Spa hotels in Chengdu

"The location is good, but the hygiene is just okay, and the facilities are quite old. The funniest part was the service. I called for water, and it didn't arrive for an hour. I had to go to the front desk myself to get it. The front desk lady apologized very quickly, though. It felt like the front desk and housekeeping were completely separate departments with no communication. During check-in, they sweet-talked me into signing up for a membership by promising a fruit platter – specifically a fruit platter. A day passed, and it never arrived. After multiple reminders, the front desk lady maintained her apologetic attitude, promising to arrange it immediately, but nothing came of it. On the second evening of my stay, the housekeeping auntie brought me an orange, a pear, and an apple, saying that a pomegranate that was already on the table yesterday was the 'fruit platter'... Okay, I've had fruit platters before, and I even accidentally saw what kind of fruit platter they delivered to the room next door – at least it was cut fruit, right? I immediately told her that the front desk promised a fruit platter, not a few whole fruits, and returned them. The auntie gave an awkward smile and said, 'It's fine, just take it and eat it.' Do I look like I'm starving for fruit? At this point, I was getting angry. I felt like I'd been conned. A single pomegranate is a fruit platter? I called again, and the front desk lady, as usual, apologized and promised that since there was no fresh fruit today (what was the housekeeping auntie bringing me then?), they would arrange a fruit platter first thing tomorrow morning. I repeatedly confirmed with her if the 'fruit platter' was what I understood it to be and received an affirmative answer. Fine, I'd wait... The next day, I was already preparing to check out when it finally arrived. I gave up. It was just one banana more than the previous collection. I admit defeat. It's not that I absolutely needed to eat their fruit platter, but I really dislike feeling like I've been fooled, especially when they tell me a single pomegranate is a 'fruit platter'... (See attached photo) In the end, I didn't eat any of it. I just felt that the service was absolutely terrible."

"Our first stop on this family trip to Chengdu, Sichuan, was this long-standing five-star hotel. We initially booked it for its prime location, but we were pleasantly surprised by the exceptional service. The rooms are well soundproofed, ensuring a quiet stay despite being in a bustling downtown area. The comfortable mattresses allowed the seniors in our family to sleep soundly. The breakfast buffet offered a wide variety of choices, and the pastries and desserts were excellent, a big hit with the kids. Upon arrival, one of our rooms wasn't fully prepared, so we had to wait briefly. However, the very next day, the hotel proactively upgraded our room. When checking out, we accidentally left behind a thermos and some food from the mini-fridge. The hotel customer service proactively arranged for these items to be sent via free fresh delivery to our next hotel – truly above and beyond service! The whole family was thoroughly impressed, and we'll definitely choose this hotel again for our next trip to Chengdu."

"We had a lovely family suite with a king size bed in the main space and a double bed in a separate room. The small outside space that faced over the alley was a wee bit run down and could do with a facelift, but otherwise we cannot fault the room and its beautiful artwork. The staff were wonderfully helpful. We had a lovely dinner in the restaurant under the hotel and enjoyed wandering the alleys and further afield."

"Firstly, the hotel far exceeded all our expectations. Its excellent location within a large mixed-use complex means dining, entertainment, and shopping are all incredibly convenient. The subway entrance is right downstairs, and it's only 3-4 stops away from many major attractions. The hotel's overall decor is very upscale and luxurious. Upon arrival, our children were immediately given gifts. The guest rooms are impeccably designed, with every detail thoughtfully executed. They also offer complimentary afternoon tea. Breakfast quality is superb, with exceptionally clean cutlery and a wide variety of delicious choices. When we checked out, each child received a complimentary panda plush toy. We were absolutely delighted with this hotel! A perfect 5/5 experience! The only minor detail to consider is that the hotel's decor is predominantly Southeast Asian in style, incorporating some Buddhist elements. It's worth being aware of this characteristic before booking."