Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Oct 7, 2025|Club Premier King
Anonymous UserI personally feel that the Capitol Hotel Tokyu offers the best value for money among Tokyo's luxury hotels. Safety is, of course, a given, located in the very heart of the government district. Getting around is incredibly convenient, with direct access to Tameike-sanno Station. This station is rarely crowded, making commuting easy and stress-free. For shopping, you can take the Ginza Line directly to Mitsukoshimae Station, home to the Mitsukoshi Nihombashi main store, where tax refunds are quick due to fewer crowds. A taxi to Shinjuku Isetan costs around 2500 JPY. There's also a convenience store in the underground passage directly connected to the subway, though please note it's not open 24 hours.
I highly recommend the Japanese breakfast, which is served by the Japanese restaurant Suiren. The quality is exceptional and very satisfying, but you need to order before 10:00 AM.
Overall, whether you're in Japan for business, shopping, or suburban sightseeing, this hotel is extremely convenient, and the dining quality is excellent. You can even book a table directly at the restaurant to entertain clients or friends.
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Price per night from:SAR 1,765
Posted on Apr 29, 2026|Garden Tower Standard Twin Room Non Smoking
Mali SheHotel staff are friendly, helpful and attentive. The bell boy who helped me with bringing my luggages to the room was very friendly and helpful, spoke good English too. Though not all staff spoke good English, they tried their best to assist me. Their service standard is consistent throughout.
The room and the toilet was spacious and clean.
There were 4 restuarants that I could go to for breakfast. The Garden Lounge which served buffet breakfast has a wide selection of food and drink. Most importantly the food was yummy!
I enjoyed looking at the beautiful garden with waterfall view as I was seated by the window during breakfast.
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Price per night from:SAR 575
Posted on Aug 19, 2026|Superior Twin Room Triple
QQma
Mid-August 2026. I wonder if it's because it rained for two or three days while we were in Tokyo, but why did no one mention how incredibly humid the room was? The duvet was damp and smelly at night, making it really uncomfortable to sleep under. Maybe the air conditioning was set incorrectly? The hotel had it on auto (heating 25 degrees Celsius), which we found too hot. We switched it to cooling 24 degrees, and then discovered the room was very damp, so we changed it to dehumidify at 24.5 degrees. There was a device on the floor that I couldn't tell if it was an air purifier, humidifier, or dehumidifier.
Location: Excellent. It takes a quick 3-minute walk to the subway. There's a 24-hour supermarket to the left when you exit Shiomi Station. A FamilyMart convenience store is right downstairs from the hotel.
Room: The size is probably quite good for Tokyo, aside from the excessive humidity I mentioned. Everything else, like the bedding, towels, and bathtub, was very satisfactory. Though I didn't use the bathtub once, haha; the large public bath on the second floor was more convenient. So, a slightly larger room without a bathtub would be more practical.
Breakfast: Not a huge variety, but the quality was excellent. We thought it was quite good, but it would be even better if they could change up the options slightly. After four days, it did get a bit repetitive~
Public Bath: The absolute best part was the large public bath on the second floor. It was spacious and very comfortable.
Overall, I was still very satisfied. I'll just avoid staying in Tokyo during the August rainy season in the future if all hotels are this humid~
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Price per night from:SAR 535
Posted on Sep 3, 2026|Main Tower Superior Twin Room Non Smoking
wowomomoFirst off, I need to clarify that the photos below are of the hotel's **Spacious Twin Room**! The **Superior Twin Room** listed on Trip.com has those really old bathrooms! 😭
I asked the front desk, and all the photos of newly renovated rooms are either for an upgraded Spacious Twin Room, or for a downgraded 23-sqm room type (and the 23-sqm rooms don't have the same dry/wet separated bathroom as pictured below). Because I'm so particular about clean bathrooms, I had no choice but to pay an extra 500 RMB per night at the front desk to upgrade to the **Spacious Twin Room**... 💔
Perhaps the hotel took pity on my wallet, as they gave me an access pass to the 47th-floor lounge. Figures 3-4 below are photos of the 47th floor. It's quite large, with various seating options like chairs, sofas, tatami mats, and even hammocks for relaxing. There's also a children's play area (with a manga bookshelf) and complimentary Starbucks and soft drinks. Food and alcoholic beverages cost extra.
Also, my **Spacious Twin Room** was probably set up as a triple, as they provided 3 sets of L'Occitane toiletries daily. I unexpectedly achieved 'L'Occitane sample freedom' 😂.
