SureStay Studio by Best Western Clarkview, Angeles City

SureStay Studio by Best Western Clarkview, Angeles City Reviews

SureStay Studio by Best Western Clarkview, Angeles City

516 Tamarind Street, Angeles, Pampanga, 2009, PhilippinesView Hotel Details
SureStay Studio by Best Western Clarkview, Angeles City
SureStay Studio by Best Western Clarkview, Angeles CitySureStay Studio by Best Western Clarkview, Angeles CitySureStay Studio by Best Western Clarkview, Angeles City
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Guest Reviews of SureStay Studio by Best Western Clarkview, Angeles City

8.2/10
Very Good
67 review
Verified reviews
Location8.3
Amenities7.6
Service8.5
Cleanliness8.4
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All reviews(67)
Positive reviews(63)
Reviews with photos/video(13)
Awesome stay(14)
Great service(13)
Clean and tidy(11)
Awesome rooms(10)
Clean pool(8)
Negative reviews(4)
Anonymous User
Superior Room, 1 Queen Bed, Non Smoking, Kitchen
Stayed in Jul 2025
Couple
2 review
10/10
Outstanding
Posted on Aug 18, 2025
Couldn’t recommend this hotel more. This is our 2nd time, they’re very accommodating, even gave us welcome back cookies and welcome drinks. They always go above and beyond.
Response from Property: Dear Valued Guest,Mabuhay from SureStay Studio by Best Western Clarkview!Thank you so much for your outstanding review and for choosing to stay with us again. We are thrilled to know that you appreciated our warm welcome with cookies and drinks, and that our team’s efforts to go above and beyond made your experience memorable.Your kind words inspire us to continue providing excellent service for all our guests. We look forward to welcoming you back for your next stay.Sincerely,SureStay Studio by Best Western ClarkviewFront Office Team
Guest User
Deluxe Room, Multiple Beds, Non Smoking, Kitchen
Stayed in Sep 2025
Family
3 review
6.5/10
Posted on Oct 28, 2025
It’s okay. Microwave and phones not working. The grease trap smells every time we use the sink and the foul smell will fill the room and we need to spray or open the door. We stayed for 5 days, i just noticed that the staff walking by the hallway is quite noisy when they’re passing. I talked to the front desk about this and they acknowledged.
YT Kath
Deluxe Room, Multiple Beds, Non Smoking, Kitchen
Stayed in Mar 2025
Family
8 review
10/10
Outstanding
Posted on Apr 22, 2025
Love the services and the food. The room also have complete.amenities exceeded our expectation.
Response from Property: Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you had a pleasant stay at SureStay Studio Hotel by Best Western. It’s our priority to ensure every guest enjoys a comfortable and memorable experience, and we’re so glad we met your expectations.We truly appreciate your feedback and look forward to welcoming you back in the future. Should you require any assistance in the meantime, please don’t hesitate to reach out.
Guest User
Superior Room, 1 Queen Bed, Non Smoking, Kitchen
Stayed in Feb 2025
Family
6 review
8.5/10
Very Good
Posted on Mar 17, 2025
Great service and value for money! It’s a go to place when traveling with kids. We stay here during race day as it’s near Clark speedway and the pool is kid friendly. The best part is the warm and friendly service of the staff. Cheers!
Response from Property: Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you had a pleasant stay at SureStay Studio Hotel by Best Western. It’s our priority to ensure every guest enjoys a comfortable and memorable experience, and we’re so glad we met your expectations. We truly appreciate your feedback and look forward to welcoming you back in the future. Should you require any assistance in the meantime, please don’t hesitate to reach out.
Guest User
Deluxe Room, 1 King Bed, Non Smoking, Kitchen
Stayed in Jul 2025
Solo traveler
10 review
7.0/10
Posted on Oct 12, 2025
Good hotel if you can get it at a discount, overpriced if full price. Its a newish hotel but some of the fixtures and fittings are already brokern like the side tables in the rooms. The roof over the pool leaks. The dining area does a good breakfast but could do with a proper clean and removing the christmas decorations that just collect dust and dirt. Music played in resturant begins early and goes on all day and is a bit loud. There is a gym which is nice, but sometimes people play music speakers in there early which is also not good for hotel occupants. So nice hotel but could do with some upkeep and cleaning and cheaper prices.
