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"**Location:** The location of Grand Hyatt Manila is excellent. Situated in the bustling Bonifacio Global City (BGC), it is conveniently close to shopping centers, restaurants, and entertainment options. Whether you're traveling for business or leisure, the hotel's prime location makes it easy to explore the area and access key destinations. **Staff:** The staff at Grand Hyatt Manila are exceptionally friendly and accommodating. From check-in to dining and concierge services, the team is professional, warm, and always ready to assist with a smile. Their hospitality truly enhances the overall guest experience. **Check-Out Process:** One area that could be improved is the check-out process. During my stay, it took around 40 minutes to complete, which felt unnecessarily long. This delay was a bit frustrating, especially when trying to wrap up a trip efficiently. Streamlining this process would greatly improve the guest experience. **Overall:** Grand Hyatt Manila offers a luxurious stay with a fantastic location and outstanding service from the staff. However, the lengthy check-out process is a notable drawback. If this aspect is addressed, the hotel would be nearly perfect for both business and leisure travelers."

"Anywhere you go on the Philippines expect to get great service. This place was no exception. From the moment our Grab car parked, an attendant came and took our bags right away. They always have someone opening the door for you and greeting you. Check in is on the 5th floor and not on the bottom floor with which we are used to. The room was clean but you can tell it needs an update. Some floor tiles in the bathroom had chips and the toilet seat was wobbly. We ordered room service our last night so we could pack and the food was amazing for the price point. I would definitely stay here again because it is so close to shops and restaurants and again the service is wonderful!"

"They need a lot of improvement when it comes to cleanliness. The bathroom in our room has a broken broken rack which made it hard to put our toiletries and we also found cockroaches in our room!"

"The room is very spacious and nice. The only complaint I have is that the lobby reception is not dealing with this property, it seems like they have their own admin contactable through WhatsApp. So when a person showed up to take deposit from me, I was a little worried that I will never get it back. They are also quite slow to reply messages, you need to call them. But other than the administration part, everything else was great. It is also very close to the Venice Grand Canal Mall."

"The waiters were very nice and nice. Helped to call a car, wash and iron, and allowed me to continue to take a nap at noon on the day I left the shop. I didn't check out until 2pm. The duplex structure and decoration are quite unique, but the geographical location is not the best. Overall, it is completely inconsistent with the price of 731 yuan per night. That day, because the company's hotel was full, I temporarily found such a place and thought it was more than 600 yuan. As a result, taxes and fees were included, which exceeded the reimbursement standard."

"I like the room as it’s spacious and clean. The parking is one of the worst I ever experienced. I will never go back to stay at such a useless place that is the worst service from staff who behave rudely to the clients. Good riddance."

"The hotel can add an extra bed. It is very convenient to travel and parking is very convenient. The hotel has food to go downstairs."

"I took a nice photo with hotel room as the background. This is accessible to malls like SM Aura, Venice Mckinley and market market. Accessible also to public transpo like jeep and tricycles"

"The staff are always courteous and helpful. Easy check in and check out process. My friend and I always stay here when she doesn’t make it to the last schedule of the bus which is also conveniently near this hotel. Near fast food and convenience stores, and good access to public transport."

"PROS: Nice location, great set of amenities, responsive host. Room is clean and well stocked (shampoo, body wash, etc). Nice view. AC is fucntioning well. Electronic door lock. CONS: [1] No washing machine (not recommended for longer stays). Laundromat downstairs is slow as hell (will take 3 days just for a kilo of laundry. [2] living room Tv is not working, no TV on the bedrooms. [3] not the fault of the owner but the condo building itself is in bad condition, dark hallways, slow elevators and moldy damp parking floors (smells foul). [4] No electric socket for induction cooker and other appliances. SUGGESTIONS: [1] please add washing machine as an amenity for longer term stays. [2] provide extension cord/outlet in the kitchen area for guest to use the provided appliances. [3] replace the bright roll-up curtains to blackout curtains to block sunlight, particularly helpful for late day sleepers."