A fresh and charming hostel, mostly frequented by young foreigners. The small rooms only have a bed and a bathroom, but the green view outside the window is very soothing. Outside the shared bathrooms, there's complimentary milk and popsicles. In the afternoon, the library offers a variety of snacks and drinks. The guests are all quiet and well-mannered; everyone sits by the window, enjoying drinks, relaxing, and using the internet without disturbing each other. It's truly great value for money and very 'introvert-friendly'.
The hotel was beautiful, and my dad and I were very happy with our stay. The room was extremely clean. We tried the hot springs on the hotel's top floor and also at the shopping mall across the street, and the ones at the mall were definitely better. We booked the 'one night, two meals' package, and overall it was excellent value for money. Regarding transportation, I didn't research it thoroughly beforehand, but it turns out you can take a bus directly from Odawara, Hakone-Yumoto, and Gora stations, and it's free if you use the Hakone Free Pass. When we arrived, a Chinese ticket agent told us the Odawara bus was very crowded and suggested we take the H line from Hakone-Yumoto. There's also a bus that goes directly to the hotel from the Hakone Open-Air Museum. The hotel's own shuttle bus has a fixed schedule (see image below), and the pickup spot at Gora Station can be a bit tricky to find.
The room was absolutely tiny, maybe only 3 square meters. There wasn't even enough space to properly open my luggage. This has to be the smallest hotel room I've ever stayed in – I was truly taken aback by how incredibly compact it was. To make matters worse, it was located in the basement, which made it feel stuffy and humid. While the air conditioning offered a bit of relief, it certainly didn't make the room comfortable.
The hotel is quite large, but you can't cook. The balcony is angled, and it's an old hotel with a nostalgic feel. Breakfast is a bit expensive at 200 RMB, with limited variety, but the taste is good and very filling. There's a shuttle bus for 1000 JPY per person, which you can arrange at the front desk or ask the staff at the airport customer service center to help you buy tickets for. It seems the route will change soon, and the price will also increase. Information flow between staff members isn't always smooth, so inquiries might not always be accurate; you need to verify. You can simply scan a QR code on your phone to order. It's very convenient for airport transfers, and they help with luggage. However, you need to give the driver your ticket when boarding. The hotel's second floor has direct access to Queen's Square, which is very convenient. They provide toothpaste, toothbrushes, and brushes, so you don't need to bring your own. There's a bathtub with a view, but you need to explore these amenities yourself as Japanese service isn't proactively helpful. Also, efficiency in Japan can be a bit slow, and they're very particular, so there's no need to arrive too early; they'll make you wait even if you do!
First off, the room was incredibly clean! Housekeeping did a thorough job every day. The front desk staff were warm and patient, and the facilities were very new and well-maintained.
Secondly, the hotel's location is excellent! It's just a few minutes' walk from Yamashita Park and Chinatown, and the Hikawa Maru is also nearby. Yokohama Station and the Red Brick Warehouse are also very close.
Shopping nearby is super convenient! There's a 7-Eleven and a Lawson right downstairs. If you walk towards Chinatown a bit, there's a supermarket. It's also close to Yokohama Station's commercial center, making shopping very easy.
The room was spacious enough for two 24-inch suitcases to open comfortably. On clear mornings, you could even see Mount Fuji from the window, which was a nice bonus! It's super convenient for exploring the surrounding areas from Yokohama – easy access to Tokyo, Haneda Airport, Hakone, and Kamakura. Perfect for an extended stay if you're doing day trips. There's a supermarket downstairs that's open until 11 PM with great prices; a box of Haagen-Dazs was only ten yuan, so I ended up eating it every night! The only minor inconvenience was getting water in the room; you had to go to the hallway to refill, which I guess might be due to Kanagawa's environmental policies, as Tokyo doesn't seem to have this setup.
The location is a bit remote. If you take the tram, you need to walk quite far. It is close to the bus station. There is a small safe at the head of the bed. The bed is a wooden capsule with a wood smell. The public area is good. There is a self-service kitchen with complete tableware and many small appliances. You can make your own coffee, tea and other beverages. There is a public large refrigerator and a small open-air hot spring. The overall cost performance is high
The breakfast was excellent, with a wide variety of international dishes served on different floors! The hotel is also very close to Yokohama Station, making shopping super convenient with all the nearby commercial areas. The cleanliness was top-notch, and the night view was absolutely stunning.
Hotel near Lake Ashi,Hakone25.7% of visitors choose this area
MMad Dog Robbo2025.07.22
The staff was very friendly and the amenities included use of the onsen for one hour was great as it was included within the price. The room was clean peaceful and had a nice Japanese vibe. Unfortunately, the room is not en suite.
I would say the location wasn’t great as you should note it isn’t actually in the main area of Hakone but rather by the lake where you take the boat ride. You also have to walk up a hill to get there.
The room was amazing with a massage chair and an open air bath, however the beds were not comfortable which let it down. Brilliant amenities in the hotel and use of the nearby waterpark (definitely an experience!) and public/private onsen.
The food was disappointing as was often cold when meant to be hot and there was little choice if you didn't like fish!!!
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GGuest UserI spent a wonderful night here during New Year's Eve. The waiter barely understands people and foreign languages, but he is friendly and good at communication. I booked a public bathroom first, but then I changed it to a private bath when there was room. My satisfaction improved a lot! The hotel is very close to Hakoyō-Yumoto Station, and the taxi cost was less than 1,000 yen. Later, we couldn't get a taxi and it was very comfortable for us to walk to the station for 15 minutes with our children🏳️🌈
GGuest UserThe room was amazing with a massage chair and an open air bath, however the beds were not comfortable which let it down. Brilliant amenities in the hotel and use of the nearby waterpark (definitely an experience!) and public/private onsen.
