Esteaman YM Cinema Apartment (Foshan Daliang Fengcheng Shidu Branch) Reviews

Response from Property: Dear guest, thank you for your review of our hotel! We are deeply sorry for your experience during your stay. Your feedback is very important to us, and we will pass it on to the relevant departments to improve our service quality. If you visit us again next time, we hope you will book with us again and give us an opportunity to apologize. We look forward to seeing you again!

Response from Property: 1. There is a kettle in each room. If you find that the room is not available, just tell us if you really need it. The front desk will send you a hot water bottle. What a big deal. You didn’t tell us at the time and then after you stayed. 2 If the room smells, you didn’t tell us. We will tell you if it does. Will handle it. 3. The total area of ​​our room is larger than that of most hotels, and the bathroom is completely adequate. Most people would like the living room to be larger. Do you plan to sleep or eat in the bathroom? 4. The front desk service has always been very good, and I don’t even have an eyelid. Why am I looking at you talking? Don't talk nonsense here. The front desk works until 34:00 in the morning, and check-out has to be processed at 78:00 in the morning. There is a bed behind our office for the front desk to rest. When there are no guests, the front desk will take a rest. The front desk happened to be resting when you came to check out. Is this a problem for you? No matter what a tricky person looks at, you don't like anything. Just return your check-out card to the front desk and you can leave. You need the front desk to stand up and bow to you to see you off. You can also say it right then and there. 5. Later in your review, you mentioned why the guest checked out of us. We are accused of being lazy if we don’t do room inspections. Which law stipulates that after guests check out, the hotel must conduct room inspections before allowing guests to leave? Wouldn’t allowing guests to leave the hotel after room inspections delay the guests’ time? You can all find fault with this, being sullen and silent when checking in, and then writing a lot after checking out to highlight how awesome you are? Do you really need a hot water kettle or are you just trying to find fault with it from the beginning? If you really need a hot water kettle but the room doesn’t have one, normal guests will tell us that it’s the first time we’ve met a customer like you in three years since we opened, and our room is nicer than most hotels. Big, don’t mention any good points, just find faults, we greet guests with a smile and only welcome normal guests, we don’t welcome people like you who only find faults without seeking communication and solutions.

Response from Property: thanks

Response from Property: What if it's different, you give me 1 million? No one stops you from living in a cheaper place, as long as you live comfortably in a cheap place.