Hotels With Parking in Kanagawa Prefecture, Japan

I could easily have spent another night here just to spend at the hotel! The outdoor bath is wonderful and the location is great for exploring Hatone. There’s a shop inside for souvenirs, free snacks and drinks (at quite specific times of day!) and Japanese-style rooms and clothes. I regret not spending more time soaking, checking out the spa and trying out the matcha set in our room!

The location is superb! The environment is first-rate and it's impeccably clean. It's also very peaceful. You can open the windows for fresh air, and the views are absolutely stunning! The surrounding area is home to R&D centers of world-renowned companies. It's just a 3-minute walk from Shin-Takashima Station (Exit 2); turn right as you come out. Dining options nearby are a bit limited. Complimentary samples are available at the front desk, but they aren't proactively offered, so you need to pick them up yourself. Tea bags are provided, and the coffee is delicious! The night views are lovely!

Dear Hotel Team, I did not want to make these points of criticism public and therefore sent you an email on September 16, 2025. Since I have not received any response by October 1, 2025, I am now publishing my points of criticism. Thank you very much for hosting us from September 14 to 16 2025. Your service is so attentive and friendly - it was consistently perfect. Unfortunately, we experienced many shortcomings that I would like to point out to you. The room, unfortunately, was not clean. The sink siphon is yellow, and the bathtub on the balcony is full of residue from the thermal water. We found hair everywhere: on the floor, the bed, and the couch. I would expect a different hygiene standard in a 5-star hotel. The bed linen seemed old and had frayed edges and loose threads sticking out. It did not feel inviting to sleep in. On the terrace, the hanging chair had a hole that looked like it was caused by a cigarette. The wooden surfaces in the room showed a lot of wear and damage in many areas. Simply touching them up with a suitable marker or paint would already make them look newer and more high-quality. At the buffet, the water glasses were unfortunately very small. In the summer heat, I had to fetch four rounds of two glasses each at dinner to stay sufficiently hydrated. At the first breakfast, I got a cappuccino from the coffee machine. No milk came out, even though a staff member had just refilled it, and the remaining coffee tasted strongly of cleaning agent. The taste lingered in my mouth until the evening. I only took one sip and didn’t want to drink any more. On the first night, I was woken up by irregular beeping in the room. After a long search, I identified the safe as the source. The safe was irregularly entering codes on its own without any input. I tried to open it with my PIN - since our laptops were locked inside - but I couldn’t open it anymore. The error HOLD03 appeared, so I wanted to wait the three minutes for a new PIN entry. In the meantime, the safe entered codes again by itself and reactivated the HOLD03 timer. Luckily, I found a three-minute phase when the safe didn’t make an input on its own, and I was able to open it with my PIN. Out of lack of trust, I didn’t lock the laptops in the safe again. I kindly ask you to have the safe serviced and the defect repaired. Because of this, I unfortunately slept poorly and with the hygiene issues and the problems at the buffet, the overall stay was not enjoyable. A single problem would not make the stay worse, but the accumulation of issues put us off and does not correspond to a 5-star hotel charging ¥80,000 per night for a simple double room. I hope my feedback helps you and wish that you can resolve the problems easily and cost-effectively. Your service is on such a high level, and we truly appreciate that. Best regards

The staff were all incredibly friendly, always greeting us, and even proactively offered to take our empty drink bottles to dispose of for us. Our room was spotlessly clean. During the day, it served as a comfortable living space with a table, and then promptly at 6 PM each evening, the staff would come to lay out the futons. The three of us slept comfortably on the futons laid out on the floor. Haha, it was a fantastic experience! The hotel's location is superb, right opposite Hakone-Yumoto Station and just across the bridge, making it incredibly convenient and a wonderful place to stay. If you turn left from the hotel, you'll find a row of shops and restaurants to explore, though do note they tend to close quite early. The hotel's food was also quite good. Breakfast is a buffet, but the selection remains largely the same each day, so it might get a bit repetitive if you're staying for an extended period. 😄 We also enjoyed some delicious sushi at the hotel one evening.

Luckily this onsen hotel has a Family Mart right next to it. Everything there is clean. Onsen on 6/F is also very clean, loved it very much. The best part was to bring my family to the Yunessun swimming facility right across the road. Free entry if you get tickets from the hotel front desk.

The hotel room we stayed in is so small and there are stains on the carpet. The bathroom also has molds here and there. You can tell it is not well maintained. For the price that I paid I can find a better hotel. Will not return.

I love this hotel! From the moment we were ushered in from the shuttle coming via Odawara stn, the hotel felt very welcoming. Reception was a large open table that is not your typical hotel reception that feel too formal. we were first brought to the lower bar seating area where it’s comfy sofa seating. Check in took awhile as many guests were received from the hotel shuttle bus (25-30 seater). Staff always check in with us on the progress while we waited. Room came with private onsen though I hope it could have been the natural spring water instead of tap. Love the huge room size thats great for little kids to run around, met my standard of cleanliness as well. Breakfast adequate but not a huge spread which I find pricey at 3900 yen. Some bread, fried jap style fish, somen, cold appetisers, veg dips, fruits, around 6-8 hot dishes including omelette and poached eggs. Yet a lot of drink choices fr milk, soy, juices, teas, etc. we had the set dinner 18000 yen and 15000 yen as both of us had diff menus. Was a 3-4 course dinner, nothing out of this world and we didnt want the hassle of walking out to find food. This was one hotel we found many singaporeans (we are one too) as breakfast and dinnertime in resto is when we started noticing the accents. Nearby is a 7-11 nearby around 300m by foot if you feel peckish in middle of the night. Very pleasant stay, like that they provide mpv service to and fro gora station that would be most main boarding point to other attractions, mind that it runs till 6pm so any later you can take the Hakone Tozan bus which brings you to the pizza resto just a short 50m walk from hotel main road.

The hotel's sky pool was advertised as a highlight, but I didn't bring my swimwear so I couldn't use it. I tried to just look around, but the front desk informed me guests could only view it from outside. From what I could tell, it didn't even seem to be an infinity pool. The room itself, however, was great. There's a convenience store on the second floor, and a Blue Bottle Coffee shop conveniently located right next to the lobby on the first floor. Unfortunately, I hadn't done enough research and ended up missing the Yokohama Fireworks Festival, which was a real shame.

Im really happy with my stay at Richmond hotel! Although I only stayed one night, my stay is exceptionally comfortable. Help yourself to the amenities at the hotel lobby and the bed is very comfortable. The room size is just right for 1 person. The location of the hotel is near the train station, extremely convenient ! There’s also grocery shop and 7 eleven right across the street. I also like to mentioned the hotels staff are very helpful, knowledgeable and friendly! Check in is swift and the staff are able to speak Chinese and English language. I didn’t get the staff name as I was in a rush but I really appreciate them making my stay so comfortable :)

Our stay was absolutely wonderful! We'll definitely choose this hotel again when we bring our children next time. While it's not the cheapest option, you'd be hard-pressed to find a room this spacious for the same price in Tokyo! It's just about a ten-minute walk from Kamakura Station, and conveniently located right across the street from Komachi Dori. The toilet and shower are separate, and they thoughtfully provided sleep masks and bath amenities. The sofa area was also very spacious. The bed was incredibly comfortable, ensuring a great night's sleep! The entire hotel features a minimalist Japanese design, and you're greeted by a pleasant aroma the moment you step in. On the ground floor, there's a Muji store and a restaurant, which is incredibly convenient! Plus, they offer free coffee, perfect for starting your day energized!