Citadines Sainte-Catherine Brussels Reviews

Response from Property: Dear Guest,Thank you very much for sharing your wonderful review following your stay with us in August 2025. We are truly delighted to know that you had an outstanding experience, and we greatly appreciate your perfect scores across all categories — Amenities, Cleanliness, Surroundings, and Service.We are pleased that you enjoyed our convenient location near the metro, the warm hospitality of our team, and the complimentary coffee, tea, and water refilling station. It is also wonderful to hear that all our facilities met your expectations and functioned well throughout your stay.Your kind words serve as great motivation for our team to continue providing excellent service and memorable experiences to all our guests. We look forward to welcoming you again soon at Citadines.Warm regards,The Citadines Team

Response from Property: Dear Guest,Thank you for taking the time to share your review following your recent stay with us in September 2025. We are pleased to learn that you had a very good overall experience and that you rated all aspects of your stay — including Amenities, Cleanliness, Surroundings, and Service — with an excellent score of 8 out of 10.Your kind comment “Super” is truly appreciated and motivates our team to continue delivering a high standard of comfort and service to all our guests.We look forward to welcoming you back for another enjoyable stay at Citadines.Warm regards,The Citadines Team

Response from Property: Dear Mr. Azmi, Thank you for sharing your feedback. We’re pleased to hear that you found our location convenient and within walking distance to many of Brussels' sights.We sincerely apologize for the inconvenience caused by the absence of cleaning services and towel replacement during your short stay. We understand how this may have affected your comfort, particularly when traveling with family. Please note that for stays under 6 days, we do not provide cleaning service, but guests can always request additional towels and other amenities at the reception, which are provided complimentary.We also regret that the sofa bed did not meet your expectations. We will be reviewing this feedback with our team to ensure that we continually enhance the comfort of our accommodations.Thank you once again for your comments. We hope to have the opportunity to welcome you back and provide an even more comfortable experience on your next visit.Best regards,Front Office Manager

Response from Property: Dear Prasela, Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed our excellent location, with easy access to the metro, nearby restaurants, and popular tourist sites. We’re also glad you appreciated the complimentary coffee and tea available throughout the day.We understand your concern regarding the decor, and we’re currently planning updates to enhance the overall experience for our guests. Your feedback is invaluable as we work to improve our services.We hope to welcome you back soon and provide an even more enjoyable stay.Best regards,Front Office Manager

Response from Property: Dear Guest,Thank you for sharing your feedback regarding your stay with us in July 2025. We are pleased to learn that you had a very good experience and appreciated our convenient location, clean room, and easy check-in process.We also take note of your ratings for Amenities and Service, and we value your input as it helps us identify areas for improvement. Please rest assured that your comments have been shared with the relevant teams to enhance our guests’ experience even further.We hope to have the opportunity to welcome you back for an even more enjoyable stay at Citadines.Warm regards,The Citadines Team

Response from Property: Dear, Thank you for your feedback. We’re pleased to hear that you found our location convenient and enjoyed the comfort of your room and bed.We always strive to provide our guests with a pleasant and comfortable stay, and your comments are greatly appreciated. We hope to have the opportunity to welcome you back soon.Best regards,Front Office Manager

Response from Property: Dear Guest,Thank you for sharing your review following your stay with us in October 2025. We are delighted to know that you had a very good experience, particularly enjoying our Amenities, which you rated a perfect 10.We truly appreciate your positive comments regarding the overall quality of the hotel and your satisfaction with our Cleanliness, Surroundings, and Service. Feedback such as yours encourages our team to continue delivering an exceptional stay experience for all our guests.We hope to have the pleasure of welcoming you again soon at Citadines.Warm regards,The Citadines Team

Response from Property: Dear Guest,Thank you for sharing your review following your stay with us in September 2025. We are delighted to know that you had a very good experience and rated all aspects of your stay — Amenities, Cleanliness, Surroundings, and Service — with consistent high scores.Your kind comment “Super” is truly appreciated and serves as great encouragement for our team to continue delivering excellent service and comfort to our valued guests.We look forward to welcoming you again for another pleasant stay at Citadines.Warm regards,The Citadines Team