5-Star Hotels in Banten, Indonesia

The only reason anyone would want to stay here is the fact that it's very close to the airport. I stayed at this hotel after nearly 15 years. The property does not seem to have aged very well over the years. While the staff were very attentive, check-in was efficient, airport shuttle driver messaged on WhatsApp that he was waiting to pick me up, breakfast spread and service was good. But on the downside the room stay was far from comfortable. Rooms and furniture look old and dated. The waking passages to the room have flooring in poor condition - broken and uneven in places. The room had a very bad musty smell that did not go away even with the AC on. The AC duct placement is not good - it points straight at the bed so you have cold air blowing straight at you - not comfortable. And lastly the (so called garden view) room that I was allocated was in a really bad location. It had a road running beside it and beyond that one of the airport tarmacs. All night you could hear loud noises of passing trucks or small motorbikes and every hour or so if an aircraft rolled by there was this loud rumble and whine of heavy duty aircraft engines running as the plane slowly made it's way across. If you see the attached picture the circle on the left is the hotel property and the circle on the right shows an aircraft that passes by along one side of the hotel property that can be heard rather loudly in rooms facing that side. And in the middle passes a road with trucks and small motor bikes passing all night. Not a good location at all if your room faces that way with non-insulated thin glass windows. Next time if needed I will venture staying at another airport hotel property not too far away.

I couldn’t fault the service of the hotel staff, they are polite, friendly, helpful and were a delight from the moment I arrived at the hotel. The breakfast selection is impressive covering a wide range of options for all tastes and ethnicities. The room was clean, tidy and safe.

I recently stayed at Hotel Tentrem Jakarta for a business trip, and it was a truly pleasant experience. The hotel offers a perfect balance between comfort and professionalism, making it ideal for business travelers. The rooms were spacious, well-maintained, and thoughtfully designed, providing a relaxing environment after a long day of meetings. The workspace setup was also practical and convenient. Service throughout the stay was excellent—staff were attentive, courteous, and always ready to assist promptly. Check-in and check-out processes were smooth and efficient, which is especially appreciated during a tight business schedule. The hotel’s facilities, including meeting areas and dining options, were well-suited for business needs. The food quality was great, with a good variety of options for both local and international preferences. Overall, I would highly recommend Hotel Tentrem Jakarta for business travel. It provides a comfortable, efficient, and high-quality stay experience that supports a productive trip.

This is a very recomended hotel for leisure and winding down. Supported with service and hospitality exceeding for the price. Looking forward for another chance to stay at Novus Jiva Resort Anyer.

It was a wonderful stay and a perfect start to our honeymoon. The hotel made the experience extra special with a beautiful towel decoration, a congratulatory cake, and lovely mirror decorations in the room. We also needed to print quite a number of documents, and most of the printing was provided complimentary, which was very kind and greatly appreciated. The room amenities were excellent, with good-quality shower gel, conditioner, shampoo, and other essentials provided in generous quantities. The room was cleaned thoroughly, and the housekeeping team did a great job throughout our stay. Overall, we truly enjoyed our stay and had a memorable experience.