Intercontinental Hotel & Resorts Stays in Dalian

First off, the location is great, but the hotel is really old! I truly can't believe this is an Intercontinental, given their supposed standards and requirements. 1. They called me the day before to discuss check-in time, and we spent ages on the phone, wasted time, and still didn't clarify anything. 2. During check-in, they started discussing the daily room rate with me. This is the first time a hotel has ever done this with a guest. I thought the price was going to change, and we spent ages clarifying, only to find out the rate was exactly the same. No change at all. Their communication style was very misleading. 3. That evening, I called room service for an extra blanket, and they just flat out said they didn't have any. 4. My friend tried calling customer service from their room multiple times, and no one picked up. 5. The customer service in the lobby was also non-existent. Honestly, it's worse than places like Ya Duo or Quan Ji hotels these days.