As others have said, no soundproofing. So the conversation at 1am about why the power had gone off, then subsequent drilling to fix the power, and other noises, people in the pods on both sides of me were loud snorers. The power returned at around 2am and all the lights suddenly came on. , waking me up again. The shower was ok, cleaned regularly, but in between times got dirty. I left at 2.30am having had no sleep, but I could stand it.
The staff were efficient and friendly.
The check-in process was very fast, taking only a few minutes, and the receptionist was very friendly. I had complained that the air conditioner in my room wasn’t cold, and the technician quickly came to check and fix it. Overall, I was satisfied with my stay, but the bedsheet had some stains, which made it look less clean.
Where do I begin?
The entrance to the hotel is impressive—gleaming, well-maintained reception areas and spotless toilets, truly reflecting the 4.5-star rating. The reception staff were excellent—friendly, accommodating, and genuinely warm in their service. The facilities themselves were solid, offering a well-equipped gym, engaging fitness classes, a decent-sized pool, and reasonably priced food and drinks. Overall, the amenities were good, and I had no complaints on that front. However, an extra fold-out bed was an added cost (about half the price of the room), though they did offer a discount on it.
Unfortunately, things took a turn when we saw the room. This was nowhere near a 4-star standard—more like a 2-star experience. While it's cheaper compared to places I stay in Australia, it was still twice the price of accommodations nearby, which makes it feel overpriced for what it is. The lady at reception could only offer us two room options, both of which were in poor condition, so we opted for the lesser of two evils. This was a disappointment in terms of service.
The room itself had a number of issues. The hot water barely worked—either scalding hot or ice cold, with no middle ground. The room was dirty, with visible damage such as switches hanging off the walls, poor patch-up jobs, and mold on the ceiling. It was simply unpleasant, as you can see in the photos. This is supposedly one of the best properties in the area, but it felt like they have a monopoly here, given the lack of competition nearby. The air conditioning unit made a horrible noise and had an unpleasant smell. Overall, the room was tired and in desperate need of renovation.
One last thing to note: if you're traveling with children, be cautious when it rains—the tiles at the entrance get incredibly slippery.
Would I recommend this resort? Based on the room quality and the price, unfortunately, I can't recommend it. I won’t be returning in the future.
Good location in Banten, everything are good only the room size a bit too small, even after upgraded, especially toilet.. But so far the service and breakfast are above par.
We stayed here for a staycation.
We stayed here for a family-cation. The hotel room was quite nice, but for a family-cation it is not recommended, because the size of the swimming pool is very small, the relaxation area is also inadequate, more suitable for business or solo travelers who want to enjoy the hotel room.
Check in process took forever, with super longgg queue, have to wait almost 1.5 hours until we can enjoy our room.
Staff are all great from security to bell to reception to room cleaners. Only big issues are pool is indoors and unheated -so water freezing cold-could not use , breakfast was Chaos with not enough staff tables not cleared so nowhere to sit and nobody apparently in charge and stale bread ( Croissants and coffee however were very good).
The room was spacious and i personally liked the washroom bcos of the rain shower. Water pressure was strong. The bed was comfy and kudos for variety of channels on the tv. The breakfast was so good i spent almost 2 hours enjoying the food while chatting with my sister. The main highlight for me was the freshly baked croissant and the traditional indonesian rice (i forgot the name but it has small chunks of meat in the rice). The customer service was also great, everyone was friendly and smiley. Overall i enjoyed my stay at santika ice bsd and would recommend it to other people :)
The location of Fame hotel is strategic as its on the main road. Next to its a hospital which is very modern. Also easily food can be found especially in the night with the night bazaar nearby.
Great hotel
Have clean room all in this hotel really clean.
Room also big, with big balcony
Staff are very nice and helpful, they treat guest in good service.
Definitely will come back to this hotel
The hotel is contemporary and the rooms are furnished modernly not to mention spacious. Very impressed by it. The pool and gym is slightly small though and the breakfast option is good but not amazing. Staff is friendly and accommodating. Best of all, the hotel is just 5 minutes from Aeon Mall which is very convenient.
Great
154 reviews
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9.4/10
Amazing
GGuest UserI recently stayed at DoubleTree by Hilton Jakarta – Bintaro with my family, and overall, we had a good experience in terms of location and dining service. The hotel is conveniently located, and both dinner and breakfast were enjoyable, with a good variety of food and excellent taste. The restaurant team did a great job.
However, there are several service points that need serious improvement, especially considering this is a Hilton brand property.
We arrived at the hotel around 16:30, yet surprisingly, our room was not ready. The receptionist told us to wait for an additional one hour, despite us paying full price and arriving well past the standard check-in time. This was especially inconvenient because my son was not feeling well and needed to rest immediately. After we expressed our dissatisfaction, the front desk suddenly “found” a room that was ready.
Unfortunately, the room did not match our booking preferences. I had specifically booked and paid extra for a high-floor room, but we were assigned a room on a lower floor. When I asked for clarification, the hotel staff mentioned it was an “upgrade.” However, upon checking, the so-called upgraded room was only 4 m² larger and the price difference was merely 8–10 USD compared to the original booking—hardly a meaningful upgrade and not aligned with what we paid for.
Additionally, I had included a dinner package in my reservation, but upon check-in, no one informed us about the dinner details. We had to proactively ask for information, otherwise it would have been overlooked entirely.
