Room is cozy. All amenities function well. Got hot shower. Superrr near to every viral spots in Penang, max is 11 minutes. Got 7eleven across the street and a small mart at the lobby. Hostess is super nice and room is clean and comfortable for my 3 nights stay.
Downside: lift is SUPER small. Peak hour you have to wait at least 20mins for the lift cause its soo full. Infinity Pool is small.
Excellence service, provide shuttle for morning visit to nearby markets. Walking distance to city, shopping and locals spots.
Provide a cakes surprise for birthday celebration. Love their toiletries. A very comfortable hotel, will be our preferred return hotel.
Wonderful view top infinite pool, skylift parking and excellent polite staffs.
Provide reminder for checkout and call us to check if we are doing good and need any service. Great experience, highly recommended.
Small yet nice windy skybar
Environment: The facilities are very new, and the bedding is good too.
Service: The front desk service is excellent, with staff on duty at night, which is convenient for check-in and check-out.
Location: Convenient, with many dining options nearby.
Transportation: It's located in George Town, a bit far from the Old Town on foot (but fine if you like walking). You can take the bus, but you have to wait đ. Ride-sharing apps like Grab are convenient.
Security: There's security, and the elevator requires a key card, so it's quite safe.
Hygiene: For an apartment hotel, it's exceptionally good. Free daily cleaning is offered, but you need to inform the front desk.
Swimming Pool: Very good, many families with children were playing there.
View from the apartment was amazing and just need to look through the window and you see the blue sky and ocean. Just that the apartment they gave us has 3 rooms and if you book 2 rooms they will locked up the one of the room. The issue is that when we checked in they just let the 3rd room open and we thought we could used it until the security guard came and knock the door and said he has to lock up one of the rooms.
Our experience at this hotel was great. The rooms were comfortable, the environment was clean, and the service was good. Most importantly, all of my family members enjoyed the stay and felt relaxed and happy throughout our time here. It was a memorable family trip, and we would gladly recommend this hotel to others.
It was superb during our stay at Gurney Bay Hotel! Thanks to the team for preparing an anniversary cake and decoration for us. A thing to highlight that they have also prepared the baby cot as per requested before our arrivalâ¤ď¸ They also prepare a cute Christmas gift for us.
Location: the hotel is near to those attraction with great food and 3D art museum. Also, there is a nice park just opposite the hotel.
It is really a relaxing trip staying at this hotel and will definitely come back again!
I only stayed one night. The hotel has a nice view and is on a high floor. Breakfast was quite good. The bathroom only had a shower, no handheld showerhead. Even with all the lights on, the room was still very dim, which felt a bit off. Overall, the hygiene was good. The hotel's location is excellent, and the service attitude was good.
We stayed in G Hotel Kelawai for 5 nights. The hotel is between two shopping malls - Gurney Plaza and Gurney Paragon. Excellent location. Another hotel nearby (about 400m) is G Hotel Gurney. Both the hotels' guests are given the option to use each other's facilities and guests are given the flexibility to have their breakfast at either hotel without any advanced notice. By the way, G Hotel Gurney is the older hotel and is directly connected to Gurney Plaza, whereas G Hotel Kelawai is less crowded and quieter, which we liked. The breakfast variety is acceptable for guests who are on a short stay. Out of curiosity, we wanted to try out the breakfast at G Hotel Gurney but were prevented from doing so because of the heavy rain. Upon request, hotel guests can commute between the two by the hotels' buggy. The 25-m swimming pool and gym in Kelawai were hardly used. Clean and well-maintained rooms.
I have upgrade my room to 1bedroom suite. My family and I love the room. My kids enjoy the bathtub. Hotel location is good too as it is near to the airport. It only cost me about RM14 by taking grab from hotel to airport. Will definitely book again..
Staying at The Royale Chulan Penang at the end of the year, I was immediately struck by the hotel's exquisite environment. The understated luxury decor combined with immaculate attention to detail truly conveyed a sense of high-end quality. But the most memorable part of this trip was the warmth provided by a lobby staff member named Devika.
Her fluent Mandarin made communication effortless. From the thoughtful guidance during check-in to her meticulous assistance when I checked out on December 13th, everything made me feel incredibly comfortable. Before I left, she proactively helped me call a taxi and confirmed the vehicle details; these thoughtful gestures alleviated the fatigue of travel.
âMalaysian Hospitalityâ is not just a slogan in Malaysia; it's a genuine sentiment that Devika embodied through her actions. This warm service added an invaluable memory to my trip to Penang.
Facilities: Good
Cleanliness: Good
Environment: Good
Service: Excellent, especially the female staff member named Devika in the lobby. She speaks Chinese and provided exceptionally good and attentive service.
Very Good
635 reviews
8.8/10
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7.4/10
GGuest UserRepeat booking at Rainbow Paradise Hotel, spacious room and comfy stay. Cleaning n lift issues improved compared with last year.still can see the in house handyman/maintenance guy working during our stay.
GGuest UserWhat truly set JEN Penang Georgetown by Shangri-La apart was the festive atmosphere; they organized a fantastic balloon drop countdown party right in the lobby! It was such a thoughtful way to let guests celebrate in comfort without having to fight the crowds outside. Not every hotel goes to this much effort for their guests.
