5-Star Hotels in Central Visayas, Philippines

I was very disappointed after seeing breakfast buffet in this hotel! Knowing that it wasn’t cheap hotel and has lots of branches over Philippines, I didn’t expect that the buffet would be considering only Philippino and Chinese taste. Eggs weren’t even cooked well, hash brown smelled with old oil, most of the food contains pork, not much fruit choice ( only two ) , coffee tasted as though coffee machine wasn’t cleaned for ages. I raised a complaint knowing I had food poisoning after 2 consecutive days! All I heard is sorry we can provide you veggies … is it a best offer knowing how much we paid for this hotel! Then at least give people option of not including breakfast to the room price. Concerning room no problem, clean and nice.

Overall, this was a satisfying 5-star resort, with the exception of its location. The staff were incredibly friendly, and the security was excellent, making for a comfortable and safe stay within the resort. There were also various activities offered by the resort, so there was plenty to enjoy without even having to leave. Most notably, the swimming pool is absolutely beautiful. It was even more stunning in person than in photos, and I'd be willing to return just for the pool alone. The only slight disappointment was breakfast. While the bread and fruit were good, the overall food selection was less than expected. I had the pho for three days, and the taste varied each day, which felt inconsistent. Additionally, the location is a bit secluded, so many massage parlors and restaurants don't offer pick-up/drop-off services. Most of the time, I had to rely on taxis, which made getting around a bit inconvenient. However, the resort's facilities and services were so excellent that I highly recommend it to anyone looking for a relaxing, resort-focused vacation. Conversely, for those planning daily excursions for sightseeing or food tours, the location might be somewhat inconvenient. Even if I visit Cebu again, I was so satisfied with this resort that I would book it again just for the swimming pool.

Although I checked in quite late and was unable to experience all of the services, I was still very satisfied with my stay. All of the staff were incredibly considerate, but what impressed me the most was how they always greeted and assisted guests with a genuine smile. They did their best to accommodate every request, so I honestly found it difficult to have anything to complain about. Perhaps because the weather wasn’t ideal, I felt that the hotel’s exterior had a much stronger visual impact than the view from inside the room.

I stayed at bai Hotel Cebu in Mandaue, Cebu. It's a wonderful hotel with an excellent balance of location, facilities, and service, ensuring a very comfortable stay. **Staff & Service** The staff were always smiling, very kind, and full of hospitality, making my stay very pleasant. The service at the Executive Lounge and restaurants was also polite and reassuring. **Room & View** The room was clean with a calm, modern interior. The bed was comfortable, and the large window offered beautiful views of Cebu city and the evening sunset. **Rooftop Pool & Bar** The infinity pool and bar on the top floor offered breathtaking night views, making it the perfect spot to relax and enjoy the night breeze. **Dining & Executive Lounge** The breakfast buffet and lounge food offered a wide variety and high quality. From local traditional sweets (like Puso, mangoes, and chocolate sauce) to Western dishes like pasta, everything was delicious and enjoyable. **Location & Surroundings** Parkmall is right in front of the hotel, so shopping, dining, and currency exchange were never an issue. Access to the airport and the city center is also excellent. This hotel is highly recommended as a base for exploring Cebu, whether for business or leisure. I would definitely like to stay here again when I visit Cebu next time!

Choosing an ocean view room was an excellent decision! The room was clean and lovely. It's connected to a mall with many luxury boutiques and restaurants inside. For Korean food, I highly recommend Yeonhwa on the second floor of the mall. Having a Starbucks nearby was a huge plus! Personally, I wasn't a fan of the shabu-shabu place. Besides the mall, the hotel's breakfast buffet offered dozens of great options, and the Italian restaurant was absolutely delicious. I had a wonderful stay! 💗

The best stay we had was at this resort in Cebu,we booked a villa and it was absolutely amazing experience. We had private room for our breakfast and had special cocktail and canapes which was amazing .The restaurant food was also so good.The in room breakfast Setup was done well ,all services in the villa was excellent . Resort is beautiful and very peaceful aswell.The spa treatment was excellent. Service for drop of to the airport was so convenient aswell. The staff are so lovely, friendly and so helpful.This place is a dream will definitely would love to come back and stay again.

Shangri-La really is quite good. Breakfast was a bit crowded, so we had to wait for a table, but the atmosphere was nice, and the room was well-maintained. It's especially great for kids; they didn't want to leave! It's a shame we only stayed one day at Shangri-La. And the service was truly excellent; we ran into a staff member in the hallway who proactively asked for our room number and offered directions.

The hotel is quite new, and everything from the rooms and public facilities to the overall environment is exceptionally well-maintained, making for a very comfortable stay. It even has its own private beach, and the entire resort is so spacious that even during peak season, it never feels crowded at all. It truly has a wonderful holiday vibe 🌴 However, what we loved even more than the facilities was the service. Every single staff member here is incredibly friendly and energetic, and you can tell they genuinely enjoy their work. From the front desk and restaurant staff to the lifeguards by the pool, everyone greeted us proactively whenever they saw us. These small details really added a lot to our experience 🥳

The location of the hotel is very convenient, it's located beside SM City Cebu, just a few minutes walking distance only. Hotel facilities are good and room is clean & tidy, hotel staffs are friendly too. Buffet breakfast & dinner have variety of choices, can't even decide what to eat first😆😆😆

Everything was good, a decent beach, well-maintained grounds, and friendly staff. I would have liked the breakfasts to be more interesting; it was a bit inconvenient that scrambled eggs had to be ordered and were brought to the table so late, usually after I had already finished eating. On our last day, they didn't bring them at all. I preferred the breakfasts at the neighboring Sheraton, where scrambled eggs were self-service. Nearby is the Pink Floyd cafe; I liked it, the food is tasty, and the prices are reasonable.