Zhangzhou Jinyao Hotel Reviews

Response from Property: Dear guests, we are very sorry that we did not bring you a good experience. We are a budget hotel. Some rooms are indeed together with residents. The environment and sanitation are cleaned by special people every day. The rooms are clean and hygienic. The housekeeping supervisor checks the rooms every day and the store manager conducts spot checks. There are also many snacks and local food in Zhangzhou around us. Many guests are full of praise for our recommendations. You can also refer to the comments on our platform. Thank you for your evaluation.

Response from Property: 您的好評是對我們最大的肯定，我不奢求一日三餐四季，衹希望您往後都如今日般開心~

Response from Property: Dear guest, we feel deeply sorry for your feedback. We are very sorry that we cannot give you the room you wanted this time. You communicated with our front desk at that time, and we also explained the situation to you. There are many types of room types in a hotel, and not all rooms have carpets. The front desk saw that you had 5 guests staying in the room, so they specially arranged this room for you. It has a larger space, and 1 with a balcony is more comfortable. As you can see, the room with carpet is relatively small, and your children have no room to move around. Moreover, you have booked a room with a projection, which has complete facilities and equipment. I believe that you will see pictures of various room types when you look at the pictures of other reviews. We are really sorry that the number of pictures that can be uploaded on the platform is limited. We are very sorry for the misunderstanding. Thank you for your feedback and wish you a happy life!

Response from Property: Dear guest, hello! We are deeply sorry to read your negative review. We sincerely apologize for the various unsatisfactory experiences during your stay. We will take your concerns seriously and will immediately strengthen service training to improve service quality. The front desk is staffed 24 hours a day. Please feel free to contact us with any questions and we will promptly resolve them. Any missing items will also be promptly delivered. We also checked the cleaning status for that day. Your room was not cleaned during your extended stay, and no cleaning staff entered your room. Is this a misunderstanding? Or did you review the wrong hotel? We look forward to the opportunity to serve you again and let you see our progress and changes. We wish you a happy stay!

Response from Property: Dear guest, hello! We are deeply sorry to read your negative review. We sincerely apologize for the inconvenience caused by not providing the complimentary upgrade you requested during check-in. We will take your concerns seriously and will immediately strengthen service training, enhance service quality, and improve facilities. We look forward to the opportunity to serve you again and let you witness our progress and changes. We wish you a happy stay!

Response from Property: Dear guest, we are extremely sorry for giving you a bad stay experience. The room you originally booked is next to the road. The hotel is located in the city center and there will inevitably be the sound of traffic. You want something quieter here, so we arranged a room near the community for you, which is relatively quiet. We tried our best to solve the noise problem you reported, but due to inadequate consideration, the newly arranged room is still disturbed. This is our negligence. We are deeply sorry that the poor sound insulation and unreasonable bathroom layout have caused you a lot of trouble. The shower location will also be replanned and adjusted. Thank you for your recognition of our hotel's service attitude. If you have any questions during your stay, please contact our front desk in time. If you are not satisfied, we can change your room depending on the situation to improve your stay experience. I wish you a happy life.

Response from Property: Dear guest: Hello! We are very sorry for bringing you such an unpleasant stay experience. We are deeply sorry for the issues you raised and will make rectifications immediately. First of all, the temperature of the bath water cannot be adjusted. The water heater has different hot and cold directions. You can contact our front desk to help you adjust the temperature. There is someone at the front desk 24 hours a day. I see you have also added our front desk. WeChat, but did not receive your feedback on this issue. Regarding the environment, our front desk downstairs has not been decorated. The cleaning lady cleans the lobby every day. Do you enter and exit from the hotel next door? That led to this misunderstanding. For dry and wet separation, if you contact us at that time, you need a room that is not close to the elevator and does not have a corner. If you need a dry and wet separation room, you can inform the front desk at that time, and we will try our best to meet your needs. The door lock of this room here, our front desk went up to help you deal with it in time. Your door lock is very safe and reliable. You need to hold down the circle button with one hand and pull the safety lock with the other hand. There is a sticker above our door lock. The door lock can be locked by lifting it up, which is very safe. Our room facilities and equipment can be used normally. You are not very familiar with the use of room equipment. The front desk here did not clearly inform you how to use the room equipment. We are deeply sorry for this.

Response from Property: Hello! We are very sorry for the bad stay experience you had. We have read your review carefully. The hotel will take immediate action to rectify the relevant issues, strengthen management, and strive to provide satisfactory service to every guest. If you have any questions during your stay, you can contact the front desk to solve them for you. We sincerely hope that you can choose us again and give us a chance to make up for it. We look forward to your visit next time~

Response from Property: Dear guests, thank you for your praise for us. Your praise is our motivation. We look forward to your next trip.

Response from Property: Dear guest, thank you for your evaluation of us. It is our honor to serve you and we look forward to your next trip.

Response from Property: Wow~ Thank you for taking the time out of your busy schedule to give us a good review. It is our honor to receive your praise. We will do better and better. We look forward to your next visit, and the next time...!

Response from Property: Wow~ Thank you for taking the time out of your busy schedule to give us a good review. It is our honor to receive your praise. We will do better and better. We look forward to your next visit, and the next time...!

Response from Property: Your praise is the greatest affirmation for us. I don't ask for three meals a day and four seasons, I just hope you will be as happy as today in the future~

Response from Property: Your praise is the greatest affirmation for us. I don't ask for three meals a day and four seasons, I just hope you will be as happy as today in the future~