Response from Property: Dear Mr. David,Thank you for taking the time to share your honest feedback. We appreciate your recognition of our facilities and breakfast offerings. We also value your suggestions regarding cleanliness, maintenance, and ambiance, which we will review closely with our team to make the necessary improvements. Your comments help us enhance our guest experience, and we hope to welcome you back with a better stay next time.Sincerely,SureStay Studio by Best Western ClarkviewFront Office Team
Guest User
Deluxe Room, Multiple Beds, Non Smoking, Kitchen
Stayed in Sep 2025
Family
1 review
9.5/10
Amazing
Posted on Oct 5, 2025
It was a very nice experience. Well maintained and the staffs are very kind.
Response from Property: Dear Valued Guest,Thank you for sharing your wonderful feedback. We’re delighted to know that you had a very nice experience and appreciated our well-maintained facilities and kind staff. Your kind words truly motivate us to continue providing excellent service.Sincerely,SureStay Studio by Best Western ClarkviewFront Office Team
CjDLeon
Superior Room, 1 Queen Bed, Non Smoking, Kitchen
Stayed in May 2025
Couple
21 review
9.0/10
Great
Posted on Jun 30, 2025
Best for short and business visit. Complete utensils and cook wares if you want to cook your own food. The only challenge is you can hear noises outside your room. Some room don’t have hot water available In the bathroom. But overall we had a great stay.
Response from Property: Dear CjDLeon,Thank you for sharing your experience with us and for your great rating. We’re happy to know that you had a pleasant stay and found our rooms well-equipped for short and business visits. It’s great to hear that the cooking amenities were useful during your stay.We also appreciate your honest feedback regarding the noise and the availability of hot water in some rooms. Please know that your comments have been noted and will be addressed as we continue to improve our facilities.Thank you once again for choosing SureStay Studio Hotel by Best Western. We hope to welcome you back soon.Warm regards,SureStay Studio Hotel by Best WesternFront Office Team
Guest User
Superior Room, 1 Queen Bed, Non Smoking, Kitchen
Stayed in Feb 2025
Solo traveler
6 review
6.5/10
Posted on Apr 9, 2025
The room smelled either of cooking (from the restaurant kitchen?) or sewer smell from the drains. When turning on the shower, same sewer smell. Service was good: eager to help and overload of employees. Breakfast was average. Front desk did not provide change, which made it difficult to keep small bills on hand for trikes, which are really needed due to hotel’s location unless one has their own transportation. I will not be staying again. Better hotels around Angeles for similar price.
Response from Property: Thank you for taking the time to share your feedback. We sincerely apologize for the unpleasant odor you experienced during your stay, both in the room and when using the shower. Your comments have been brought to the attention of our housekeeping and maintenance teams to investigate and address the source of the issue immediately.We’re glad to hear that you found our service team eager to help, though we regret that other aspects of your experience, such as breakfast and access to small bills at the front desk, did not meet your expectations. Your feedback about transportation and the need for trike access is also noted, and we will look into possible solutions to better assist our guests.While we're sorry to hear you won't be returning, we truly appreciate your input as it helps us improve. Should you reconsider in the future, we would love the opportunity to provide you with a better stay.
Anonymous User
Superior Room, 1 Queen Bed, Non Smoking, Kitchen
Stayed in Aug 2024
Couple
5 review
9.0/10
Great
Posted on Sep 26, 2024
A nice place to stay when in Clsrk, Pampanga. Cons: Helpful staff, especially Darryl. He was accommodating to our request. The size of the room was perfect for a couple Shower pressure was just perfect, and so was the hot and cold temp. Quiet area. With some restos nearby, try the Amore Pizzeria. Their pizza is so worth the extra calorie (about 4min drive from the hotel). Our plated breakfast was filling and delicious. Cant think.of any cons. Definitely a value for money.
Response from Property: Your whole SureStay Studio Hotel by Best Western family is very delighted to know that you had a wonderful stay with us!!! We will always make sure that all guest will experience comfortable stay and quality service. Looking forward to welcome you back soon. Shall you need any assistance, please feel free to message us anytime.
