Courtyard by Marriott Xi'an North Reviews

Overall, my stay at Courtyard by Marriott Xi’an North was pleasant — the facilities, cleanliness, and room quality were excellent, and the staff were polite and professional. Everything in the hotel is well maintained, and the environment feels comfortable and modern. However, the check-in process took quite a long time. I understand that guests in the executive suite are allowed a late check-out until 2 PM, but the cleaning of those rooms takes about an hour or more. This means that if the previous guests delay their departure, the next guests (like me) may not be able to check in until well after 3 PM. Because of this delay, my schedule for the whole afternoon was affected as I had to wait in the lobby. I hope the management can consider stricter control on late check-outs or faster room-turnover coordination, so that incoming guests don’t have to wait beyond the normal check-in time. Otherwise, it’s a very nice hotel and I would love to come back again if the check-in process becomes smoother.

The room was fantastic, and it was immaculately clean. The service was also excellent. However, for younger guests, the facilities felt a bit lacking in smart features, particularly the absence of screen mirroring. Apart from that, everything else was perfect.

Satisfied. Very satisfied. Extremely satisfied! Excellent! The bedding was superb! Very satisfied with Tracy at Courtyard by Marriott Xi'an Lanhai Feng. Very satisfied with Tracy at Courtyard by Marriott Xi'an Lanhai Feng. Very satisfied with Tracy at Courtyard by Marriott Xi'an Lanhai Feng.

Facilities: The facilities are a bit dated but perfectly acceptable, especially considering the hotel's age. Service: The front desk staff were incredibly unprofessional. I've stayed here multiple times, always booking a corner room (the one with the sofa bed). I even reminded them to check my previous stay history/preferences, yet they still assigned me the wrong room two or three times. The follow-up service was also incredibly poor! The front desk really needs to pay closer attention to guest details and follow internal guidelines (perhaps 'P3'). Cleanliness: Very clean.

The room decor is quite unique, definitely in keeping with the Marriott brand style, as it's one of their properties. The staff were very friendly. They knew we were tourists and thoughtfully placed four bottles of water in our room – a small gesture, but much appreciated. I had booked three rooms and specifically requested them to be together at the front desk. I was told they had been arranged as such. However, even though they were on the same floor, they were quite spread out, which was inconvenient for a family traveling together. Breakfast was quite extensive, with a good variety of food. My only minor gripe is that the main dishes rarely changed; only a few vegetable options were rotated. I'd suggest they offer more variety at the live noodle station. The hotel's executive lounge is excellent. You can enjoy afternoon tea or coffee there in the afternoon, which is a definite highlight. Another nice touch is that the front desk on the third floor has direct access to the trendy bookstore next door.

The place is great. Comfort, clean and good service. Location wise also great as there are couple of coffee shops and mall nearby. Overall experience is great.

We are very pleased with the services and the staffs and the cleanliness during our stay at Courtyard.

My family had a great stay at this hotel. The room is clean and comfortable. Breakfast was delicious with a nice variety. Hope to stay at this hotel again.

Comfy hotel not far from the centre. It has a nice laundry service, friendly stuff and delicious buffet breakfast. The view could be a little bit better, me and my girlfriend were given a room with a view on a car parking :( but there was a nice activity to write 汉字 and lobby bar. Plus the stuff gave us travel adapters to work on our computer. Super friendly and welcoming. Loved our staying in here.

Great very modern hotel with good facilities and an excellent breakfast. Good English level of the staff. Location less central but nice neighbourhood and small shopping centre just next to Hotel.

I stayed Hotel for two days with my mom and it was sooooo good! Especially the Chief Concierge Mr. Leo Li and the Front Desk Mr. "Gao" (I'm sorry if I spelled the name wrong) was very kind. Mr. Li helped a lot when we tried to get a taxi, find touristic places, and carry heavy luggage. Due to his kind support, it was also comfortable for us to lend our luggage to the concierge for almost a whole day at check out day. And he also speaks English! Moreover, Mr. Gao also helped us a lot during our stays as we were not good at Chinese, so he slowly and clearly spokes for us, which were easy for us to understand. And all the food - including breakfast, happy hour, and afternoon tea was so good and we want to visit again when we come back to Xi'an. Thanks to all the staff from the hotel and I strongly recommend you visit this hotel!!

My experience during this hotel stay was very pleasant, and I especially want to thank the concierge, Leo Li He, for his kind assistance. It was very cold outside that day, and I was dressed lightly, planning to go out to pick up some milk tea. To my surprise, this staff member proactively offered to go get the milk tea for me, which far exceeded my expectations. His thoughtfulness and care made me feel very warm and truly reflected the hotel’s excellent service. I am very grateful, and it has made my impression of this hotel even stronger. If I come again next time, I will definitely choose this hotel and recommend it to my friends. I appreciate the kindness and help from this staff member. 这次入住酒店的体验非常愉快，特别要感谢礼宾司的Leo 李贺 员工的热心帮助。那天外面非常寒冷，而我穿得比较单薄，正准备去店里取奶茶。没想到，这位工作人员主动提出帮我去取奶茶，真是超出了我的预期。他的细心和体贴让我感到非常温暖，体现了酒店的优质服务。我非常感激，也让我对这家酒店的印象更加深刻。如果下次再来，一定会选择这里，也会推荐给我的朋友们。感谢这位工作人员的善意和帮助

Very clean and easy accessible by both metro and taxi

Good hotel good service good food