H & D Apartments Reviews

DO NOT STAY HERE!! If you are a young woman and care about your safety and well-being at all, the hotel looks like a drug den with huge locks on all the doors to keep people from breaking in, and the room we were given was completely different than all the pictures and looks like it was set on fire. The sheets had cigarette burns, the beds looked like they had bed bugs, and the whole place reeked of cigarettes. We left immediately after seeing the condition of the hotel because it was so unsafe and they still charged my card two nights! DO NOT BOOK HERE UNDER ANY CONDITIONS!!! YOU WILL BE SCAMMED.

Worst experience ever. Room not ready at 5:30pm, cleaner using bug spray on the mattress before making the bed. After sweeping there was still food scraps on the floor, a wet mouldy towel in the cupboard, mouldy carpet in the hallway, dirty dishes in the sink, no vanity in the bathroom & it was filthy & there was the constant smell of cigarettes (& we're non smokers). To top it off we saw maggots in the hallway on our last night. If you just want somewhere to sleep & shower find somewhere else.

Before writing this essay, I need to advise that, we had a commitment an hour after arriving, in Melbourne's CBD, otherwise we would have gone elsewhere immediately. When ringing for a booking and quote I was charges $110, $25 more than the cheapest, available online at a booking site (not know by us until I started to write this review. I was assured at the time it was the cheapest rate). We requested an early entry because of the early commitment in Melbourne and two separate beds, by Email following the telephone booking. On arrival, we were greeted by the manager/receptionist at a locked door, no bell to ring, a notice with phone numbers to ring adjacent to the door, he just happens to see us on the security camera, we paid up front $55 without sighting the room (big mistake) the first payment having been taken on credit card although he indicated payment would be required when we arrived. The so-called apartment (it was less an apartment than a single room, a bathroom with additions), was on the second floor. accessed only by narrow stairs Then the problems really commenced. 1) It started with the room being advertise as not smoking, on opening the door, it stank of cigarettes. The Cleaners after cleaning the room, had left the windows open, trusting the cigarette smell to clear, (they subsequently burnt an Aroma stick and put the ceiling fan on) to improve the smell. 2) The single bedding we requested was not in the room , ( see the picture shown on this page of the presentable room with two beds) The room had just one bed with one bath towel, a dirty tea towel, on approaching the manager (Who incidentally disappeared after issuing instructions to the cleaners, later I went to reception, to get a key to the room, the office was empty and the door locked), he asked the employee cleaners to make up the sofa for the extra bed (we were running out of time by now to make our appointment) so reluctantly we agreed, since there wasn't another room available. The cleaners had to move bed side table and lamp to access the bed number two. The cleaners were able to find fresh towels, without face washers. 3) There wasn’t a bar in the clothes cupboard to hang our clothes, we hung them on the door closing return fixture. 4) TV didn’t work, the cleaner tried to fix it, couldn't do so, it was stuck on one channel 44 in fact. Exposed wiring from the TV was just hanging down in open space, these were the power cord and arial wiring, any person could have handled them. 5) We left the cleaners to it fix up the room, after they gave us their room key, so we could get back into the room later that evening. 6) When we returned that night, we discovered that, following the placement of the furniture in another part of this ROOM, uncovered electrical wiring to the power point from where they had removed the furniture and reading lamp was exposed. 7) The toilet could not be accessed, without entering the shower recess, closing the door in toward you and squee

This place is SCARY. We are convinced it's a halfway house. I got BEDBUGS after only 1 night. I cannot express how TERRIBLE and DISGUSTING this place is. It should be removed from all accommodation websites. It is not suitable for leisure stays. We felt UNSAFE the entire time we were there even during broad daylight. Everything in the room was DAMAGED, DIRTY & GROSS. Even if it's the last place available you'd be better off sleeping in your car, honestly DON'T DO IT.

Do not even make a booking here. I was planning to stay here but I had to cancel because I was informed that I could of been a close contact for COVID and had to go home and did a test which came back positive. When I contacted them by phone to request a refund, they refused and hung up on me twice. Very rude Customer Service. DO NOT BOOK WITH THIS PROVIDER. Trip typeSolo