The food was disappointing as was often cold when meant to be hot and there was little choice if you didn't like fish!!!
AAnonymous UserWe booked a hot spring hotel on short notice and were very satisfied with it. We arrived early and could not check in until after 3:30 pm, but fortunately we could leave our luggage at the hotel. The staff helped us make the bed when we were having dinner in the evening. There was a rich variety of dinner, but we didn’t really like the side dishes. It would have been better if the side dishes were replaced with sashimi. We even had a surprise dessert after the meal, which made us very happy. The breakfast the next day was also very filling and delicious. The experience is very good and recommended for staying.
GGuest UserThe hotel is very new and the check in process is seamless.patking is right on the spot and the location is soon good - literally 100 meters from the parite shop port. Room and and facilities are great and the kids really loved the indoor ones.unfortunately we didn't get to enjoy the foot bath outdoor but the overall experience is the best of this Tokyo trip. The free minibar is a clear value add.
MM1424****Cleanliness: I wish there was a trash can in the bathroom.
Environment: Overall very clean, similar style to Atour and Ji Hotel, and the view is decent.
Service: Quite good, they greet you when you come in and out.
Location is great, in an office building, but it was really hard to find the first time. I couldn't find the entrance from Tokyu below, and had to ask around a lot. However, it was super convenient afterward. There are also a few Chinese restaurants downstairs, and you can hear a lot of people speaking Chinese working in the building. It's more suitable for sleeping than a vacation feel (compared to Tokyu). The sofa in the room is quite comfortable, and the bed's firmness is good too.
GGuest UserOverall an ok stay. A bit hard to find, very limited English spoken by the staff which led to some confusion (even for the representatives who were assigned to us by English speakers). Felt quite formal and not that warm
Room was more or less as expected, and the dinner and breakfast meals were quite elaborate. Felt that breakfast was actually the stronger meal of the two, so wasn’t necessarily worth it to pay extra for dinner. I’d likely skip doing dinner in the future. The room attendant who helped us was very kind and attentive, although we had a bit of language barrier given we don’t speak Japanese.
The big disappointment was even though the ryokan is advertised as allowing guests to book one of the larger hot springs on the property for private use for 45 minutes, we weren’t able to do this. We arrived within the designated check in time and were told that it was all booked up for the day. There was no way to book in advance and we were only staying for one night, and they didn’t try to accommodate allowing us to book at all for the next day before checkout. This really hampered the experience overall - we weren’t that interested in using the gender segregated facility (was traveling with my partner who is the opposite gender) as we wouldn’t be able to spend time together, and the tub in our room was quite small.
They should amend this policy to allow all guests to book a private hot spring time or not advertise it as part of the room! Feels like we got cheated out of the service and we weren’t offered anything else as an alternative. I would have booked another ryokan had I known this were the case - there are many others in Hakone which are much better value and have nicer / newer private facilities for around the same price. I wouldn’t recommend Yama no Chaya given this was a big part of what we thought would make it a good experience
AAnonymous UserA very beautiful ryokan, old but very well maintained. The decor is so beautiful. From the moment you check in, you will be in good hands of the ryokan, well served with friendliness. Keiseki meals (dinner and breakfast) are served in the room. Food is delicious! And love the private outdoor onsen!! U get to book for 30 minutes per day for the stay. Well worth the price.
MM297920****The location is quite good, about a 15-minute walk from Yokohama Station. It's closer to Shin-Takashima Station on the Minatomirai Line, but navigation always recommends walking to Yokohama Station. Yokohama has many bakeries and brunch options, so I didn't try the hotel's buffet breakfast, which I think was 2750 yen per person. Overall, it's pretty good value for money. The room I booked was at the end of the hallway, a street-view room, and quite spacious. There's no minibar, and even the fridge wasn't turned on. There are no overhead lights in the room, and the walls are all black, making it quite dim.
JJinRongThe hotel's location is excellent!👍 Coming from Tokyo, we took the Odakyu Line OH01 (starting station) from Shinjuku West Exit to Odawara Station OH47. From there, we just walked across the platform to transfer to the Hakone Tozan Railway to Hakone-Yumoto Station OH51. After exiting the station, we crossed the pedestrian bridge, took the elevator down to the river, and walked across the red bridge, and there was the hotel. The path is very flat, perfect for those traveling with luggage. Since we only booked our Hakone stay two days in advance, there were no connecting rooms available. We stayed in a standard room the first night and then moved to a Japanese-style room the second day, which had a great view. The hotel breakfast included natto, and the rest was pretty standard. If you go early, it's less crowded, but after 8 AM, you'll likely have to queue for a table. You can also take a public bus from the hotel to Togendai or Gotemba, but buses are less frequent after 9:30 AM, so it's advisable to leave early. All in all, while the hotel was a bit pricey, its convenient location and multiple transportation options made it worthwhile.
MM253742****I booked a lake-view room, but at first, the front desk gave me a garden-view room with only a tiny glimpse of the lake on the left. After some discussion, they finally switched my room. Later, after my bath, I noticed that several rooms with better views were just getting occupied, so it really shows you have to advocate for yourself. After the room change, the scenery was fantastic, directly facing Mount Fuji, absolutely stunning. The breakfast selection was also rich. The only downside is that transportation is a bit inconvenient; there aren't many shuttle buses, and public transport services are limited.
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