Explore 5-Star Hotels in Tokyo

I come to Tokyo several times a year, staying a fortnight or more each time. This time I spent seven nights at The Capitol Hotel Tokyu. The room faced Hie Shrine. Through the floor-to-ceiling windows I could see the shrine's copper roof and half of Tokyo's skyline. The décor was modern without excess; the layout flowed easily, Bose speakers hidden in the walls, another set in the bathroom ceiling, connected by a 3.5mm jack. The curtains were motorized, though you hardly needed to close them. The turndown service. I would leave in the evening and return late to find the room changed: only the hallway light and bedside lamp left on, a bottle of water and a glass on the nightstand, two chocolates beside them. The evening tea and teacup, previously stored in the cabinet, had been moved next to the coffee machine. These changes were so slight you had to think back carefully to confirm they had happened at all. The temperature and humidity had been adjusted. As if the room itself remembered your habits. Room service fell short of the ryokan in Hakone or Lake Toya, but well above the ordinary hotel. Each day I made two or three cups of complimentary coffee, played music, read, wrote. In seven days I finished three books. The research ahead began to take shape. There were drawbacks. No washing machine, but a decent laundromat ten minutes' walk away—a chance to wander the streets of Akasaka. The room provided HDMI and ethernet ports but no cables; for those who came to rest, perhaps a mercy. The minibar fridge was mostly occupied by drinks for purchase, same as the Imperial, though there was still room for my sparkling water. The day I left it was half past five and fully dark. I could barely make out the faces of the bellhop and the taxi driver. Together they loaded my luggage into the boot. I wished the bellhop a happy new year in Japanese and told her I liked her hat. She smiled and returned the greeting. As the taxi pulled out of the underground drive, I thought of the inns Kawabata once wrote about: what had to be sought in the mountains of snow country can now be reached by elevator from the B2 exit of a metro station. I have watched the Shinagawa Prince Hotel loosen quietly over time, slip a little. That kind of decline is rarely one great error. It begins the day someone forgets to leave a glass of water, neglects to move a packet of tea, omits a newspaper. As for The Capitol Hotel Tokyu: in Japanese, what I experienced over these seven days is called ちょうどいい.

Might be one of the best cityview hotels in Tokyo. For anyone looking to enjoy an incredible night/ day city view experience and u might be able to see Mount Fuji ! Then this is definitely the place to stay. The location is also very convenient, situated close to most of the main shopping areas in Shinjuku. The only downside is that the hotel is located right next to a train station, so light sleepers may want to bring earplugs for better sleep quality. That said, the hotel service was truly exceptional easily one of the best hospitality experiences I’ve ever had. Special mention to the amazing team for making the stay even more memorable.

Staying at this luxury hotel, nestled within a historic building at Tokyo Station, was an absolute delight. Both the facilities and services were outstanding. The shower and faucet in the room felt incredibly luxurious – a truly 'premium' experience. The hotel's long guest room corridors, with their wall sconces, created a wonderfully warm and inviting sense of depth. A major highlight was the hotel's breakfast and its setting. Served on the 4th floor, the breakfast offered a rich and diverse selection. The peaked, herringbone-patterned ceiling, with one side a wooden roof and the other a light-transmitting glass roof equipped with awnings, filled the space with bright, natural light, making for a truly comfortable start to the day.

This hotel is located in Nihonbashi, very close to Shin-Nihonbashi and Mitsukoshimae subway stations, making it incredibly convenient for trips to Kamakura and shopping in Ginza. The rooms are quite spacious for Japan, and the facilities are excellent. They even offer personalized services, and the staff are warm and provide great service. Compared to Shinjuku, the area is much quieter. There's a 7-Eleven right downstairs, which is super handy, and plenty of unique shops and restaurants nearby. I felt very comfortable and at ease with my choice this time around.

Compared to other Mitsui Garden hotels, this one certainly provides more premium toiletries. However, it is expensive! Like other Mitsui Garden hotels, from 2026…. In the name of environmental sustainability, (1) they provide plastic/reusable slippers which don’t seem hygienic to me and I hated them, (2) bedsheets are changed only after 3 nights. Room cleaning was not very thorough, there was dust at the corners. I can’t find the exact photo now but I had deliberately left a small slip of packaging on the floor to monitor if it would be cleared away but it wasn’t! Their housekeeping team could definitely do better! Unlike other Mitsui Garden hotels I have used, it was not so easy to locate welcome drinks (I did not end up having any). The reception/front desk was also baffling because it tends to be empty or just manned by 1 staff until they notice more patrons around then more staff would appear from their backroom. I appreciate how suitcases I had forwarded to the hotel ahead of my arrival was in my room waiting for me. They also took note of my request for more pillows. Thank you. Other considerations - entire hotel is dimly lit. There are 2 sets of elevators. One to the lobby, and a separate on to go to the rooms. I timed the journey, it takes almost 1 full minute to get from lobby to B1. Even when I requested for a room near the elevators, I was given a room nested very deeply/far away and required a lot of walking. The carpet made it challenging to move suitcases. Location-wise, It’s not the most convenient if want to visit Shibuya/Harajuku but ok for Tsukiji and Ginza. Not so many eateries around and while there are convenient stores, there’s currently no full-fledged supermarkets around. Considering how expensive this place is… its limitations / inconveniences, I would reconsider staying there.

