Featured facilities: Business Center, Fitness Room, Parking
Very Good
106 reviews
8.0/10
1 night
From US$ 85
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8,4/10
Very Good
GGuest UserWe inadvertantly booked Trip.com instead of Hilton directly as I always do. 2 rooms. When we arrived, one room was ready but the other was not. They told us to come back closer to 2pm. We did. Wasn't ready. Come back closer to 3pm, and we were told, ”it may be closer to the guaranteed time of 4pm.” We had reservations and that would push us. However, we came back at 3 and were told that ”because you're third party.....” Everyone around us was getting a key but our room wasn't ready. We were made to feel like third class citizens because we were ”third party.” I wasn't given a chance to show my Hilton Honors number because we were ”third party.” Well, the ”guaranteed” time of 4pm came and went, and we were getting anxious about missing our reservation. At 4:20 the representative went to a manager and got some sort of waiver but explained the room was not the one we paid for. (Two queens) but instead it was 1 queen and beside the elevator. By now we were so late we just went with it. We wasted more than 3 hours in the lobby, were made to feel inferior because we were ”third party” and we had a substandard room when we paid for better. Bad experience, made worse by bad policy, insensitivity of representative by continued bexplanation that the reason everyone else was getting their room because we were ”third party”, apparently a form of low class in Hilton. Well, I'm a Hilton Honors member for decades, and while we made a mistake because you sold rooms to a third party and we were usurped online, our mistake ruined a perfectly good visit.
GGuest UserThe hotel is good, suitable for business trips. Breakfast is provided downstairs, and the meals are relatively rich. The surrounding environment of the hotel is very good, and there are some attractions nearby.
GGuest UserI was there for a church conference. My room was not ready until after 4pm, however being involved with the conference, there was not an issue. I had spoken to Kevin, manager at the registration desk several times. He, as well as his entire staff, were personable, friendly, courteous and was able to accommodate and answer any questions I had. The facility was clean, they were doing some painting in the main hallway (everything was well marked) and, even the painter was friendly. The only hiccup was that the bathroom tub/shower was extremely narrow. Someone who is bigger than I am would have a tough time being comfortable while taking a shower. All in all the facility, conference center, parking garage, coffee shop and restaurant staff were all great. The food during our conference was good and the wait staff (buffet style, served us) were friendly and professional as well. My room looked out over Lake Erie and the lighthouse. I would definitely recommending staying as well as having your functions at this facility.
GGuest UserHotel is in the center of the city, close to metro station. Staff were very kind and helpful. Hotel has all the services you need including laundry. Hotel is clean though the hotel seems a bit outdated. The price quality ration is very good
GGuest UserGreat place to stay with my family. It’s in a great location for me because I can greet to my favorite places with ease. Will be the spot I go to for now on in the future everytime I travel back home to Philadelphia.
GGuest UserThis was a first class experience!! From the valet parking and bellhops when we arrived to the gorgeous room and view!! Super cool amenities, we really enjoyed the pool, exceptional!!
We would definitely recommend going to Mount Airy and we are looking forward to coming back again!
Shout out to the amazing staff at the hotel for being very helpful and accommodating!
Rred8meThe room is incredibly spacious, with a storage room, a dressing room, a washroom, a kitchen, and a bedroom! It's perfect for those traveling with family. All the main attractions are within walking distance! Highly recommend 👍
Bbl4862Hotel in downtown Philadelphia although located tucked near an expressway. Around a 10 minute walk to Rittenhouse Square. Just like many Sheraton hotels however, the hotel is a bit outdated which can be seen through the carpet and the bathroom however, cleanliness is decent. Spacious room. Housekeeping not very proactive, did not come for one day or came at 6pm. However, front desk was responsive and get that situation amended quickly. Not a bad stay for a decently price 3 star hotel in Philadelphia.
HHaoxianghaoxiangnvxiaThe location is very good, right in the university town, within a ten-minute walk to the center of the university campus. It takes seven or eight minutes to drive to the Philadelphia Museum of Art.
The front desk is very polite, the room is a little old, and the elevator is a bit troublesome.
There is free parking, easy to get in and out, and easy to park. There is a Cantonese restaurant in the lobby, which is not expensive and tastes authentic.
AAnonymous UserThe decoration is old-fashioned, clean and tidy, and close to the airport. Overall, it is OK. In terms of facilities and items provided: American hotels do not provide toothbrushes, slippers and other items, which is quite different from domestic hotels of the same brand.