, breakfast buffet was excellent, good location. Pool, gym and sauna was great!

I highly recommend