Room is cozy. All amenities function well. Got hot shower. Superrr near to every viral spots in Penang, max is 11 minutes. Got 7eleven across the street and a small mart at the lobby. Hostess is super nice and room is clean and comfortable for my 3 nights stay.
Downside: lift is SUPER small. Peak hour you have to wait at least 20mins for the lift cause its soo full. Infinity Pool is small.
Excellence service, provide shuttle for morning visit to nearby markets. Walking distance to city, shopping and locals spots.
Provide a cakes surprise for birthday celebration. Love their toiletries. A very comfortable hotel, will be our preferred return hotel.
Wonderful view top infinite pool, skylift parking and excellent polite staffs.
Provide reminder for checkout and call us to check if we are doing good and need any service. Great experience, highly recommended.
Small yet nice windy skybar
View from the apartment was amazing and just need to look through the window and you see the blue sky and ocean. Just that the apartment they gave us has 3 rooms and if you book 2 rooms they will locked up the one of the room. The issue is that when we checked in they just let the 3rd room open and we thought we could used it until the security guard came and knock the door and said he has to lock up one of the rooms.
Environment: The facilities are very new, and the bedding is good too.
Service: The front desk service is excellent, with staff on duty at night, which is convenient for check-in and check-out.
Location: Convenient, with many dining options nearby.
Transportation: It's located in George Town, a bit far from the Old Town on foot (but fine if you like walking). You can take the bus, but you have to wait 😓. Ride-sharing apps like Grab are convenient.
Security: There's security, and the elevator requires a key card, so it's quite safe.
Hygiene: For an apartment hotel, it's exceptionally good. Free daily cleaning is offered, but you need to inform the front desk.
Swimming Pool: Very good, many families with children were playing there.
A Studio apartment vibes, nicely renovated unit. Location is very good and central. Grab is affordable—around RM7–RM20++ to most places for 6 pax, and usually under RM30++ to the airport.
Walking distance to vegetarian food like 8 Morality Vegetarian Restaurant, desserts at Four Beans, and close to 1st Avenue Mall, so getting around is easy.
Unit is on level 29 with a nice Penang view. Morning sun comes in, but curtains are provided. Facilities are simple—a small gym and a swimming pool on level 36 with a good view. Security is good, with access card required everywhere, including your own floor.
Essentials are well provided: Steamer, hair dryer, fridge, and even a wok if you want to cook. Hot and cold water dispenser is available—this is a super plus point. Shampoo and body soap are provided; please bring your own toothbrush and toothpaste. Tv, ceiling fan and aircon is available. 4 charging points available at bedside. Table with 3 chairs for cozy lunch or quick bites. Grabfood very convenient, just collect it at the lobby will do. Check-in is at 3pm and check-out at 11am, which is reasonable. Instructions by MC Home are clear and easy to follow, as they are super responsive. A few small downsides: occasional plumbing smell near the lobby (around Bila Bila Mart, not inside the unit) - management should solve this and also no washing machine cum dryer is available, and the unit is close to the lift so you may hear some noise at night (once or twice — which is fine for us). The apartment is very new (completed mid-2025), so there may be some ongoing renovation works during the day. Still highly recommended! Had a good family staycation!
It was superb during our stay at Gurney Bay Hotel! Thanks to the team for preparing an anniversary cake and decoration for us. A thing to highlight that they have also prepared the baby cot as per requested before our arrival❤️ They also prepare a cute Christmas gift for us.
Location: the hotel is near to those attraction with great food and 3D art museum. Also, there is a nice park just opposite the hotel.
It is really a relaxing trip staying at this hotel and will definitely come back again!
everything is ok.. the breakfast food is delicious while eating you can see the sea.. the view is beautiful.. the location is good.. the beach is close to the hotel.. only the cleanliness is a little lacking in the room.. the bed sheet is dirty but a little.. the worst thing is the smell of the pillow is a bit less pleasant.. hope the hotel can make improvements
We stayed in G Hotel Kelawai for 5 nights. The hotel is between two shopping malls - Gurney Plaza and Gurney Paragon. Excellent location. Another hotel nearby (about 400m) is G Hotel Gurney. Both the hotels' guests are given the option to use each other's facilities and guests are given the flexibility to have their breakfast at either hotel without any advanced notice. By the way, G Hotel Gurney is the older hotel and is directly connected to Gurney Plaza, whereas G Hotel Kelawai is less crowded and quieter, which we liked. The breakfast variety is acceptable for guests who are on a short stay. Out of curiosity, we wanted to try out the breakfast at G Hotel Gurney but were prevented from doing so because of the heavy rain. Upon request, hotel guests can commute between the two by the hotels' buggy. The 25-m swimming pool and gym in Kelawai were hardly used. Clean and well-maintained rooms.
Location : This location is very superb. The seaview was astonishing. Food stalls are everywhere nearby.
Services : Arrived late night to check in. The receptionist is not that helpful and not explaining much. Got some issues with breakfast where my room suddenly not breakfast included while we paid together for it when booking. Try to explain to the Indian F&B manager but at first he refuse to trust me and ask me to go to lobby. Thanks to Mr Vincent he sincerely apologise for the misunderstanding from the system. To the Indian F&B manager, you need to learn to apologise sincerely from Mr Vincent and learn some manners as I heard you talk bad about other customers as well.
Food : Not much choice but the food was good.
Overall, will be coming back in the future and I wish the services will be a lot better. TQ
Very Good
963 reviews
8.7/10
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7.4/10
GGuest UserRepeat booking at Rainbow Paradise Hotel, spacious room and comfy stay. Cleaning n lift issues improved compared with last year.still can see the in house handyman/maintenance guy working during our stay.
