Zhangjiajie Tianyuan Hotel (Tianmenshan Branch)

Zhangjiajie Tianyuan Hotel (Tianmenshan Branch) Reviews

Zhangjiajie Tianyuan Hotel (Tianmenshan Branch)

Guanliping Office Guanliping Residents' Committee 11 Group Lijiayuan, Yongding District, Zhangjiajie, Hunan, ChinaView Hotel Details
Zhangjiajie Tianyuan Hotel (Tianmenshan Branch)
Zhangjiajie Tianyuan Hotel (Tianmenshan Branch)Zhangjiajie Tianyuan Hotel (Tianmenshan Branch)Zhangjiajie Tianyuan Hotel (Tianmenshan Branch)
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Guest Reviews of Zhangjiajie Tianyuan Hotel (Tianmenshan Branch)

8.6/10
474 review
Verified reviews
Location8.7
Amenities8.0
Service8.9
Cleanliness8.6
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All reviews(474)
Positive reviews(443)
Reviews with photos/video(138)
Convenient location(93)
Great value for money(56)
Friendly staff(26)
Classy environment(22)
Close to scenic area(21)
Easy to get around(15)
Beds were average(10)
Perfect for business trips(9)
Negative reviews(31)
Guest User
Selected 2-bed Room
Stayed in Jul 2025
Solo traveler
6 review
7.5/10
Posted on Aug 16, 2025
Smelled like cigarettes, was humid and the toilet was emitting some unpleasant smell after you flush. The towels were stained and the bed had a some crumbs on it. Mattress was hard. It wasn’t very pleasant to sleep there. The window was facing a wall. The conditions of the room justify its good location and low price.
Response from Property: 非常感謝您的好評與信任，天源賓館會用最熱情的服務，最親民的價格，迎接每一位遠道而來的朋友
Matisse
Special Single Room
Stayed in May 2025
Solo traveler
10 review
10/10
Outstanding
Posted on Jul 1, 2025
Nothing to complain about, for such a cheap price, it was perfect. + Near the Railway station and the cable way
Response from Property: Thank you very much for your good comments on our hotel. Come and travel happily. Go back happily. Customer satisfaction is the greatest encouragement to us. I look forward to seeing you again in Zhangjiajie next time.
Anton Gabriela
Selected 2-bed Room
Stayed in Jul 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Sep 14, 2025
Veey good raport price/ quality ! Clean and quiet. Good reception.
Response from Property: 非常感謝您對我們酒店的好評，出行遊玩高高興興來.開開心心回去.客人滿意就是對我們最大的鼓勵.期待您下次再來張家界
Eugen D
Family-friendly 2-bed Room
Stayed in Mar 2025
Couple
11 review
10/10
Outstanding
Posted on Apr 29, 2025
Very well placed hotel in the center of Zhangjiajie. Close to cable car to Tianmen mountain. Restaurants and shops all around. Kind guy at reception.
6/18
Response from Property: Thank you very much for your praise and trust. Tianyuan Hotel will welcome every friend from afar with the warmest service and the most affordable price.
Guest User
Special Single Room
Stayed in Apr 2025
Solo traveler
1 review
9.0/10
Great
Posted on May 25, 2025
Good place to stay! Just a little bit rusty, especially in the shared parts, like the stairs. The desk employee is really kind and it has great location! Really near the bus station to go to the National Forest Park.
Response from Property: 非常感謝您對我們酒店的好評，出行遊玩高高興興來.開開心心回去.客人滿意就是對我們最大的鼓勵.期待您下次再來張家界
nz traveler
Family-friendly 2-bed Room
Stayed in Jun 2025
Family
9 review
10/10
Outstanding
Posted on Jul 17, 2025
Excellent customer service. Easy transition via WhatsApp.
Response from Property: 非常感謝您對我們酒店的好評，出行遊玩高高興興來.開開心心回去.客人滿意就是對我們最大的鼓勵.期待您下次再來張家界
Patr1k
Special Single Room
Stayed in Mar 2025
Solo traveler
17 review
9.0/10
Great
Posted on May 1, 2025
Came back to stay here again in the special single room. It’s basic with shared bathroom but has everything one needs while travelling. I’d stay here again anytime
