Website clearly states ”No Pets” , upon checkin we see several people walking their dogs on the grounds. So much for that policy.
I have allergies to dogs and can only hope that a dog was not previously in the unit we rented.
Overall clean, but the black mold around the shower head and around the top of the shower in unit 848 was a bit concerning.
Was quite surprised when getting hit with a $27.92 charge for ”Resort Fees” otherwise known as ”Junk Fees” upon check-out.
Was not informed of any additional fees upon check-in.
Office manager was unmoving on this.
This has been reported to the Massachusetts Attorney General.
The room was elegant, tastefully decorated, spacious, and well-equipped. The cleanliness was excellent, and the hardware exceeded expectations. However, one lady at the front desk had a very poor attitude; she seemed to look down on people, almost to the point of discrimination.
Breakfast was good, but not able to take back to your room. Additional deposit needed upon arrival not refunded until 14 days later. Would've stayed elsewhere if had known
With a stay at The Black Swan Lee - Lenox, an Ascend Collection Hotel in Lee, you'll be on the waterfront, within a 10-minute drive of Tanglewood Music Center and Berkshire Mountain Country Store. This hotel is 1.2 mi (2 km) from Animagic Museum of Animation and 1.3 mi (2.1 km) from Lee Library.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and gift shops/newsstands. Additional features at this hotel include a picnic area, a banquet hall, and a vending machine.
Enjoy a satisfying meal at Mint, Indian Lakeside Din serving guests of The Black Swan Lee - Lenox, an Ascend Collection Hotel. A complimentary continental breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.
Make yourself at home in one of the 52 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
While location is not as central , the room size is good . You gain some , you lose some . So this is good for customers who drive or you can uber easily. The accomm in Central Area is just too expensive and the room is usually small. So Sheraton is value money . Good room size for the amount.
The Hampton Inn & Suites Berkshires Lenox Massachusetts is located just south of Pittsfield, Massachusetts and minutes away from Historic Downtown Lenox, Massachusetts and Tanglewood, summer home of the Boston Symphony Orchestra.
Guests will enjoy this prime destination for culture and historic sites: Edith Wharton's The Mount, Naumkeag and Ventfort Hall: recreation: Catamount and Jiminy Peak: art: Norman Rockwell Museum: theatre: The Colonial Theatre, Barrington Stage Company and Shakespeare & Company: world class museums: The Clark, Mass MOCA: dance: Jacob's Pillow and Mahaiwe: and music venues: Tanglewood: just to name a few!
The Hampton Inn & Suites Berkshires-Lenox features 79 rooms and suites located in the heart of the culturally rich Berkshire Mountains. Guests will enjoy a welcoming atmosphere as they walk into lobby/seating area with fireplace and large screen television. Whether traveling for business or leisure, you'll find exactly what you need at the Hampton Inn & Suites, Lenox. Along with earning Hilton Honors Points and Miles - you'll enjoy a complimentary On the House hot breakfast daily, exercise room, indoor swimming pool, business center, on-site laundry facilities, complimentary stay for children under 18 accompanied by parents and a meeting facility.
Start your day with a complimentary USA Today Monday through Friday and the 100% Hampton Guarantee. Enjoy a relaxing cup of coffee or tea offered 24 hours a day and a fresh cookie at check-in. We love having you here at the Hampton Inn & Suites Berkshires Lenox Massachusetts!
Located in West Yarmouth, Cape Sands Inn is near the bay, within a 5-minute drive of John F. Kennedy Hyannis Museum and Hyannis Harbor. This family-friendly motel is 1.5 mi (2.4 km) from Cape Cod Inflatable Park and 1.8 mi (2.8 km) from St. Francis Xavier Church.
Be sure to enjoy recreational amenities, including an indoor pool, a hot tub, and a sauna. Additional amenities at this motel include complimentary wireless internet access, an arcade/game room, and a picnic area.
Featured amenities include a business center and a vending machine. Free self parking is available onsite.
Make yourself at home in one of the 67 air-conditioned rooms featuring flat-screen televisions. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones with free local calls, and housekeeping is provided daily.
Choosing this home, the price is OK, not too far from the city center, the room is a bit old, fairly clean and tidy. There is also an antique piano in the hall that can be played. The breakfast is worth mentioning, the stock is sufficient, and there is a machine for self-baked waffles and pancakes. The children like to roast and like it, eating a lot of cakes. It’s just a shop selling cars nearby, but there is a stop shop and a KFC. The next day I found out that I went to a nearby Chinese buffet. It’s very good!
It was a very nice hotel. The staff are all kind and helpful. The location is just right. The room is at a satisfactory level.
Very Good
97 reviews
8.2/10
Price from
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8.2/10
Very Good
AAnonymous UserIn Southborough, very close to the company, nice and quiet environment
The front desk service was very good. I arrived quite late at night and was given freshly baked cookies, which was very considerate
The room was quite large, the two large beds were very comfortable, the bathroom facilities were also good, and the cloakroom was very convenient
You can watch Netflix and other movies on the TV for a fee, and there is also cable TV
The only drawback is that the coffee machine is very dirty, with dust inside and outside, and needs to be washed before use. The disposable cups and cup lids provided are also covered with dust
I don’t know if this room has not been occupied for a long time
Please check the hygiene of the room before checking in
AABCD1234-8This is a great hotel, located right across the river from MIT. It's directly connected to the train station, subway, and a shopping center via skywalks and underground passages. The excellent facilities and convenient transportation make it perfect for all kinds of needs when visiting Boston, whether you're traveling for business, relaxing in libraries, visiting famous universities, enjoying seafood at the market, or strolling along the Freedom Trail.
