Grand Park Hotel & Suites Downtown Vancouver, Ascend Hotel Collection Reviews

Super good location at the heart of downtown Vancouver

Very nice place to stay, only downside to it is you have to pay for parking separately.

Gentleman behind the desk barely acknowledged us, an seemed to be annoyed that he had to help us at all. Also our room absolutely stank of mildew and garlic weirdest combination of smells. This hotel is way too overpriced for the quality of stay you get here.

Room was clean and comfortable. Restaurant/Bar attached to the hotel was convenient and the food was good.

Great location. Gentle staff. This hotel has known better times. Our humidity smelling room and noise air conditioning machine made the stay less pleasant. If you stay one night this may be a great spot but for a longer time you can choose others. Needs renovation or at least better maintenance.

Don't consider this hotel if you have a car. Under the current road construction in front of the hotel (Drake) it's extremely difficult to get to the hotel by car. There's also construction at the rear of the hotel which removes another access point to the property. Currently it's all one-way access to the hotel; not sure what it was like before the road construction as I never used this hotel before. If you aren't familiar with downtown Vancouver driving, it'll be quite a challenge if you missed your turn and have to circle back to retry again. You may end up on a bridge going south if not careful during your second attempt (left on Howe). The hotel also charges what I consider exorbitant parking fees. $35 per day parking fees, for which the pricing wasn't noted in Trip.com's posting for this hotel (probably would scare away any potential guests with a car). We ended up paying an additional $150 on top of the ~$350 for the 3 days. This was charged at checkout. What a nasty surprise! That's over 40%extra! The front desk folks apparently added this to my paperwork (which you sign when they take your $200 deposit). At checkout time the manager explained to me that the front-desk folks always explicitly asked the guest if they wanted this onsite underground parking. I don't recall this question being asked at all but I still paid the fees. The Indian manager there was rather cavalier about the entire situation and didn't offer any resolution. It's one of the reasons I'm posting this review,. I want future customers to be fully aware of this issue. (BTW, because of the location of the hotel, this is a mandatory requirement if you drive a car. I didn't know this before, but the hotel has homeless people living around the area so finding public parking and then feeling secure about the vehicle will be challenging..) Based on the above bad experiences I really can't recommend this hotel. I'll have to resolve this with CTrip after the fact. My experience with CTrip is that CTrip has always been great at rectifying consumer injustices like this in the past.

The staff are friendly and helpful. The room is clean. The hotel location is good.

Hotel is old and over priced, not even closed to transit link, I will not recommend!

Front desk staff was helpful. Restaurant was quick service. Room was pretty clean.

A true gem in Vancouver! Love this place, staff are great!

I’ve stayed here twice now and would highly recommend it. Great location, comfy beds, very clean and the staff are so friendly and welcoming. The restaurant attached does amazing zucchini chips. Also, a beautiful rooftop and gym!

The room was very quiet and we were nezt to the elevator and ice machine. The shower had great pressure and the water was very hot. The employees were very friendly and helpful.  The location was perfect. We booked late and got lucky getting a great location texperieVanVancouver.

Located in downtown Vancouver, this hotel offers good value for money, making it a suitable choice for budget-conscious travelers. While the facilities aren't the newest, the cleanliness is well-maintained.

The staffs were very friendly and nice. The location was great. It was close to everything we need to see the city. The room was okay. It needs some renovations throughout the hotel to make it more pleasant. Overall, for the price and location I would recommend this hotel to anyone.