5-Star Hotels in Jalisco, Mexico

Hi, 3 Things to improve: -Bigger bottles of water in the room or 2 more bottles. -Faster room service and Bar service. -Better lightning in pool area. Nice facilities an the staff is very kind. Thanks

The room is nice and the location is convenient. There is a shopping district nearby. There are also many good restaurants downstairs. The only downside is that the hot water temperature is not high enough. I can only take a shower in the morning.

It is a great hotel, the rooms are awesome and friendly staff. Great evening entertainment. Roof top gastro bar with pool has fantastic city views and delicious food and drink selection. One note to the management - The rooftop area should have a smoking area since it's open air, asking to go down 26 floors each time you want a smoke is NOT ok when you are enjoying a few cocktails, listening to music, and spending time there.

Although the hotel is old, it is still relatively clean. The exhibition hall is across the street. I have to praise the breakfast here. There are many varieties. Later, I went to hotels in other cities in Mexico. The breakfast was really different from here, especially the vegetable juice. I had to have a cup every day. Later, the vegetable juice I drank in other hotels was really hard to describe, not only in appearance but also in taste. Highly recommended.

Pros: - Good location - Huge rooms - Close to Malecon Cons: - Too crowded - Noisy - Only real option for lunch is their buffet place - Pool is not clean - Time share - Staff could be a little more friendly - Buffet is too busy/crowded We had paid via Trip.com for the room with breakfast buffets included. The check-in staff said the payment has not been done and we still had to pay for the room and buffet separately. After 2 hours of confusion and waiting with a 1 year old, it was finally resolved. The staff did not feel sorry or apologize at all for their mistake.

Great choice, first-time facilities, Arturo's attention to the Lo by Bar, the staff of the Wine & Steak Restaurant and the food made the experience spectacular, the Cheff was personally at the table and I could express him how excellent it was Absolutely everything...!!

Hotel service is general, the location is very good. The difference between club king (7-12 floors) and city views (1-7 floors) is that the floor is a little higher and there is nothing to watch. A Hyatt hotel, knocking me when I was sleeping in the morning, the door said to change the battery of my door? It is very disappointing compared to the domestic Hyatt hotel. The price is very low.

The room is small, the facilities are qualified, and the service is first-class. It is a niche five-star hotel and very comfortable!

The hotel service is warm, the food is fresh, the taste is many, and you can also order a variety of scrambled eggs and omelets. The transportation is also convenient, there is a restaurant downstairs, safe and clean. It’s a bit old, the elevator floor button sometimes collapses.

The Service was incredible. The waiters and all staff were very friendly. The hotel is chill and it was not very busy during my visit. I always found room next to the pool, or in the beach and at the restaurants.