HHeliyoulilingIt's just an ordinary business hotel, just stay for a while, it's very quiet, but the room facilities are a bit old, but the bedding and everything are clean, overall it's good, nothing to complain about
ZZILIThis Indigo should have just been renovated last year, and Apple's own map shows Holiday Choice. I have stayed a lot at Intercontinental / Crown / Holiday / Smart Choice. This is my first time staying at Indigo. Some places around are under maintenance and a little messy, but there are many restaurants and supermarkets. Get a staple drink for breakfast, a small portion and a bad attitude.
There is no garden around this hotel. Why is it called Garden? Because next to TD Garden, which is also the home field of basketball and ice hockey teams, concerts are also held, the price changes a lot, there are often no rooms when there are activities, and it is noisy after leaving at night. It is also next to the North Railway Station and the subway station, but to go to New York from South Station. There is a parking lot and valet parking at the entrance of the hotel.
Unfortunately, when I checked in, it was 5 ° C outside, and I changed to the fourth room to heat up. When your room has a small air conditioner as shown in Figure 4, the large air conditioner is likely to be bad, and the small air conditioner may also be bad, much colder than the hallway. The front desk will let people repair it. (Fake decoration) If it is not repaired, it will help you to change. The attitude is good, but I suspect that they already know which rooms have bad air conditioning. The cleaning staff speaks Spanish, not English at all, and requires software translation.
In short, you don't need to live here if you don't want to watch the game nearby.
GGuest UserExcellent hotel. Recently renovated and has a very modern feel to the lobby. Also connected to Prudential center and tons of food options within 1-2 min walking distance as a result. Room is very clean and comfortable
YYixinerxing7284Location: The hotel is centrally located, within walking distance of downtown attractions like the Freedom Trail, Tea Party Museum, Quincy Market, City Hall, and Boston Common. Harvard is accessible by subway, and MIT is a walk away on the return trip. Both Boston South Station and North Station (which has a large Star Pharmacy supermarket) and the airport shuttle drop-off point are within walking distance. Chinatown and Macy's are a 5-minute walk away.
Cleanliness: Decent.
Value for Money: Alright. A good choice if you prioritize saving time and feeling safe.
Room Size: The twin room was a suitable size.
Soundproofing: Decent.
Room Amenities: The beds are high and the mattresses are quite soft. The bathroom has a bathtub (low and small), the showerhead is a bit low, and the water pressure is average. Shampoo, conditioner, and body wash are provided. No slippers, toothpaste, or toothbrushes. The room has a microwave and a mini-fridge. There's a free ice machine and water dispenser in the hallway.
Service: Check-in is at 3 PM, check-out at 12 PM. Early check-in costs an additional $50. Luggage storage is available in advance (free). A $100 per day deposit is required at check-in (held on the bank card, refunded within 2 hours after check-out). Complimentary cookies are given at check-in (very sweet). The hotel lobby bar features a singer in the evening, offering an American bar atmosphere.
Yyuan~erThe location is average and the health is OK. We are working there so choose. If it is a trip, it is more troublesome, because it costs 30 dollars to take a taxi to the city and 30 dollars to Harvard University. There are no slippers and toiletries in the room, and there are no hotels in the United States. It is very strange. Breakfast is mainly cold meals. It is good to use it as a fast hotel. Don't think about it compared with the domestic Hilton.
GGuest UserI got two nights stay at the hotel. My experience was fantastic from check in to check out. I arrived a little before lunch as I was transferring from Westin right next door so I wasn’t sure if I had to wait until 4pm for checkin. The front desk staff took me in pleasantly without a fuzz, very thankful for that especially when I’m on a tight travel plan. The room was very spacious and clean plenty of clean bathroom supplies, shower was awesome with just the right water pressure. The only thing I would suggest is to just leave the complementary bottle water in room (especially during the summer season) as opposed to having to pick up at front desk (which I wasn’t aware until my friend told me who was also staying at the same hotel). However the room does have two bottles of water but they are priced. I did notice that the internet is not free if you are not a Marriott member (not sure if it’s a norm now days but I think Westin was free for hotel guest and both are under the same hotel Group, but it stood out in my experience with the Hotels as I just completed two weeks of travel right before the stay), so at Checkout I asked to ensure my member number is associated with my stay and the gentleman at the front desk kindly confirmed that the internet charge will be removed on final billing. That was a peace of mind for me. Very thankful again. Overall a comfortable stay and will revisit!
GGuest UserAlthough the location is a bit out of the way when visiting Boston, I would still consider staying there again. The bedding was exceptionally comfortable, with a light-weighted and thin comforter that kept me warm throughout the night, making for a very quiet and restful sleep.
The property was very clean, and the shower water ran hot immediately without any waiting.
The afternoon and night shift employee on Sunday was extremely helpful. She patiently answered my questions and assisted me with printing my boarding pass—truly 5-star service. In contrast, the Monday morning and afternoon front desk employee had a noticeably different attitude. When I stopped at the front desk, she did not make eye contact and made me feel unwelcome. Later that day, I got lost near Alewife Station while trying to walk back to the hotel, so I called the front desk for assistance. She repeatedly told me to take the bridge, which appeared to be a highway bridge intended for cars rather than pedestrians. She insisted on this direction and then hung up. In reality, I should have turned left toward the park well before reaching the bridge.
I would rate the Sunday night staff member 5+ stars and the Monday morning employee 2 stars. Overall, averaging the experience, I would give the service a 4-star rating.
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