To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.2
Service9.5
Cleanliness9.4
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All reviews(226)
Positive reviews(222)
Reviews with photos/video(61)
Clean pool(31)
Great swimming pool(31)
Located downtown(26)
Large rooms(24)
Delicious breakfast(24)
Friendly front desk staff(9)
Well designed(6)
Clean bathrooms(6)
Negative reviews(4)
Guest User
City Double Room
Stayed in Sep 2025
Couple
1 review
10/10
Outstanding
Posted on Oct 22, 2025
Beautiful hotel 🏨 nice to stay over there looking forward to seeing it again soon
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel. If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager
NurNuray
Superior Double Room
Stayed in Jul 2025
Couple
1 review
10/10
Outstanding
Posted on Aug 6, 2025
The hotel's location and cleanliness were excellent. The rooms were very large. The staff were helpful and friendly. We didn't have breakfast, so I can't comment on that, but a hotel this nice definitely has a good breakfast. If I were to go back, I would definitely stay at this hotel again. It's about a six-minute walk to the center. I look forward to returning. The only thing I didn't like was that we specifically requested a quiet location, away from the elevator. However, they had assigned it directly across from the staff room, and almost every 10 minutes, someone would come in and out, and the door would slam, which started early in the morning. That was the only downside. A hotel I can definitely recommend. Best regards.
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel. If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager
etraveller
Family Room
Stayed in Jun 2025
Family
3 review
10/10
Outstanding
Posted on Jul 31, 2025
Very good location and friendly staffs. Parking about 10min walk away and have to pay in advance. Too rush to try out hotel facilities but we had good rest in this hotel.
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel. If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager
Hesterw
Superior Double Room
Stayed in Jul 2025
Solo traveler
4 review
10/10
Outstanding
Posted on Aug 15, 2025
Very clean and comfortable property. Feels like home staying there. Highly recommended!
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel. If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager
Zoe_cc
City Double Room
Stayed in Jun 2025
Business traveler
2 review
9.5/10
Amazing
Posted on Aug 22, 2025
The hotel's location is fantastic for exploring the city, and the staff we interacted with were generally friendly.
The breakfast was a definite highlight – a wide variety of hot and cold options, all of good quality. It did get very busy, so if you order something from the kitchen like a cooked-to-order omelette, be prepared for a short wait. It was worth it, though!
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel. If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager
Guest User
City Double Room
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 25, 2025
It is great hotel and location is very convenient. I and my daughter enjoyed it and she said she got good sleep with comfortable bed.
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel. If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager
Guest User
City Double Room
Stayed in Oct 2025
Traveling with friends
1 review
9.5/10
Amazing
Posted on Nov 15, 2025
Fabulous reception staff and spa area and pool are great, as is the location. Fantastic value for money - would definitely return!
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel. If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager
Guest User
City Double Room
Stayed in Oct 2025
Couple
3 review
10/10
Outstanding
Posted on Nov 4, 2025
The hotel was very clean, the room and bathroom were immaculate. The room was a great size, with a large bathroom including a bath and roomy shower. Service was great - we asked for glasses and things for the room which were all provided promptly. Coffee was excellent and the same price as a high street cafe. Pool and all amenities also great, very clean with plenty of clean towels. Would stay again.
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel. If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager
Anonymous User
Family Room
Stayed in Sep 2025
Traveling with friends
5 review
10/10
Outstanding
Posted on Oct 11, 2025
Good hotel and opposite to lots of pub where local students go. Reasonable price and hygiene
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel. If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager
Guest User
Family Room
Stayed in Jul 2025
Family
15 review
8.5/10
Very Good
Posted on Sep 2, 2025
The hotel is spacious and clean. I am most impressed by their breakfast - their hot breakfast is the best breakfast that I had in the hotel of UK so far.
The only thing that needs to improve is to set up a queuing line for check in. No one knows how to queue up for two counters and hotel entrance is quite congested during peak hour.
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel & thank you for your feedback in which we can improve our offering & guest journey at the hotel. If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager
Guest User
City Double Room
Stayed in Jul 2025
Couple
1 review
9.0/10
Great
Posted on Sep 2, 2025
Very central location. Parking ends up expensive as hotel has none. They recommend the nearby charlotte street parking lot which cost us 96GBP for 4 nights. Lovely hotel, great amenities.
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel. If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager
Tominus C
Family Room
Stayed in Jun 2025
Family
17 review
10/10
Outstanding
Posted on Jul 28, 2025
The location is close to the major tourist spots. The swimming pool and gym are very well equipped. Must try!
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel. If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager
Anonymous User
City Double Room
Stayed in Dec 2024
Couple
5 review
9.5/10
Amazing
Posted on Jan 26, 2025
The location is great, not far from city centre. I had an issue with fan in the bathroom but it was solved on the next morning with compensation
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel. If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager
Guest User
City Double Room
Stayed in Jun 2025
Family
6 review
10/10
Outstanding
Posted on Jul 10, 2025
Very good hotel. The service is good and staff are very friendly. The location is good, you can go to famous spots by walking.
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel. If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager
Dani Nina Dom
City Double Room
Stayed in Jun 2025
Couple
1 review
10/10
Outstanding
Posted on Jul 5, 2025
Had a brilliant time. Hotel is lovely, staff are friendly and the leisure facilities are great for a city centre hotel.
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel. If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager