Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Sep 23, 2026|Superior King Room
MiemiehecongcongStaying at the West Lake Mercure in Hangzhou was so rejuvenating 🌿. The French minimalist decor, clean and bright rooms, and walking distance to West Lake make it perfect for leisurely strolls along the shore, experiencing the beauty of Jiangnan's West Lake. The bedding was soft and comfortable, the service was attentive and thoughtful, and breakfast included local flavors. Overall, the stay was exceptional. It’s a peaceful retreat amidst the hustle and bustle, a hidden gem for Hangzhou travelers, definitely worth a return visit!
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Price per night from:€ 48
Posted on Aug 29, 2026|Garden-View King Room
Anonymous UserThe breakfast was pathetic. The hot spring bath was basically a communal bathhouse. The pool was terrible, easy to get hurt and bleed. Swimsuits bought on site were ten times the price of those outside.
If you want to participate in activities, you have to follow the hotel's schedule, you can't just use a car whenever you want, which was very inconvenient.
Other than golf, there was nothing else to do nearby. The cycling scenery was just mediocre, and the mountain view from the scripture copying area was also just okay. There were no places to wander around. Besides the golf course, which you couldn't even enter freely.
Although the service at the Western restaurant for dinner was good, the ingredients were just average. The food at the Chinese restaurant for lunch and dinner wasn't very tasty, and the prices were high.
I wouldn't want to come again.
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Price per night from:€ 235
Posted on Sep 20, 2026|Superior Queen RoomA
Anonymous UserThe room cleaning was meticulous, facilities were complete, and the service was attentive and thoughtful. The location is excellent, and I was very satisfied with my stay during the trip. The service attitude was good, the room was clean and odor-free, hot water and internet were stable, and transportation was convenient. I will choose this place again next time I visit.
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Price per night from:€ 38
Posted on Sep 25, 2026|Deluxe Forest View King Room
eric_zliThis hotel is located far from the city center, nestled amidst mountains and water, offering a fantastic environment. It's much more suitable for a vacation than hotels in the central lake area. The hotel facilities are exceptionally well-maintained; you truly understand the value for money once you stay here. Our butler, Felix, provided excellent service. The weather wasn't ideal this time, as we caught an 'autumn tiger' heatwave, making it hot and stuffy with no refreshing autumn breeze. I'll definitely plan to visit again in October next time for a more comfortable experience.
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Price per night from:€ 88
Posted on Apr 27, 2026|Elegant Queen Room
Guest UserThe environment here is fantastic! The lobby has books, a guzheng (Chinese zither), and calligraphy brushes, plus two adorable parrots 🦜.
I'm very satisfied with this hotel; the rooms are spotless, and the front desk staff are wonderful.
It's also very convenient for getting around. To go to West Lake, you just need to take the subway to Xiuxi Road Station.
I really love it and will definitely stay here again next time I'm in Hangzhou.
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Price per night from:€ 30
Posted on Oct 4, 2025
ZemoZemor
It's like living in a forest, with acorns constantly falling from the trees. The hotel is very clean, with virtually no mosquitoes. The room facilities are all excellent, especially the toilet flushing, which isn't too loud.
Special praise goes to the hotel staff; their service was exceptionally good from check-in to check-out. They provided afternoon tea with fruit platters, nuts, and tea; offered ginger soup and ice packs if you had a cold; and promptly came to your room to help with any issues.
The hotel only offers vegetarian food. I tried it once, and it was quite good and creative. Compared to the Black Pearl Hotel (averaging 1000 RMB per person), it's definitely not quite as good, but it's much better than other vegetarian restaurants in temples. Every ingredient was very fresh, although there were some issues, like the watermelon in the complimentary fruit platter being sweet and the blueberries being extremely sour. If you don't want vegetarian food, the surrounding farmhouses are a good option, offering fish, chicken, stir-fries, etc. I randomly picked a few and none were bad.
The hotel also arranged various courses, including a healing class and Baduanjin (Eight Pieces of Brocade). Lying in a cabin surrounded by trees and feeling the breeze on a platform by the forest river was a truly therapeutic experience! I stayed for two days and there were still many courses I didn't get to try, so I'll make up for them next time! I'll consider bringing my parents next time.
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Price per night from:€ 231
Posted on Sep 16, 2026|Superior 2-bed Room
Guest UserThe smartest choice for my trip to Hangzhou! It's a five-minute walk to West Lake, and I highly recommend it for those driving as there's plenty of parking. The subway station is conveniently located just a short distance downstairs, and a shopping area is right outside, making everything from clothes to food and transportation super convenient. The customer service was also very enthusiastic, and the rich breakfast was definitely worth the room rate. I'll definitely stay here again and have already recommended it to friends.
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Price per night from:€ 48
Posted on Sep 22, 2026|Deluxe Lake-view Queen Room
7ust## Thousand Islands Lake: The ultimate staycation choice!
Voco is truly an excellent choice, a hotel under the InterContinental umbrella, so the quality is superb.
Getting to the hotel is very convenient. It's about a 25-minute taxi ride from the high-speed train station. Alternatively, you can take a shuttle bus from the high-speed train station (¥15/person) to a nearby intersection and then a connecting shuttle to the lobby.
The hotel is surrounded by lake views. Rooms with balconies offer clear and beautiful scenery. (Personally, I feel that the views from the 3rd and 4th floors are better than the 1st and 2nd floors).
The hotel service deserves a perfect score. The day before check-in, I received a call, and a staff member added me on WeChat. A special thank you to Selena! She introduced the hotel and provided travel tips. Any questions I had were answered very quickly! Ordering takeout was also very convenient, with a robot delivering the food.
Regarding the food, I only tried breakfast, and the variety was incredibly rich. From classic Western fried eggs and bacon to Chinese congee and soup dumplings, there was everything imaginable, satisfying all taste preferences.
I'd also like to mention that the gym equipment is of good quality! It's more comprehensive than many other hotels.
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Price per night from:€ 52
Posted on Jun 14, 2026
XuanyangxiaokeReally good! The surroundings are incredibly peaceful, with tea plantations all around and fantastic air. The room was comfortable too; the twin beds could be pushed together to make a super-large bed, perfect for stretching out. The front desk service was also excellent, and they even gave us a souvenir when we checked out.
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Price per night from:€ 61
Posted on Sep 15, 2026|Executive Lake-View Double Bed Room (Floor-to-Ceiling Window, West Lake-View Balcony)
Guest UserShunping provided excellent service, arranging everything perfectly. My stay was very pleasant, and I'd especially like to thank the Guest Services Ambassador, who was warm and thoughtful, responded promptly to requests, and handled issues patiently and meticulously with professional and attentive service. The hotel's location is excellent, close to West Lake, making it convenient to go anywhere. Being right by West Lake means you can avoid the crowds and visit early in the morning. Wulin Night Market is also nearby, great for budget-friendly dining. Intime Department Store is within walking distance, so high-end shopping is right at your fingertips. The location is truly convenient.
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Price per night from:€ 81