Explore 5-Star Hotels in Tokyo

I come to Tokyo several times a year, staying a fortnight or more each time. This time I spent seven nights at The Capitol Hotel Tokyu. The room faced Hie Shrine. Through the floor-to-ceiling windows I could see the shrine's copper roof and half of Tokyo's skyline. The décor was modern without excess; the layout flowed easily, Bose speakers hidden in the walls, another set in the bathroom ceiling, connected by a 3.5mm jack. The curtains were motorized, though you hardly needed to close them. The turndown service. I would leave in the evening and return late to find the room changed: only the hallway light and bedside lamp left on, a bottle of water and a glass on the nightstand, two chocolates beside them. The evening tea and teacup, previously stored in the cabinet, had been moved next to the coffee machine. These changes were so slight you had to think back carefully to confirm they had happened at all. The temperature and humidity had been adjusted. As if the room itself remembered your habits. Room service fell short of the ryokan in Hakone or Lake Toya, but well above the ordinary hotel. Each day I made two or three cups of complimentary coffee, played music, read, wrote. In seven days I finished three books. The research ahead began to take shape. There were drawbacks. No washing machine, but a decent laundromat ten minutes' walk away—a chance to wander the streets of Akasaka. The room provided HDMI and ethernet ports but no cables; for those who came to rest, perhaps a mercy. The minibar fridge was mostly occupied by drinks for purchase, same as the Imperial, though there was still room for my sparkling water. The day I left it was half past five and fully dark. I could barely make out the faces of the bellhop and the taxi driver. Together they loaded my luggage into the boot. I wished the bellhop a happy new year in Japanese and told her I liked her hat. She smiled and returned the greeting. As the taxi pulled out of the underground drive, I thought of the inns Kawabata once wrote about: what had to be sought in the mountains of snow country can now be reached by elevator from the B2 exit of a metro station. I have watched the Shinagawa Prince Hotel loosen quietly over time, slip a little. That kind of decline is rarely one great error. It begins the day someone forgets to leave a glass of water, neglects to move a packet of tea, omits a newspaper. As for The Capitol Hotel Tokyu: in Japanese, what I experienced over these seven days is called ちょうどいい.

I visited Tokyo with my 88-year-old father. The hotel’s location is arguably the absolute best, making it incredibly convenient to visit Tokyo’s major attractions. The hotel facilities were also highly satisfying. First and foremost, the amenities in the guest room were excellent, and the thoughtful accessibility considerations for the elderly or infirm gave us great peace of mind. For instance, the provision of a bath chair with a backrest was very impressive. The hygiene and meticulous housekeeping were of the highest standard. Furthermore, the non-slip mat provided in the bathroom clearly reflected a deep consideration for the guests' specific needs. All of this, of course, is a testament to the staff’s proactive service and attentive care. If there was one minor disappointment, I wish a wider variety of pillows had been available in the room. In this regard, I felt it fell slightly short of meeting guests' diverse preferences. Additionally, as a helpful suggestion for safety, designing bathroom doors to open outward to facilitate emergency access in case of an accident inside is a fundamental design principle for luxury hotels. While preventing accidents altogether is ideal, being fully prepared for emergencies is what sets the highest standard of excellence. On another note, despite the hotel being located within a major railway station, there was absolutely no noise. The soundproofing was truly remarkable. The breakfast offered a rich and diverse selection, beautifully balancing traditional Japanese cuisine with Western options. While ordering a more unique or specialized beverage took a bit of time, the quality and taste were highly satisfying. The other facilities, particularly the restaurants and cafes, were exceptionally calm, elegant, and quiet, providing a very pleasant experience. The food, of course, tasted excellent. However, you must ensure you have ample time to enjoy it; it can require a significant amount of time and patience before the food is served in front of you. Overall, our experience was exceptionally satisfying and wonderful. With its rich historical background and narrative, the hotel offered a deeply engaging and far from boring stay.

The room and location were excellent, especially since the room was renovated just three months ago. The only downside was the very small shared bathroom shower area, which was probably only suitable for about two people to avoid feeling cramped. However, given the limited space, there didn't seem to be much that could be improved, which was a pity.