Guest User
Superior Room, 1 Queen Bed, Non Smoking, Kitchen
Stayed in Feb 2025
Business traveler
9 review
7.5/10
Posted on Jun 11, 2025
Very nice hotel with nice genuine staff . A little out of the way from walking street . A good room with solid food and staff . WiFi worked well and it’s clean and quiet ! . They have a pool and breakfast is good value . Very good restaurant next door VFW . 7/11 5 minutes walk and care and barber across the road Solid choice if looking for something quiet and clean
Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience at SureStay Studio Hotel by Best Western. We’re delighted to hear that you found the hotel clean, quiet, and a solid choice for your stay, and we truly appreciate your kind words about our genuine and accommodating staff.We’re also glad to know that you enjoyed the amenities, found the WiFi reliable, and appreciated the good value of our breakfast. Your mention of nearby establishments like VFW and 7-Eleven is helpful for future guests as well.We understand that our location may feel a little tucked away for those looking to be closer to certain areas, but we’re happy it contributed to a peaceful and restful stay. Thank you again for your feedback, and we hope to welcome you back soon.Warm regards,SureStay Studio Hotel by Best WesternFront Office Team
Guest User
Deluxe Room, Multiple Beds, Non Smoking, Kitchen
Stayed in Feb 2025
Traveling with friends
2 review
7.5/10
Posted on Mar 18, 2025
My friends and I had a great stay with Surestay! The room was spacious and clean and even though we checked in late at around 1am, the reception was still available so no issues with late check in. We had breakfast at the hotel and the Filipino food option was good. Overall I will stay again if I return to Angeles City.
Response from Property: Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you had a pleasant stay at SureStay Studio Hotel by Best Western. It’s our priority to ensure every guest enjoys a comfortable and memorable experience, and we’re so glad we met your expectations. We truly appreciate your feedback and look forward to welcoming you back in the future. Should you require any assistance in the meantime, please don’t hesitate to reach out.
Nicole Faye San Miguel
Superior Room, 1 Queen Bed, Non Smoking, Kitchen
Stayed in Jul 2025
Business traveler
3 review
2.0/10
Posted on Aug 31, 2025
My sports car got hit and run on their parking lot.
Response from Property: Dear Ms. San Miguel,We’re truly sorry to hear about the incident involving your car. We completely understand how upsetting that must have been. Please know that our team immediately reviewed the CCTV footage and assisted as best as we could. Unfortunately, the area where your vehicle was parked is beyond the current camera coverage.We deeply regret the inconvenience this caused and truly appreciate your understanding. Your feedback is valuable, and we are already reviewing ways to further improve our parking area’s security and coverage.Sincerely,SureStay Studio by Best Western ClarkviewFront Office Team
cesscloud
Superior Room, 1 Queen Bed, Non Smoking, Kitchen
Stayed in Mar 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Apr 21, 2025
Great room and location for the price. We'll definitely book again! :)
Response from Property: Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you had a pleasant stay at SureStay Studio Hotel by Best Western. It’s our priority to ensure every guest enjoys a comfortable and memorable experience, and we’re so glad we met your expectations.We truly appreciate your feedback and look forward to welcoming you back in the future. Should you require any assistance in the meantime, please don’t hesitate to reach out.
Marjie31
Superior Room, 1 Queen Bed, Non Smoking, Kitchen
Stayed in Nov 2024
Solo traveler
1 review
9.0/10
Great
Posted on Jan 7, 2025
The hotel is cozy and very convenient for family as they have all the things needed if u want to cook and very accessible to public place. Highly recommend this place to stay for short or long stay.
Response from Property: Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you had a pleasant stay at SureStay Studio Hotel by Best Western. It’s our priority to ensure every guest enjoys a comfortable and memorable experience, and we’re so glad we met your expectations.We truly appreciate your feedback and look forward to welcoming you back in the future. Should you require any assistance in the meantime, please don’t hesitate to reach out.
Guest User
Deluxe Room, 1 King Bed, Non Smoking, Kitchen
Stayed in Nov 2024
Couple
70 review
9.5/10
Amazing
Posted on Dec 31, 2024
Phone wasn't working but all amenities were great. Housekeeping staff were all so courteous and pleasant.
Response from Property: Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you had a pleasant stay at SureStay Studio Hotel by Best Western. It’s our priority to ensure every guest enjoys a comfortable and memorable experience, and we’re so glad we met your expectations.We truly appreciate your feedback and look forward to welcoming you back in the future. Should you require any assistance in the meantime, please don’t hesitate to reach out.