FFeichangzongdouHighly recommend! This is the best value for money hotel in Wuxi!
This used to be the Grand Hyatt, rebranded last year.
The overall environment is clean, elegant, and well-maintained. The high-floor views are expansive, and it's located in the heart of the city's central business district, with excellent dining, shopping, and transportation options nearby. The overall experience was superb.
From check-in, the staff were friendly and welcoming. The butler followed up on our needs throughout our stay, proactively asking if we needed assistance – very professional and meticulous, making the experience top-notch. The hotel proactively upgraded the twin room we booked for my parents to a high-floor room on the 62nd floor for free, offering even better views and a more comfortable stay. This thoughtful upgrade was truly heartwarming.
We stayed in the Candy House themed bunk bed room, and my child absolutely loved it the moment we walked in. After visiting several cities on this trip, my child directly rated this as their favorite place overall, saying they loved Wuxi the most. This high praise from a child truly reflects the hotel's dedication.
The only minor drawback was the parking experience: upon arrival, there were very few signs, and almost no hotel-specific signage in the parking lot, making it difficult to find our way. Also, the third basement level had an unpleasant smell, while the second basement level was fine. This was a slight inconvenience.
The hotel's proactive upgrade, the attentive service throughout, the excellent environment, and the comprehensive surrounding amenities, plus the kid-favorite themed room, made this stay a perfect 10.
Whether for a family vacation or a business trip, this is an excellent choice in Wuxi. I will definitely choose to stay here again next time I visit Wuxi!
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