GGuest UserWhat truly set JEN Penang Georgetown by Shangri-La apart was the festive atmosphere; they organized a fantastic balloon drop countdown party right in the lobby! It was such a thoughtful way to let guests celebrate in comfort without having to fight the crowds outside. Not every hotel goes to this much effort for their guests.
The location is unbeatable, strategically situated right next to Komtar. This was a massive plus for the New Year countdown, as Komtar held a spectacular fireworks display; being so close, we were able to see the show easily outside the hotel. Even though our room had a back view of Prangin Mall, the vantage point for the frequent fireworks in Georgetown was still welcomed.
A huge shoutout to the staff—the housekeeping team is lightning-fast at fulfilling amenity requests made via the mobile app. To top it off, they graciously granted us a late check-out, which made our departure so much more relaxed. Highly recommended for anyone wanting to be in the heart of Georgetown!
__WeChat325065****Our room faced the TOP building directly, so we had a perfect view of the New Year's Eve fireworks and the sunrise. Since I was traveling with friends, the hotel front desk was very thoughtful and gave us connecting rooms. The hotel is right above a night market, and not far from 7th Street Bazaar, the mural street, and banks, making it very convenient for getting around. We managed to visit all the must-see spots. There's a gym, but the equipment is old, and currently, only the dumbbells are usable.
11886818****Started by being 'influenced' on Xiaohongshu, ended up booking on Ctrip – I'm really incredibly satisfied with my 3-night stay at The Eastern & Oriental Hotel.
1) The Heritage Wing Suite grants access to three restaurants: Palm Court (Heritage Wing), Planters Lounge, and Sarkies, perfectly lining up with three days of breakfast options.
2) Heritage Wing Suite guests can enjoy both the Victory Annexe and Heritage Wing infinity pools.
3) Complimentary afternoon tea is available from 12 PM to 6 PM, followed by a free cocktail hour from 6 PM to 7 PM.
4) The in-room mini-fridge offers 10 free beverages, restocked daily, plus a complimentary bottle of wine.
5) The room is cleaned twice a day, in the morning and afternoon.
My only minor complaint: Upon first entering the room, there was a faint musty smell, but it quickly disappeared.
This hotel has countless photo opportunities – if you wanted to, you could easily find at least 20 different spots. I've never seen a hotel so perfect for photography. Absolutely delighted!
SSkumar1973Trip.com should have highlighted that on the day we checked in there was a fire drill!
We could jot sleep or rest after our long drive to the hotel. Rooms very old and outdated. Bathroom was small, the bidet was on the wrong side of the toilet.
Air-conditioning was not working! Maintenance had to chg the filter but still it was bad.
Room slippers was the worst, rooms carpet was coming off the metal strip almost cut my feet.
Breakfast and the staff was a plus, but overall very noisy the room, thet need to call the pest control, I think rats running in the vents!! Great free parking but you have to take a long drive back to the lobby, a huge turn around from the parking... bad experience overall.
GGuest UserMy family had a great time staying at PARKROYAL Penang Resort. From the moment we arrived, the staff were warm, welcoming, and very attentive, making our stay comfortable and memorable.
The room was spacious, clean, and well-maintained, perfect for a family stay. We especially loved the beautiful sea view and the relaxing atmosphere around the resort. The facilities were excellent, the swimming pool and kids’ areas kept our children happy, while the beachfront setting was a big plus for us adults.
Breakfast was enjoyable with a wide variety of choices, and the dining experience overall was pleasant.
Overall, it was a wonderful family getaway. We truly enjoyed our stay and would definitely recommend PARKROYAL Penang Resort to families looking for a relaxing and enjoyable holiday. ⭐⭐⭐⭐⭐
CCasreneDuring my booking, I requested a room away from the lift for a quieter stay and also asked for birthday decoration. However, upon arrival, there was no birthday decoration, and the room was located very close to the lift.
The room was on a floor with shared facilities, and the room next door was the laundry room. The towels were dirty, and the shower hanger was damaged.
I contacted the staff to raise these issues. They informed me that my requests were not recorded in their system. I requested a room change, but was told that the hotel was fully booked and no room change could be arranged.
The staff were unable to resolve the issues during the peak season and advised guests to avoid staying during the eve or public holidays.
RRongzidaThe room was clean and smoke-free, and both the front desk and housekeeping staff were very polite. The breakfast was delicious; you could have as much nasi lemak as you wanted, and the stir-fried noodles with egg yolk were amazing. They also had a very standard Western breakfast, and I indulged in two big bowls of yogurt! We got an upgrade to a sea-view room, which was beautiful. It's also super convenient to get to attractions using Grab. Highly recommend!
SSherry-XuWe stayed near the airport for one night to catch an early flight. We chose this hotel because it had a kids' pool, which was a nice bonus.
The hotel is conveniently located less than 10 minutes from the airport, making it easy to catch a taxi or pre-book one in the morning. While there aren't many commercial establishments nearby, the hotel's dining options were sufficient.
The room was clean, spacious, and well-equipped with comfortable amenities. However, for some reason (perhaps a special circumstance), the shower water fluctuated between hot and cold, making it very difficult to maintain a stable, comfortable temperature. We also couldn't find a hairdryer.
The kids' pool was definitely a highlight and better than we expected. Our little one had a great time, and we noticed many local families staying there with their children. So, even if you're not rushing for a flight, this hotel would be suitable for a leisurely trip too.
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