This is my fifth time staying at a Mitsui Garden Hotel, and this particular one is absolutely, incredibly fantastic. My review today will be long and detailed, and I hope it helps those new to Tokyo who are unsure about which hotel to choose. Before I begin, I must express my gratitude to a hotel employee named Shin. On the evening of July 30th, the night I arrived in Tokyo, I suddenly experienced kidney stones. At midnight, when the pain became unbearable, Mr. Shin assisted me by calling an ambulance and diligently inquiring about my condition. He even accompanied me in the ambulance, helping to communicate between myself and the paramedics. He spent almost an hour and a half of his time during this stifling early morning, continuously offering comfort without any hint of impatience. I am truly grateful to him; otherwise, I might have faced significant trouble. Of course, I believe other staff members would have been equally helpful. The day after I recovered, other staff at the front desk (staff-san) also inquired about my well-being, which speaks volumes about the high caliber of this hotel's employees. Their professionalism is further evident in their kind and polite demeanor every time our eyes meet, their patience while waiting for the elevator, not to mention their warmth during check-in and check-out. Returning to the hotel itself, it's located in Nihonbashi and Muromachi, next to Mitsukoshi Department Store. The location is very easy to find; almost all taxi drivers know it. For public transport, there's the Ginza Line and Kanda Subway Station (Hanzomon Line), making it very convenient whether you're coming from Tokyo Station or the airport. Getting to Asakusa and Ginza is even easier. Regarding service, the examples above already highlight how excellent it is, so I won't belabor the point. In short, it's exceptional. In terms of facilities, Mitsui Garden Hotels generally offer a consistent standard. The bathroom and bedroom are separated by a screen that can be manually opened or closed, allowing for a wet/dry division. The room size is ample for movement; for Tokyo, where space is at a premium, the room is not small (of course, if you plan to play a World Cup match inside, that's another story!). The hotel's front desk is on the 9th floor, offering a broad view. Coupled with a subtle, non-overpowering fragrance, it exudes a strong sense of sophistication. Before entering the guest room area, you need to use your room key to access the first door, which provides a good sense of security. The carpets in the room area are substantial, contributing to excellent soundproofing. Vending machines and ice machines are available on certain floors, which is also a characteristic feature of Mitsui Garden Hotels. For room cleaning, you choose your preference using a magnetic sticker on the door. Based on their eco-cleaning philosophy, I opted for one cleaning midway through my 4-night, 5-day stay, just to have my towels changed. Breakfast is my only regret. Because my doctor advised me to slightly delay my first meal each day, I wasn't able to experience it during my stay. I hope to try it next time, hahaha. I don't know if this counts as over-expressing myself, but I truly, truly love this hotel. So much so that before I left, I spent some time making sure it looked almost the same as when I first arrived. I'm a hotel member, but I still book through the Trip.com app each time because it allows more people to learn about the hotel through reviews on the platform. That's why I write very detailed accounts of my true experiences and feelings every time I stay at a hotel, hoping they can be helpful to others.

Hotel staff are friendly, helpful and attentive. The bell boy who helped me with bringing my luggages to the room was very friendly and helpful, spoke good English too. Though not all staff spoke good English, they tried their best to assist me. Their service standard is consistent throughout. The room and the toilet was spacious and clean. There were 4 restuarants that I could go to for breakfast. The Garden Lounge which served buffet breakfast has a wide selection of food and drink. Most importantly the food was yummy! I enjoyed looking at the beautiful garden with waterfall view as I was seated by the window during breakfast.

Mid-August 2026. I wonder if it's because it rained for two or three days while we were in Tokyo, but why did no one mention how incredibly humid the room was? The duvet was damp and smelly at night, making it really uncomfortable to sleep under. Maybe the air conditioning was set incorrectly? The hotel had it on auto (heating 25 degrees Celsius), which we found too hot. We switched it to cooling 24 degrees, and then discovered the room was very damp, so we changed it to dehumidify at 24.5 degrees. There was a device on the floor that I couldn't tell if it was an air purifier, humidifier, or dehumidifier. Location: Excellent. It takes a quick 3-minute walk to the subway. There's a 24-hour supermarket to the left when you exit Shiomi Station. A FamilyMart convenience store is right downstairs from the hotel. Room: The size is probably quite good for Tokyo, aside from the excessive humidity I mentioned. Everything else, like the bedding, towels, and bathtub, was very satisfactory. Though I didn't use the bathtub once, haha; the large public bath on the second floor was more convenient. So, a slightly larger room without a bathtub would be more practical. Breakfast: Not a huge variety, but the quality was excellent. We thought it was quite good, but it would be even better if they could change up the options slightly. After four days, it did get a bit repetitive~ Public Bath: The absolute best part was the large public bath on the second floor. It was spacious and very comfortable. Overall, I was still very satisfied. I'll just avoid staying in Tokyo during the August rainy season in the future if all hotels are this humid~