I understand the hotel was at full capacity due to the holiday season, but frankly, this cannot be an excuse for such disorganized service. This is DoubleTree by Hilton, not a standard budget hotel. Proper preparation for peak seasons is expected from a global hotel chain, and this experience fell short of that standard.
In conclusion, while I appreciate the dining experience and the hotel’s convenient location, the check-in process and handling of my booking were disappointing. This stay has made me reconsider whether I would return to this hotel in the future.
GGuest UserWhere do I begin?
The entrance to the hotel is impressive—gleaming, well-maintained reception areas and spotless toilets, truly reflecting the 4.5-star rating. The reception staff were excellent—friendly, accommodating, and genuinely warm in their service. The facilities themselves were solid, offering a well-equipped gym, engaging fitness classes, a decent-sized pool, and reasonably priced food and drinks. Overall, the amenities were good, and I had no complaints on that front. However, an extra fold-out bed was an added cost (about half the price of the room), though they did offer a discount on it.
Unfortunately, things took a turn when we saw the room. This was nowhere near a 4-star standard—more like a 2-star experience. While it's cheaper compared to places I stay in Australia, it was still twice the price of accommodations nearby, which makes it feel overpriced for what it is. The lady at reception could only offer us two room options, both of which were in poor condition, so we opted for the lesser of two evils. This was a disappointment in terms of service.
The room itself had a number of issues. The hot water barely worked—either scalding hot or ice cold, with no middle ground. The room was dirty, with visible damage such as switches hanging off the walls, poor patch-up jobs, and mold on the ceiling. It was simply unpleasant, as you can see in the photos. This is supposedly one of the best properties in the area, but it felt like they have a monopoly here, given the lack of competition nearby. The air conditioning unit made a horrible noise and had an unpleasant smell. Overall, the room was tired and in desperate need of renovation.
One last thing to note: if you're traveling with children, be cautious when it rains—the tiles at the entrance get incredibly slippery.
Would I recommend this resort? Based on the room quality and the price, unfortunately, I can't recommend it. I won’t be returning in the future.
MMs travelersGreat hotel
Have clean room all in this hotel really clean.
Room also big, with big balcony
Staff are very nice and helpful, they treat guest in good service.
Definitely will come back to this hotel
NnfatrinGood hotel for the budget friendly
Spacious room for pop hotel
Probably the biggest pop hotel room i have ever been too
Price is also very good
Bfast is okay
IIkearumbaGreat for the price. 15 mins from airport with a free hourly shuttle service. Location a little odd but with a few restaurants/cafe/Indo nearby. Bed clean but squidgy - did what we needed for an airport hotel!
AAnonymous UserThe room was spacious and i personally liked the washroom bcos of the rain shower. Water pressure was strong. The bed was comfy and kudos for variety of channels on the tv. The breakfast was so good i spent almost 2 hours enjoying the food while chatting with my sister. The main highlight for me was the freshly baked croissant and the traditional indonesian rice (i forgot the name but it has small chunks of meat in the rice). The customer service was also great, everyone was friendly and smiley. Overall i enjoyed my stay at santika ice bsd and would recommend it to other people :)
GGuest UserThe room type is pretty good, and the hygiene is acceptable. The only problem is that you need to get the key from the box downstairs. Overall, it is pretty good, and the price-performance ratio is okay. It is relatively convenient to eat, drink and shop, and there is a business district downstairs.
LLydia Chong Siew LooThe room is awesome although it is the smallest room. I have everything I need. Amenities poor due to bad experience at the massage at level 2, made me waited almost 1.5 hours even with prior arrangement with the counter. Receptionist of the hotel helped me to make the booking. Terrible experience. The massage ladies sit there for show only dun know how to massage.
YYounesPros:
Quick check in, very good location inside Terminal 2, nice stuff that helped us with our luggage.
Cons:
Wifi was not available, airport wifi didn't work in the room and even Telekomsel network was very poor inside the room.
CCoffelouv✨ Hotel Review: Neo+ Airport Hotel ✨
⭐⭐⭐⭐ (4/5 stars)
I recently stayed at Neo+ Airport Hotel and was pleasantly surprised by the experience. Located conveniently close to the airport, it’s a great option for travelers who need a comfortable place to rest before or after a flight.
🛏️ Room:
The room was clean, modern, and well-maintained. The bed was comfortable, the air conditioning worked perfectly, and there was good lighting. I appreciated the minimalist design and efficient use of space. The Wi-Fi was reliable and fast, which was a big plus for me.
🍽️ Food:
The breakfast buffet had a decent variety, with both local and Western options. The food was fresh and well-prepared. Room service was also quick and reasonably priced.
🛎️ Service:
Staff were friendly and helpful throughout my stay. Check-in and check-out were smooth and efficient. They also offered a shuttle service to the airport, which made my travel even easier.
🌆 Location:
The hotel is just a short drive from the airport, making it ideal for layovers or early flights. There’s not much to do in the immediate area, but it’s perfect for a quick, restful stop.
🧼 Cleanliness:
The hotel was spotless. Common areas and the room were very clean, which made me feel comfortable and safe during my stay.
👍 Overall:
Neo+ Airport Hotel offers great value for money. It’s not a luxury resort, but for a transit hotel, it delivers exactly what you need: comfort, cleanliness, and convenience.
Would definitely stay again if I need a place near the airport!
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