The environment is very good, next to the sea, the hotel is a bit modern, but the overall experience is still good, it is suitable for vacationing with family and friends, not far from the city.
Excellent hotel overall. Great location and friendly staff and great grounds/view. The experience there could be dramatically improved with just two small changes:
1. Poolside service - as it is, you have to get your own food and drink. Adding an app or call system would be awesome. A pool waiter/waitress would be amazing.
2. Better mattresses. They felt quite hard, like a budget mattress not appropriate to a nice hotel.
All rooms are located on the Pico mountain and the hotel's pool. They are very pleasant both at sunset and in the morning. The breakfast is varied and quality, the possibility for couples to make it on the terrace with the same face as above. You can reach the port quietly walking with some climbs.
Very clean and very well located hotel, breakfast very good, the employees are all very nice and professionals. Just lacking a car park to be more convenient.
I WAS PLEASANTLY SURPRISED TO FIND A VERY COMFORTABLE WEEK'S STAY AT HOTEL INATEL. IT IS SMALL AND LOVELY AND EASY TO MANUEVER AROUND THE HOTEL OR TO WALK OR DRIVE TO THE CENTER AND WELL BEYOND THIS VERY CHARMING AND BEAUTIFUL GRACIOISA ISLAND. I FELT VERY AT HOME AT THE HOTEL. EVERYTHING WAS MANAGED VERY WELL BY THE ENTIRE STAFF. THE RESTAURANT SERVED A 3 COURSE DINNER THAT WAS BETTER THAN THE LOCAL RESTAURANTS AND COST LESS MONEY. I HOPE TO RETURN TO GRACIOSA TO THE CARAPACHO THERMAL BATHS AND THE HOTEL GRACIOSA INATEL THANK YOU, H.L. USA
We are happy with the service and location of the hotel.
There was a large selection for breakfast, an interesting system for ordering an additional breakfast.
Very good gym, we were there every evening.
The presence of a sauna is also a great solution to relax after daily hikes in the mountains.
We were pleased with the availability of parking spaces near the hotel.
There was some kind of system error when checking out, I hope the staff solved it. Since we were in a hurry to the airport and could not wait for their information to be updated, we simply gave the keys to the room.
Perfect location on a beautiful island. Better get the room with a sea view and watch the boats come in. Good breakfast plenty of choice and wonderful fresh fruit. Staff all very pleasant and spread the happiness.
Excellent pool kept meticulously clean. Hot tub if rain comes and hot sauna. R3 Restaurant just across the road. Gentle stroll along the front into town and the marina.
I liked everything, excellent price quality ratio.
The staff sympathy is the best, the exemplary cleaning, I feel at home. The distance is relatively close to the car of the airport and about the hotel , my room with terrace, fabulous view, magnificent for the ocean ..... I loved ....
Хороший средний отель в специфическом стиле, как на фото.
Хорошее постельное белье.
Спа и спорт зал - одно название. Микро размер и не продумано.
Amazing
29 reviews
9.6/10
Price from
JPY 24,702
per night
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9.2/10
Great
KKB100The Charming Hotel is a beautifully preserved historic building with a warm, inviting atmosphere. The rooms are comfortable and well-equipped with most of the amenities you’d expect, including a glass bottle of water that is refilled daily. Complimentary coffee is available throughout the day on the ground floor. The staff were exceptionally accommodating—I made use of the luggage storage and was even able to return after checkout to enjoy a coffee and relax on the patio before my departure. Breakfast was well-prepared and a lovely start to the day. One thing to note: access to rooms is only by stairs, so guests with heavy luggage should keep this in mind. Overall, this hotel offers a wonderful experience in a fantastic location. I would gladly stay here again.
GGuest UserI liked everything, excellent price quality ratio.
The staff sympathy is the best, the exemplary cleaning, I feel at home. The distance is relatively close to the car of the airport and about the hotel , my room with terrace, fabulous view, magnificent for the ocean ..... I loved ....
IitravelrussiaDid not like at all. Location is excellent, in the heart of Ponta Delgada. Check-in process is quite embarrassing - self check-in with instructions, sent only 1 hour before check-in after I insisted. Charged for parking, which must be free, as per information on Trip.com, saying “sorry, the information is inaccurate”. The price on their website was twice cheaper than at Trip.com. The room was nice, quite practical with lots of amenities, but some of them were broken. Not that much space, not good with children. Can’t recommend at all, sorry
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