Beach Hotels in Puerto Vallarta

We upgraded to the Family Suite of three bedrooms, two bathrooms. Every single service person we encountered on the property greeted us with a smile. The grounds are beautifully landscaped. You are right on the ocean. The beach restaurant is excellent and has nightly entertainment with an exceptional vocalist as well as dancers and gymnasts. The on site sit down restaurant had the best gourmet food I have ever had for three meals daily. There is 24 hour room service available as well. The pools were very clean and heated well. The Kids Club had a variety of well thought out and executed activities for all age groups. The kiddie pool was very safe. There was a live Aladdin show while we were there that was so enjoyable for all, then activities after. The daily housekeeping as well as the unit being stocked daily with snacks and beverages was also exceptional.

While this hotel doesn't have the glitter and glitz of some others,it does have ambiance of what old Mexico was like. Donna Susana is quiet and serene, has an excellent sunning terrace with pool on the roof. The rooms are well maintained by a superb staff. My maid,Sonia, was quite charming and gracious. There are 2 sister hotels with access to the beach so you have all their amenaties. The location is great, walking distance to everthing .

Pros: - Good location - Huge rooms - Close to Malecon Cons: - Too crowded - Noisy - Only real option for lunch is their buffet place - Pool is not clean - Time share - Staff could be a little more friendly - Buffet is too busy/crowded We had paid via Trip.com for the room with breakfast buffets included. The check-in staff said the payment has not been done and we still had to pay for the room and buffet separately. After 2 hours of confusion and waiting with a 1 year old, it was finally resolved. The staff did not feel sorry or apologize at all for their mistake.

The environment is very good, the hotel is next to the beach, and it is very close to the old town. The food at the hotel is also very good, there are different foods every day, and performances. The only regret is that I can't book a restaurant that needs to be booked.

Excellent place, very attentive staff, excellent food and very friendly reception and lobby bar, as well as views and access to the sea

Perfect location to walk into town! Highly recommend booking the oceanfront rooms, as the others open out onto the pool. Miguel did a sterling job serving us drinks every day on the beach! I can't rate him highly enough! Live music every night, the food was varied every meal, and we received a complimentary upgraded meal, which was delicious. Loved the all inclusive deal! The beach staff were very helpful to provide beach chairs, umbrellas and tables (thanks Emilio!). The front staff allowed us a later checkout, and the cleanliness of the resort is exemplary! I would definitely come back again! A wonderful experience!

The resort itself was beautiful. And we had an amazing view of the sunset. I do wish there was more variety in the foods and the restaurant options. Surprisingly I thought the Mexican restaurant was not that great, but I liked the Italian place and seafood restaurant. The staff was very friendly. For some reason the heat in the Veranda restaurant was always stifling and made dining uncomfortable. The complex needs more elevators and you end up waiting around a lot. Also, I wish there was more entertainment. Dancing was so fun it should be every night. Overall I enjoyed my stay.

The app was easy to use. However, when they arrived at the hotel, they gave me a room that was not what I had booked, being this much easier. I went to ask for a clarification and the hotel said that it had no information from trip.com about the type of room that I had been confirmed and even mentioned that the confirmation code was incorrect. I don't recommend trip.com because they are not clear between what your booking and what is delivered to you

We arrived for our 10 day stay and at the check in we were informed that the Family pool was closed for renovations and that all guests were using the Adult Only Pool. (which is considerable smaller. Needless to say the pool was packed with children with water toys etc, jumping splashing ( having lots of fun) It was difficult to sit by the pool as all the chairs were taken very early in the day and getting into the pool to relax was not possible. If we had known we would have booked somewhere else as this really affected the enjoyment of our vacation. Also the front lobby staff tried to tell us on our last day lunch was not included. I showed them the email that you had sent. They were not very accommodating and reluctantly let us have lunch. Left a bitter taste

Upon arrival the staff right away was so exceptionally nice, SUPER easy check in, Francisco was so kind and help with information. The chairs on the beach are meant for the hotel guest, the food is AWESOME, the nachos were so delicious, the margaritas were delicious. So so happy we chose this hotel. The views were incredible. Definitely recommend staying at Blue chairs!