[HOSHINOYA Tokyo: A Vertical Ryokan Experience] HOSHINOYA Tokyo offers a truly unique concept. It is a traditional Japanese ryokan built vertically within a modern skyscraper, located in the prestigious Otemachi district. It provides a serene, luxurious escape right in the middle of the bustling city, perfectly blending classic ryokan hospitality with world-class modern design. We enjoyed a wonderful three-day, two-night stay at the property from 29 May to 31 May. We chose not to make any meal reservations, which gave us the flexibility to simply relax and explore the surrounding city. [Getting There] We travelled from Fufu Hakone via a day trip to Enoshima and Kamakura. We took a direct train from Kamakura to Tokyo Station, followed by a short walk to the hotel, and arrived at around 8:00 PM. To make the transit completely effortless, our luggage was picked up and delivered directly to the hotel by LuggAgent on the same day. [Arrival and Check-In] The hotel is situated in the central business district and distinctly stands out from the surrounding buildings. The discreet entrance completely shields you from the busy streets. Upon entering, staff immediately store your shoes, as the entire tatami-matted building operates on a barefoot or socks-only policy. We were incredibly lucky to catch a traditional jap instrument performance, which is usually reserved for weekends. A designated staff member managed our check-in with welcome snack & tea and escorted us to level 15. A major highlight is the exclusive lounge on each floor, shared by only 6 suites. It functions as a private living room, fully stocked with complimentary seasonal teas, coffees, and traditional snacks. [The Suite] We stayed in the Sakura suite. Rather than trying to describe the beautiful layout in words, I will let my photos speak for themselves. The beds are low to the floor with a mid-level hardness that we found quite comfortable, and each bed comes with two soft pillows. There is also a television cleverly hidden behind a mirror, though it is worth noting that it only broadcasts Japanese channels. We kept it switched off to maintain the consistent traditional ryokan feel. The provided yukata is absolutely superb. It comes as a full set complete with an inner layer, an outer layer, socks, and a small handbag. The material is soft, stretchy, and incredibly comfortable for lounging and walking around the property. [The Top-Floor Onsen] Having a natural hot spring in central Tokyo is a rare luxury. The onsen is located on the 17th floor and features a stunning design where the roof is open to the sky. As cameras are strictly prohibited, you will have to visualise it or check the hotel website for gallery photos. I understand that the bath is a salty hot spring containing a high concentration of seawater and seaweed minerals trapped deep in the ground. Soaking in this soothing water gently embraces the skin and helps alleviate fatigue in both body and mind. The onsen is open daily from 3:00 PM to 11:30 AM. It was the absolute perfect way to warm up and recharge before we headed out for a busy day. [Areas for Improvement] Toothbrush Set: The provided toothbrush is far too small and takes ages to use. I strongly recommend bringing your own.

I choose Hyatt Regency Tokyo every time I visit Tokyo. Traveling is very convenient as you can access the metro line from both pink (Tochomae) and red. The underground pathway make it vey convinience when raining. Airport limo bus also stops at the hotel. 7-11 and Family Mart are located at the basement with many good restaurants around including Starbuck. The room is very clean and spacious, and A/C is adjustable. The bed is so comfy but the pillows are too soft for my liking. Room service food is in excellent quality and super delicious, especially the salmon steak.

The best value-for-money hotel suite in Tokyo. Excellent location, top-notch hotel service, and impeccable cleanliness and comfort. The value for money is outstanding. It's far more convenient and useful than typical five-star hotels! I've decided this will be my first choice for future trips to Tokyo. The hotel is located in the financial district, a 10-minute walk to the train station, and then you have access to all sorts of shopping, dining, museums, and art galleries!

We enjoyed fully our stay at Grand Prince Hotel Shintakanawa! This time we stayed for a lounge access floor and it was fantastic! But we missed most of evening cocktail food/finger food time as check-in receptionist didnt really explain it ( not sure if they are not supposed to explain the details ) so we didn’t know that cocktail that evening Cap time does not provide any food. I understand that it’s very busy at check-in time but I could see that she was districted with talking to somebody over microphone while she was doing my check-in. Therefore when she explained about Lounge access she was quite in rush…wish she could have explained more. But now we understand so maybe next time we will be aware of it. Another thing is that when I was going down for using swimming pool I called Prince 1 and I was told that I could use Diamonds pool, so I went down right away. However when I arrived I was told that Diamond is not available. So I had to go back to the other swimming pool, hopefully when they give any advice those customer service know the details and give us the correct information. Other than that we fully enjoyed Lounge access and breakfast! There were variety of afternoon tea and cakes including Japanese sweets and western style sweets. Breakfast was absolutely delicious and enjoyed different kind of food , drinks and soup! We would like to come back when we want to pamper ourselves ☺️