We had an excellent stay at the Tokyo Bay Shiomi Prince Hotel. Arriving by train, we entered through the side entrance and were immediately impressed by the spacious, welcoming lobby. The check-in process was seamless, and the complimentary skincare set was a very thoughtful touch. The spa facilities were clean and felt very secure thanks to the card-key access. Our room was large, spotless, and well-equipped with all the essentials. We also appreciated the lobby refreshments (coffee, tea, and water) while waiting for our airport bus. All the staff are very helpful especially the conceige counter. I highly recommend this hotel for anyone visiting Tokyo.

My overall experience with this stay was quite complex, feeling more like a test of service management capabilities. On the first day, the room cleaning quality was noticeably below expectations. The wash area, countertop details, and some amenities weren't clean enough, and the bedding wasn't tidied properly. From a housekeeping management perspective, this felt more like a failure in process execution rather than an isolated incident, and it definitely affected my first impression. However, after I raised the issue, the hotel's recovery actions were prompt. In the following days, the room cleaning was significantly more standardized, with noticeable improvements in detail. This indicates that the hotel is capable of good service, but the initial day's execution standards simply weren't met. In contrast, Trip.com's service experience during this incident left a deeper impression. The customer service proactively followed up, communicated efficiently, and handled the situation professionally. They were able to push for problem resolution from a customer experience perspective, demonstrating a mature platform service system. This level of after-sales responsiveness is quite high among current online travel platforms. Overall Rating: The hotel's hardware and positioning are fine, but there's room for improvement in service consistency, especially regarding the first-day delivery standards of housekeeping management. Trip.com's coordination and service performance in this incident, on the other hand, highlighted the professional value of their platform.

[”1. **Unbeatable Location for Airport Travel**\nThe hotel offers direct limousine bus service to both Narita and Haneda Airports right from its doorstep, making airport transfers incredibly convenient – no need to lug heavy suitcases around. It's just a 3-minute walk to Tochomae subway station, with Shinjuku-Nishiguchi (West Exit) only 5-8 minutes away. Takashimaya, Odakyu Department Store, and Don Quijote are all within walking distance, making it super easy to shop for Sylvanian Families, Chanel, and cosmetics. Plus, there's a FamilyMart convenience store on the second floor, perfect for late-night essentials.”,”2. **Spacious Rooms, Especially for Tokyo**\nCompared to most compact Tokyo hotels, the rooms here are remarkably spacious, allowing you to easily open up a 28-inch suitcase. The newly renovated rooms come with multiple USB charging ports and modern amenities. High-floor rooms offer stunning views, perfect for overlooking Shinjuku's city nightscape in the evening. Soundproofing is excellent, completely blocking out street noise. The toiletries are high-quality, and the bathroom features a dry/wet separation design with ample supplies.”,”3. **Attentive Service and Comprehensive Facilities**\nThe front desk accepts Alipay, UnionPay, and WeChat Pay, making it very friendly for Chinese tourists. The 24-hour front desk offers free storage for large luggage, so you can shop for luxury goods without worry. The buffet breakfast offers a rich variety, including Japanese set meals, Western pastries, and fresh fruit. Executive floor guests also have access to an exclusive lounge with complimentary drinks and snacks all day. Shinjuku Central Park is right next to the hotel, perfect for a relaxing morning stroll.”]

This hotel is located in the heart of Tokyo, offering excellent transport links. You can access Otemachi Station, Tokyo Station, and even Ginza and Nihonbashi directly from the underground passages. The surrounding area is primarily office buildings, making it a relatively quiet neighborhood. The room facilities are all new, and the small kitchenette is very convenient for preparing simple meals. While the hotel's exterior isn't particularly eye-catching, and many reviewers mention it's hard to find, if you use the underground passage, just follow the signs to exit C6a, turn right upon reaching ground level, and it's about 30-40 meters away. The basement level has many restaurants, mostly serving casual meals. If you're looking for something like yakiniku or sukiyaki, you'll need to walk for over ten minutes. However, if you plan ahead and use the underground passages, you can cut your travel time by about half.

This organic architecture, completed by Togo Murano at the age of 91, still exudes enduring vitality, especially when compared to Kenzo Tange's conceptual designs. Bathed in sunlight, it possesses a surreal, otherworldly quality. Design Studio SPIN collaborated with local artisans to redesign the lobby, executive lounge, and an executive suite. The actual spatial experience is incredibly refined; the executive lounge features four distinct sections, each with clear functions and varied, opulent decor – a masterclass from a top design studio, truly a step above. Compared to the 'pigeonhole' rooms in Minato Ward, the guest rooms here feel more like Western hotels, and all come with balconies. If you can overlook the lack of a separate shower, the weekday value for money is impeccable. However, Seibu Group's service is far from ideal, especially at the front desk. The 3 PM check-in policy clogs up the reception during peak hours, and the self-service kiosks are useless. When checking out, I wanted to keep the room key card as a souvenir, but the staff looked annoyed and confused. Good or bad, with the Shinagawa redevelopment, this heritage-level hotel is slated for closure and demolition this year. After decades of existence, this 'architecture of the future' is reaching its end.