The Venetian Macao is an incredible, immersive hotel experience. 350 world-class shopping choices line a masterfully reconstructed Grand Canal, bridges spanning each bank, just as they do in Venice. An incredible array of dining options, bring guests the best of global cuisines no matter their appetite.
"I visit Macau for a couple of days every two to three months, and I stay at this hotel two or three times a year. I always request a non-smoking room, but this time, smoke kept wafting out of the bathroom! I'm allergic to smoke, so I really dislike the smell! I hope the hotel investigates and resolves this issue, so it doesn't happen again on my next stay!!!"
The Parisian Macao is an ideal spot for travelers wanting to discover the city. The Parisian Macao offers a pleasant stay in Macau for those traveling for business or leisure. The hotel offers easy access to Macau International Airport, just 3km away. Transportation around the city is also convenient, with Union Hospital Metro Station within walking distance. Guests will find Kids' City, House of Dancing Water and Grand Resort Deck just a short distance from the hotel. This hotel makes a great place to kick back and relax after a long day of sightseeing. Guests of this Macau hotel can make use of the parking facilities. If you demand a high level of service, our guests have indicated that this hotel has excellent standards. For guests traveling with families, this hotel is consistently one of the most popular choices.
"Great environment, excellent service, and very clean. The rooms are spacious, and it offers great value for money. It's conveniently located, very close to The Venetian, and the night views are beautiful. There's also a shopping mall inside the hotel, which is a nice bonus."
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9.8/10
Perfect
HHuanhuanStaying at The Upper House for our wedding anniversary for the third year in a row is the best endorsement, and we'll definitely be back next year. A huge thank you to Mr. Li Kang-le! After realizing I had accidentally picked up someone else's identical luggage at the airport, he continuously comforted me, telling me not to worry and to trust that they would absolutely help me find and exchange it. He also arranged for the concierge to give me real-time updates, and my suitcase was returned very quickly. I'm incredibly grateful. I love The Upper House not only for its excellent location – quiet yet central – but primarily because all the staff are so genuinely kind and truly want to provide exceptional service. This has been my consistent experience over the three years I've stayed here. I hope The Upper House continues to thrive and maintains this level of excellence.
GGuest UserMy girlfriend and I traveled from Hong Kong to celebrate our 2-year anniversary, and our stay at this hotel completely exceeded our expectations! I originally booked via Trip.com, but wanting to arrange a small surprise, I emailed the hotel directly about three days before our arrival.
Ms. Jane Chong handled my request, and she went absolutely above and beyond. Not only did she arrange a beautifully warm and lovely room design for the surprise, but she also proactively shared fantastic local recommendations to help us build a memorable itinerary. Her assistance truly made our trip unforgettable.
Throughout our stay, I was consistently impressed by the hotel’s meticulous attention to detail. For example, finding a glasses cleaning cloth provided in the room is a rare and thoughtful touch that most hotels overlook. The entire staff is exceptionally professional and well-trained; every team member who assisted us always made sure to ask if we had any other needs before finishing their service.
I also want to give a massive shoutout to Trista at the front desk. Since it was our first time staying here, she gave us a wonderfully detailed walkthrough of the room services and amenities. Later, when she was helping us view a higher-tier room setup, she showed remarkable consideration. She arrived and waited silently outside our door 10 minutes early, purposely not knocking until the exact time just to ensure she didn't disturb our rest.
This level of dedication, discretion, and personalized care is world-class. I highly recommend this hotel to anyone looking for a flawless experience, and I deeply hope management formally recognizes both Jane and Trista for their outstanding hospitality!
MMuxi456A legendary hotel. Designed by Zaha Hadid, with an investment of 6.5 billion, utilizing 28,000 tons of steel, and managed by Lawrence Ho, it opened in 2018.
The service is impeccable; guests are escorted to their rooms, and luggage is handled for them. The soundproofing in the rooms is excellent, and the fully smart features were truly ahead of their time 8 years ago. Don't miss the open-air pool on the 50th floor.
Breakfast is served directly to the room. Guests in executive rooms can also have breakfast at the lounge on the 30th floor. It's a semi-buffet style, and the quality is superb.
I do have to complain about the behavior of some mainland Chinese guests. Half of them were wearing slippers in the lounge, speaking loudly, playing audio on their phones without headphones, and generally lacking etiquette. Such 'uncouth' individuals really shouldn't be present in such an establishment.
XXiaobudianerererererThis was the best hotel experience we had during our trip to Hong Kong and Macau. I really care about service, and I went in with high expectations, but St. Regis truly lived up to its reputation as having the best service. The attention to detail in their service was astonishing and kept surprising me. Most of the staff were expatriates, and they were very prompt with pick-ups and drop-offs, and incredibly perceptive. The 6 PM evening ritual was quite grand. My husband and I were at the very back of the line, just hoping to grab a glass of champagne to try, and the front desk staff immediately brought one over to us. They were thoughtful, professional, enthusiastic, and gentle. Fruits and coffee were delivered whenever we wanted. The room was very clean and beautiful, and directly across from a mall where we could eat. If this hotel were in mainland China, I'd definitely want to stay here repeatedly.