However, I must say that Keio Plaza's transportation and location are excellent: there's an airport shuttle to and from the airport, and it's less than a 5-minute walk straight to the Shinjuku transportation hub/commercial district. It's also right opposite the Tokyo Metropolitan Government Building, surrounded mainly by office buildings, making the area very nice, quiet, and safe. The hotel's service has a classic touch; in the mornings, you can choose to have an English or Japanese newspaper delivered to your door, and there are attendants in the elevators who greet you and hold the door.
In summary: I would consider staying here again on my next visit, but I'll definitely be more careful about choosing the room type, hahaha! 🤦
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Price per night from:SAR 758
Posted on Aug 22, 2026|Twin Room B (9-22F Non smoking)
AkanefqThis hotel is incredibly spacious for Tokyo, with large, bright rooms offering excellent city views. The building itself hosts a variety of dining options, and there's even a convenience store on the second floor. Plus, there are plenty of restaurants right outside the hotel, making dining incredibly convenient. Transportation is a breeze with easy access to trains, subways, and buses. The only minor drawback is that a walk-in shower in the bathroom would have been even better. All in all, it was an extremely satisfying stay with great value for money!
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Price per night from:SAR 329
Posted on Jul 29, 2026|Family Room
Guest UserThis is our second time staying here. The hotel is right next to the Ariake Garden mall, practically seamlessly connected. There are plenty of dining options upstairs and shopping is very convenient. Downstairs, there's a large Aeon supermarket, and right outside its exit, at platform 1, you can catch the bus to Haneda Airport. There's also a big Muji store nearby. The hotel offers a free shuttle bus to Ginza from its basement level. While the hotel is situated between two subway lines, neither is too far away, making this location excellent value for money. We booked a family room for two adults and two children, which had four beds. The bathroom and toilet were separate (wet and dry areas), and the room layout was quite good.
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Price per night from:SAR 231
Posted on Sep 15, 2026|Panoramic Twin Room With Tokyo Tower View Non-Smoking
Anonymous UserThe room offered a view of Tokyo Tower, which I was very pleased with! Since it was my birthday, I had mentioned it in advance, and the hotel emailed me about a surprise. Upon checking in, I found they had left a few small cookies, which was a lovely touch.
However, upon entering the room, there was an old, hard-to-describe smell. This smell wasn't present near the bed. (I had read reviews upon checking in and noticed this wasn't an isolated incident.)
Check-in was at 3 PM, and I arrived around 3:10 PM. There was a huge line for check-in, and I didn't get into my room until after 4 PM. This service was very poor; it's the first time I've encountered such a situation, and I hope the hotel improves.
Personally, I felt the overall service attitude of the hotel wasn't particularly enthusiastic, and all the staff seemed to treat guests differently.
The toilet in the bathroom was also old. It's hard to imagine this is a hotel renovated in 2018?
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Price per night from:SAR 797
Posted on Jul 24, 2026|Two-Bedroom Incl. Tatami Room
garymaoThe convenient location has been mentioned before, so I won't repeat it. The kitchen, living room, and tatami room all face the Imperial Palace, offering a rare green view. The only downside is that directly below the windows, about two or three floors down, there seems to be a concentrated area for the building's central air conditioning units or other facilities. The continuous low-frequency noise is quite noticeable at night and directly affects the tatami room, which isn't ideal for light sleepers.
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Price per night from:SAR 1,214
Posted on Sep 12, 2026|First Class King Room
ToTodayI initially expected self-check-in, but I was pleasantly surprised to find two staff members on duty both day and night, and they were incredibly helpful. I wonder if that's because there were many complaints 🤭.
The location is quite convenient, though it's a bit hidden and right at a crossroads, making it easy to go in the wrong direction.
There were quite a few foreign guests, so the front desk staff spoke English. The place was relatively clean, and the room I chose felt spacious. I'd consider staying here again.
For breakfast, I planned to go to Hoshino Coffee, but it wasn't open yet. By chance, I stumbled upon an even better retro Japanese cafe right across the street. It opens at 9 AM and is definitely worth trying.
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Price per night from:SAR 481
Posted on May 12, 2026|Superior Double Room-Non-Smoking
Joyful TravellerWhile this hotel has a convenient location, the experience was ruined by a lack of basic hospitality and very cramped quarters. The room was so small it was difficult to even open two large suitcases. More disappointing, however, was the staff’s attitude. Everything is followed strictly 'by the book' with zero flexibility. I was told a late check-out would be charged by the hour, and even a simple request for a complimentary bottle of water was flatly denied. The staff were condescending and never offered a smile, making for a very unwelcoming environment. A small gesture like a bottle of water costs almost nothing but earns customer loyalty; unfortunately, this hotel chooses rigid rules over guest satisfaction. I would not recommend staying here.
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Price per night from:SAR 253