The location is unbeatable, strategically situated right next to Komtar. This was a massive plus for the New Year countdown, as Komtar held a spectacular fireworks display; being so close, we were able to see the show easily outside the hotel. Even though our room had a back view of Prangin Mall, the vantage point for the frequent fireworks in Georgetown was still welcomed.
A huge shoutout to the staffâthe housekeeping team is lightning-fast at fulfilling amenity requests made via the mobile app. To top it off, they graciously granted us a late check-out, which made our departure so much more relaxed. Highly recommended for anyone wanting to be in the heart of Georgetown!
__WeChat325065****Our room faced the TOP building directly, so we had a perfect view of the New Year's Eve fireworks and the sunrise. Since I was traveling with friends, the hotel front desk was very thoughtful and gave us connecting rooms. The hotel is right above a night market, and not far from 7th Street Bazaar, the mural street, and banks, making it very convenient for getting around. We managed to visit all the must-see spots. There's a gym, but the equipment is old, and currently, only the dumbbells are usable.
11886818****Started by being 'influenced' on Xiaohongshu, ended up booking on Ctrip â I'm really incredibly satisfied with my 3-night stay at The Eastern & Oriental Hotel.
1) The Heritage Wing Suite grants access to three restaurants: Palm Court (Heritage Wing), Planters Lounge, and Sarkies, perfectly lining up with three days of breakfast options.
2) Heritage Wing Suite guests can enjoy both the Victory Annexe and Heritage Wing infinity pools.
3) Complimentary afternoon tea is available from 12 PM to 6 PM, followed by a free cocktail hour from 6 PM to 7 PM.
4) The in-room mini-fridge offers 10 free beverages, restocked daily, plus a complimentary bottle of wine.
5) The room is cleaned twice a day, in the morning and afternoon.
My only minor complaint: Upon first entering the room, there was a faint musty smell, but it quickly disappeared.
This hotel has countless photo opportunities â if you wanted to, you could easily find at least 20 different spots. I've never seen a hotel so perfect for photography. Absolutely delighted!
GGuest UserThe view was simply beautiful, especially at midnight when the sky was filled with countless stars. The atmosphere was peaceful and calming, perfect for unwinding. There were many complimentary facilities and activities available, making the stay even more enjoyable. The staff were friendly and attentive, adding warmth to the experience. Overall, itâs a wonderful place to relax and recharge.
SSkumar1973Trip.com should have highlighted that on the day we checked in there was a fire drill!
We could jot sleep or rest after our long drive to the hotel. Rooms very old and outdated. Bathroom was small, the bidet was on the wrong side of the toilet.
Air-conditioning was not working! Maintenance had to chg the filter but still it was bad.
Room slippers was the worst, rooms carpet was coming off the metal strip almost cut my feet.
Breakfast and the staff was a plus, but overall very noisy the room, thet need to call the pest control, I think rats running in the vents!! Great free parking but you have to take a long drive back to the lobby, a huge turn around from the parking... bad experience overall.
GGuest UserMy family had a great time staying at PARKROYAL Penang Resort. From the moment we arrived, the staff were warm, welcoming, and very attentive, making our stay comfortable and memorable.
The room was spacious, clean, and well-maintained, perfect for a family stay. We especially loved the beautiful sea view and the relaxing atmosphere around the resort. The facilities were excellent, the swimming pool and kidsâ areas kept our children happy, while the beachfront setting was a big plus for us adults.
Breakfast was enjoyable with a wide variety of choices, and the dining experience overall was pleasant.
Overall, it was a wonderful family getaway. We truly enjoyed our stay and would definitely recommend PARKROYAL Penang Resort to families looking for a relaxing and enjoyable holiday. âââââ
CCasreneDuring my booking, I requested a room away from the lift for a quieter stay and also asked for birthday decoration. However, upon arrival, there was no birthday decoration, and the room was located very close to the lift.
The room was on a floor with shared facilities, and the room next door was the laundry room. The towels were dirty, and the shower hanger was damaged.
I contacted the staff to raise these issues. They informed me that my requests were not recorded in their system. I requested a room change, but was told that the hotel was fully booked and no room change could be arranged.
The staff were unable to resolve the issues during the peak season and advised guests to avoid staying during the eve or public holidays.
RRongzidaThe room was clean and smoke-free, and both the front desk and housekeeping staff were very polite. The breakfast was delicious; you could have as much nasi lemak as you wanted, and the stir-fried noodles with egg yolk were amazing. They also had a very standard Western breakfast, and I indulged in two big bowls of yogurt! We got an upgrade to a sea-view room, which was beautiful. It's also super convenient to get to attractions using Grab. Highly recommend!
GGuest UserExcellence service, provide shuttle for morning visit to nearby markets. Walking distance to city, shopping and locals spots.
Provide a cakes surprise for birthday celebration. Love their toiletries. A very comfortable hotel, will be our preferred return hotel.
Wonderful view top infinite pool, skylift parking and excellent polite staffs.
Provide reminder for checkout and call us to check if we are doing good and need any service. Great experience, highly recommended.
Small yet nice windy skybar
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