Spa hotels in Chengdu

"Drawn by the brand reputation and ambiance, we booked the Shangri-La. However, immediately upon checking into our room, I headed to the bathroom to freshen up and was utterly shocked: there were numerous long black hairs scattered across the marble floor. Moreover, the tissue box on the vanity contained a large wad of tissues that had clearly been pulled out and then messily stuffed back inside. Is this truly a Shangri-La hotel? I immediately called the butler service. About 10 minutes later, a lady arrived, bringing a fruit platter and a panda doll. She offered no apology and made no attempt to clean. Her only explanation was: 'Perhaps the housekeeper had poor eyesight and mistook the hair for patterns on the marble...' Her explanation continued for several minutes, with no intention of cleaning it right away. We were rushing to the executive lounge and didn't have time to waste, so I ended up taking out the crumpled tissues from the box and cleaning the hair myself, right in front of her. For the entire day after that, I couldn't shake the feeling that the room was unclean. I felt compelled to meticulously inspect every surface before daring to use it. This was, unequivocally, the worst experience we encountered at any five-star hotel throughout our entire trip. The swimming pool itself was well-maintained, but reaching it from the changing rooms involved a significant walk through a cold, air-conditioned corridor that passed by the gym. Having to take a pre-swim shower and then endure that chilly walk made us shiver even before getting into the water. My husband was so put off that he decided against swimming the following day. The only redeeming feature was the executive lounge. It was quiet and spacious, and the evening drinks and service were excellent."

"Our first stop on this family trip to Chengdu, Sichuan, was this long-standing five-star hotel. We initially booked it for its prime location, but we were pleasantly surprised by the exceptional service. The rooms are well soundproofed, ensuring a quiet stay despite being in a bustling downtown area. The comfortable mattresses allowed the seniors in our family to sleep soundly. The breakfast buffet offered a wide variety of choices, and the pastries and desserts were excellent, a big hit with the kids. Upon arrival, one of our rooms wasn't fully prepared, so we had to wait briefly. However, the very next day, the hotel proactively upgraded our room. When checking out, we accidentally left behind a thermos and some food from the mini-fridge. The hotel customer service proactively arranged for these items to be sent via free fresh delivery to our next hotel – truly above and beyond service! The whole family was thoroughly impressed, and we'll definitely choose this hotel again for our next trip to Chengdu."

"We had a lovely family suite with a king size bed in the main space and a double bed in a separate room. The small outside space that faced over the alley was a wee bit run down and could do with a facelift, but otherwise we cannot fault the room and its beautiful artwork. The staff were wonderfully helpful. We had a lovely dinner in the restaurant under the hotel and enjoyed wandering the alleys and further afield."

"Firstly, the hotel far exceeded all our expectations. Its excellent location within a large mixed-use complex means dining, entertainment, and shopping are all incredibly convenient. The subway entrance is right downstairs, and it's only 3-4 stops away from many major attractions. The hotel's overall decor is very upscale and luxurious. Upon arrival, our children were immediately given gifts. The guest rooms are impeccably designed, with every detail thoughtfully executed. They also offer complimentary afternoon tea. Breakfast quality is superb, with exceptionally clean cutlery and a wide variety of delicious choices. When we checked out, each child received a complimentary panda plush toy. We were absolutely delighted with this hotel! A perfect 5/5 experience! The only minor detail to consider is that the hotel's decor is predominantly Southeast Asian in style, incorporating some Buddhist elements. It's worth being aware of this characteristic before booking."