To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.5
Amenities8.2
Service8.5
Cleanliness8.8
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All reviews(64)
Positive reviews(61)
Reviews with photos/video(9)
Great service(10)
Delicious breakfast(9)
Clean and tidy(7)
Awesome stay(7)
Quiet & comfortable(4)
Negative reviews(3)
Guest User
Double Room with Sofa Bed
Stayed in Mar 2025
Family
22 review
9.0/10
Great
Posted on May 5, 2025
The building features a very large parking lot, which is quite convenient. We reside on the first floor, making it easy to access our home. Although the building is a little old, it remains in decent condition and serves its purpose well. One of the highlights of our stay is the breakfast, which is surprisingly good by British standards.
Guest User
Twin Room
Stayed in Jul 2025
Traveling with friends
12 review
8.0/10
Very Good
Posted on Aug 13, 2025
The hotel offers a peaceful and relaxing atmosphere, perfect for both leisure and business stays. Rooms are clean, the beds are comfortable, and all standard amenities are provided. Staff are polite and always willing to help. The location is convenient, with easy access to attractions and transportation. The price is reasonable, making it great value for money. Suitable for families, couples, or solo travelers.
xiangmiaa
Standard Room With Double Bed And Sofa Bed
Stayed in Jun 2025
Family
7 review
9.0/10
Great
Posted on Jul 30, 2025
The place is a bit dated, but it was reasonably clean. For two adults and one child, the room became quite cramped once the sofa bed was made up. However, since it was just a one-night stay, these were minor issues. As for breakfast, it was exactly what you'd expect.
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M444119****
Twin Room
Stayed in Apr 2025
Traveling with friends
16 review
7.0/10
Posted on Jun 2, 2025
It's a standard Holiday Inn, nothing special. We booked a room that was supposed to include breakfast, but upon check-in, we were informed it wasn't part of the room rate. This was the only Holiday Inn we stayed at on our entire trip that didn't include breakfast. It's a common industry standard for breakfast to be included with the room rate!
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Along90
Twin Room
Stayed in Mar 2025
Traveling with friends
9 review
10/10
Outstanding
Posted on Jun 7, 2025
The hotel is really nice and good! The reception is really helpful and clear in giving instructions. The breakfast is great too. Near with the city itself! Will definitely come back again!
mhidajat
Double Room with Sofa Bed
Stayed in Aug 2024
Family
5 review
8.5/10
Very Good
Posted on Sep 23, 2024
Very recommended hotel for family traveler. A bit far from the city, but convenient if you’re using private car. Breakfast was good. All the staff were very nice and helpful. Feels like home. Definitely will stay here again if we’re coming to York.
Woolly Wanderer
Double Room
Stayed in Jan 2025
Couple
2 review
8.5/10
Very Good
Posted on Feb 3, 2025
We got a great rate for our room of just under £50. This included breakfast (cooked and continental) for both of us. Staff were really friendly and helpful.
The only thing that let this trip down was our bathroom. The grout on the floor tiles by the toilet was grim. Also we found a child’s sock under the bed which doesn’t say much for the cleaning routine.
Would stay there again as appreciate this could be easily rectified with a deep clean.
Max travels UK
Standard Room
Stayed in Dec 2024
Solo traveler
1 review
9.5/10
Amazing
Posted on Feb 3, 2025
The staff very welcoming and helpful and the breakfast was top notch especially had decent sleep, would definitely recommend anyone to stay at the Holiday Inn especially I went to watch York City FC play and literally 3 minute drive away to the stadium with lots of popular shops
JuiciB
Double Room with Sofa Bed
Stayed in Dec 2024
Family
3 review
9.0/10
Great
Posted on Jan 16, 2025
Very pleasant staff on check in.
Parking free and could spill into Toby Carvery car park next door with no fear of being stung for parking charges.
Room had everything we needed and was accessible - hairdryer attached to mirror.
Places to hang towels on walls. Plenty of hanging space. Spacious shower and Dove toiletries.
Comfy beds.
Excellent breakfast.
Staff were brilliant. Dealt with spillages efficiently and with a smile and tables were cleared promptly.
Only negative was decor was perhaps a little tired.
Perhaps a key card entry to access bedrooms although reception was 24 hour.
Would recommend 👍
Guest User
Accessible Double Room
Stayed in Nov 2024
Business traveler
13 review
10/10
Outstanding
Posted on Dec 27, 2024
It was my second times staying at HIE in york, every thing was good as always, breakfast should have eggs though, as Not everyone can eat sausages and bacon.
SN.Tan
Double Room
Stayed in Sep 2024
Family
21 review
10/10
Outstanding
Posted on Oct 7, 2024
Good location and nice hotel with complete amenities plus breakfast provided ! Highly recommended!
Guest User
Double Room with Sofa Bed
Stayed in Feb 2024
Family
6 review
9.5/10
Amazing
Posted on Mar 24, 2024
The hotel is old and the room is a bit small for 4 persons. But free parking and breakfast with the price is very good.
Guest User
Double Room with Sofa Bed
Stayed in Jan 2025
Family
7 review
10/10
Outstanding
Posted on Feb 18, 2025
Nice place with helpful staff. Thanks so much. l
Guest User
Twin Room
Stayed in Nov 2024
Family
24 review
7.0/10
Posted on Jan 16, 2025
No lift. Have to carry large luggage one floor up ourselves.
Anonymous User
Standard Room
Stayed in May 2024
Family
4 review
6.0/10
Posted on Jun 15, 2024
Very basic for a night. No bar fridge, no bottled water, breakfast was poor, staff were not welcoming.