WwuweiqiangThis hotel is truly a resort! The only drawback is the lack of a dedicated shuttle, but you can use the Sands Macao's shuttle service. From the airport, take the shuttle to The Parisian Macao, then go downstairs to catch the Sands shuttle. If it's late, you can take a shuttle from The Parisian, The Venetian, or The Londoner to the Taipa Ferry Terminal, as the Sands shuttle there runs until midnight. Once you get off at the Sands, you can walk directly through the long corridor – one way leads to the hotel lobby, and the other goes straight to the resort facilities. The staff are polite and speak fluent Chinese. On the first night, the kids next door were quite noisy. I called the front desk, and they immediately intervened, and it quieted down instantly. The next morning, I wanted to change rooms. The front desk readily agreed, but after checking, they found the noisy guests had already checked out, so I decided not to move. However, the front desk assured me they would help if needed. The next day, I went swimming; the outdoor pool was clean, and there were hot tubs and even a waterslide, which was fun for adults too! I stayed for three days and was very satisfied. I'll definitely come back.
AAnonymous UserI was extremely satisfied with my stay this time around! 😎 This was my third time staying at a Mandarin Oriental hotel, and compared to Singapore and Kuala Lumpur, the service at MO Macau truly goes above and beyond. ❤️ I genuinely felt so well taken care of. 💕
On the first day during check-in, the front desk thoughtfully arranged chocolates, tea, and wet towels for us to relax a bit. They even upgraded us to a deluxe lake and tower view room! ☺️ The view was incredibly open and expansive, offering a close-up look at the Macau Tower. 😎 The Macau Tower at night was absolutely stunning. 👍🏻 What's most remarkable is that I had an unexpected online meeting on my check-out day, and Nicole at the front desk was incredibly accommodating. She arranged a late check-out for me and even provided relevant stationery. Such thoughtfulness truly deserves praise! 👍🏻👍🏻 Nicole was also very patient in helping me resolve an issue with my MO Fans stay history, assisting me in contacting the MO hotels in Singapore and Kuala Lumpur to help me log my previous stays. 🥹 For someone like me who loves a bit of ritual and ceremony, this level of attentiveness and patience completely exceeded my expectations. 😌☺️
If this is your first time staying at an MO property or if you're deliberating among the many hotel options in Macau, I highly recommend the Mandarin Oriental Macau. You absolutely will not be disappointed! 👍🏻 Because you will be wonderfully taken care of. ❤️
XXiaowanshanshanI accidentally booked the wrong room type. When checking in, I asked if I could switch to a twin room, but after a thorough search, they said none were available. However, they offered a promotional upgrade to a 100-square-meter suite for less than an additional 300 RMB, which is double the size and includes an extra bed – a fantastic deal! Plus, we were able to check in around 10 AM, which was great. There's a Disney pop-up right downstairs, making shopping and dining incredibly convenient. Overall, I'm very satisfied, with the only minor inconvenience being the lack of a full-length mirror in the room. Everything else was excellent!
MMarielou BaldemorWe are a family of four and stayed in this resort for 1 night. Even though the weather was a bit challenging because of the rainstorms, the resort and the service did not disappoint us. I highly recommend this place for families especially with small kids because of the great scenery and facilities. They also provided us kids amenities, and baby bath tub, a baby crib, and even bottle steriliser which is a big plus points. Although it was raining continuously during our stay, we were still able to enjoy swimming because of the indoor pool. A big thumbs to the front desk staff named Jenny who made sure that everything went smoothly From check in until check out. However, some of the staff in Cafe Panorama were a bit disappointing. during dinner and breakfast, we observed no smiling faces and slow service even though there were only a few guests which gave us the impression of unfriendliness. The food is good though, they also serve Indian cuisine which is a good diversity on their Menu. All in all, a great experience indeed.
AAnonymous UserThe room was great, exceptionally clean and hygienic. The front desk lady was very nice, providing excellent and enthusiastic service. The space was large and very comfortable to sleep in. Plus, it had a window for ventilation, which is great for air quality, as many hotels in Macau don't have windows. Late check-out was also a plus. There's a restaurant downstairs and even a massage place. It was absolutely fantastic! 👍👍👍
GGuest UserThe room service was excellent, incredibly friendly and professional, far exceeding expectations. The 30+ strong delegation from the University of Brazil was extremely satisfied and said they would return here on future visits to Macau and recommend it to others. Every visit to Macau has been a 100% positive experience. Many thanks to the hotel team for their thoughtful and professional service. Especially the power outlets, which can accommodate various needs, are a big plus and very international.