Response from Property: Thank you very much for your good comments on our hotel. Come and have fun. Go back happily. Customer satisfaction is the greatest encouragement to us. We look forward to seeing you again in Zhangjiajie next time.
Guest User
Deluxe Queen Room
Stayed in Feb 2025
Solo traveler
8 review
10/10
Outstanding
Posted on Mar 25, 2025
Small but clean room, got everything you needy perfect location and very friendly and helpful staff. He could help me with every question I had. Thanks again.
Response from Property: Thank you for your evaluation and praise. We will work harder to serve every customer. We also look forward to your next visit and give you a more perfect stay experience.
Anonymous User
Deluxe Queen Room
Stayed in Feb 2025
Solo traveler
16 review
9.0/10
Great
Posted on Apr 1, 2025
I can recommend this hotel for a shorter stay, I wouldn't want to be here for a whole holiday.
Response from Property: Thank you very much for your good comments on our hotel. Come and travel happily. Go back happily. Customer satisfaction is the greatest encouragement to us. I look forward to seeing you again in Zhangjiajie next time.
AKIHIRO
Special Single Room
Stayed in Jul 2025
Solo traveler
46 review
10/10
Outstanding
Posted on Aug 10, 2025
Great
Response from Property: 感謝您的評價與好評.我們會更加努力服務好每一位顧客.也期待您下次到來.給您更完美的入住體驗
Guest User
Family-friendly 2-bed Room
Stayed in Jul 2025
Family
7 review
5.5/10
Posted on Aug 13, 2025
The hotel is in a good location with a good price, but all the service can be improved so much: there is space in the room but not amenities for customer
Response from Property: 非常抱歉沒有給你完美的入住體驗..現已全部更新.歡迎下次光臨
瓦尼拉
Family-friendly 2-bed Room
Stayed in Dec 2024
Traveling with friends
1 review
9.5/10
Amazing
Posted on Jan 26, 2025
We booked a family room for 5 people. Hotel owner was so helpful in booking cheapest tickets, taxis to the famous locations of Zhangjiajie. They provided us with hot water, hair dryer, kettle, phone charger, mosquito repellent, tissues and unlimited shampoo and teeth cleaners. It's not an over the top hotel but the location is great surrounded by so many food options specially Halaal food. Really recommended to those who wanna save money that's too with almost all the amenities.
Response from Property: Thank you very much for your praise and trust. Tianyuan Hotel will welcome every friend from afar with the warmest service and the most affordable price.
Guest User
Selected 2-bed Room
Stayed in Jun 2025
Traveling with friends
17 review
9.0/10
Great
Posted on Jul 23, 2025
Keep in mind that the cheapest room has a squatting toilet. Other than that the place is pleasant with strong ac and hard beds. No elevator so keep that in mind. It’s super close to the Tianmen cable car. So super convenient location. And super affordable too
Response from Property: 感謝您的評價與好評.我們會更加努力服務好每一位顧客.也期待您下次到來.給您更完美的入住體驗
Younasm
Selected 2-bed Room
Stayed in Apr 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on May 5, 2025
Friendly staff recommended
Response from Property: 非常感謝您對我們酒店的好評，出行遊玩高高興興來.開開心心回去.客人滿意就是對我們最大的鼓勵.期待您下次再來張家界
Moonosaur
Special Single Room
Stayed in Nov 2024
Solo traveler
10 review
9.5/10
Amazing
Posted on Dec 23, 2024
The location is perfect for both Tianmenshan and central bus station. However, as the hotel is a bid wear out it feels a bit sketchy plus the fact that I booked for low season there are barely anyone around. However, overall cleanliness and service is great. Will recommend to travelers who are fine with a bit of an older model and a teeny bit of sketchiness.
Response from Property: Thank you for your review and praise. We will work harder to serve every customer. We also look forward to your next visit and give you a more perfect stay experience.