Guest Reviews of Lavande Hotel (Foshan Zumiao Zhen'an Subway Station)
9.3/10
Very Good
1483 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities9.3
Service9.3
Cleanliness9.4
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All reviews(1483)
Positive reviews(1444)
Reviews with photos/video(273)
Friendly front desk staff(106)
Large rooms(66)
Easy to get around(57)
Delicious breakfast(48)
Perfect for business trips(32)
Close to metro(22)
Stayed multiple times(16)
Negative reviews(39)
Chen_VV
Deluxe Queen Room
Stayed in Sep 2025
Family
3 review
8.5/10
Very Good
Posted on Oct 27, 2025
Bigger space suitable for family
Response from Property: 尊敬的賓客,您好!非常榮幸為您提供了一次滿意的入住體驗,相遇便是緣,我們很珍惜與您相聚麗楓的這份緣分,也很期望在您以後的旅途中,小麗可以常伴您的身邊,期待您的再次光臨!
Guest User
Deluxe Queen Room
Stayed in Mar 2025
Solo traveler
3 review
7.5/10
Posted on Apr 22, 2025
The hotel is located next to the bus terminal and is also not far away from the metro station, just a few stops to the busy area. The hotel room is very spacious, and to my surprise, there is a little refrigerator to keep drinks or food cool. Two things however can be improved further - 1) the smoking smell, which you can still smell even the air-purifier is turned on; and 2) the stains, where you can find on the bedside table, toilet seat and toilet wall.
Response from Property: 尊敬的賓客,您好!很抱歉此次入住給您不好的體驗,您反饋的兩個問題,小麗一定會通知相關部門負責人進行再次培訓和整改,入住期間如果有任何問題都也可以聯繫小麗,小麗一定會立刻給您處理,再次抱歉此次入住給您帶來的不便,也很感謝您對酒店評價與建議!!!
Anjinsan
Deluxe Queen Room
Stayed in Jan 2025
Solo traveler
38 review
8.0/10
Very Good
Posted on Feb 7, 2025
The only bad thing about this place is there are no food places anywhere near.
Otherwise, it's a very good hotel.
Response from Property: 尊敬的賓客,感謝您在百忙之中給我們五分好評,小麗們看到後都很激動,也倍受鼓舞,感謝您對我們的認可,對我們的支持,我們一定會更加努力,做出更優質的服務。祝您生活愉快!
sandieq
Deluxe 2-bed Room
Stayed in Nov 2024
Traveling with friends
4 review
9.0/10
Great
Posted on Jan 3, 2025
Nice spacious and well decorated room. Only set back is there's not many shops nearby.
Would like to thank Ms Lai from the front desk for helping us with the sim card, giving us helpful advice and directions around Foshan.
Response from Property: Dear guest, hello! Thank you very much for your stay and feedback. We appreciate your continuous attention and supervision, which helps us to constantly discover problems in our work, make corrections, and keep improving. From your comments, we regret to see that your stay did not meet your expectations, and we apologize for any inconvenience this may have caused you. The hotel also takes this very seriously and has conducted a thorough investigation and timely rectification. Your tolerance and understanding are an inspiration and support for our work! The hotel is conveniently located and quietly situated amidst the hustle and bustle. We sincerely look forward to your return visit and wish you a happy life!
Guest User
Business Queen Room
Stayed in Sep 2024
Business traveler
15 review
10/10
Outstanding
Posted on Dec 7, 2024
The staff is very friendly and helpful in accommodating foreign guests.
Response from Property: 尊敬的賓客,您好!非常榮幸為您提供了一次滿意的入住體驗,相遇便是緣,我們很珍惜與您相聚麗楓的這份緣分,也很期望在您以後的旅途中,小麗可以常伴您的身邊,期待您的再次光臨!
小柑桔
Business 2-bed Room
Stayed in Dec 2024
Family
14 review
6.0/10
Posted on Jan 31, 2025
ok la. but some floors are smoking room.
Response from Property: 尊敬的賓客,您好!感謝您百忙之中抽空給予以上反饋。關於您提及的問題,酒店設有無煙樓層,如需無煙樓層可與我們聯繫為您解決。在住期間如遇任何問題請及時與我們聯繫。感謝您的支持。祝您新春快樂。
Guest User
Business Queen Room
Stayed in Mar 2024
Solo traveler
1 review
9.5/10
Amazing
Posted on Apr 24, 2024
The room was nice, the shower is good and the bed was very comfortable.
Response from Property: Dear guests, thanks for giving us five points in your busy schedule, thank you for your recognition and support, we will work harder to make better service. Good luck!
Guest User
Deluxe 2-bed Room
Stayed in Nov 2023
Couple
10 review
7.5/10
Posted on Dec 21, 2023
The room is really big and comfortable even the washroom too.
However, the pillow and the duvet made me have a good experience for my sleeping. Very comfortable
However the underground train a bit far from the hotel.
Around the hotel area, not too much see and eat.
Response from Property: It is a great honor to provide you with a satisfactory stay experience. Meeting you is fate. We cherish the fate of being with you at Li Feng, and we also hope that in your future travels, Xiao Li can always be by your side. We look forward to your next visit!
CYLOYT
Deluxe 2-bed Room
Stayed in Nov 2023
Family
20 review
9.0/10
Great
Posted on Dec 24, 2023
The hotel service is good and clean.
Response from Property: 非常榮幸為您提供了一次滿意的入住體驗,相遇便是緣,我們很珍惜與您相聚麗楓的這份緣分,也很期望在您以後的旅途中,小麗可以常伴您的身邊,期待您的再次光臨!
Guest User
Deluxe Queen Room
Stayed in Dec 2023
Business traveler
4 review
9.0/10
Great
Posted on Jan 18, 2024
Good stuff
Response from Property: 非常榮幸為您提供了一次滿意的入住體驗,相遇便是緣,我們很珍惜與您相聚麗楓的這份緣分,也很期望在您以後的旅途中,小麗可以常伴您的身邊,期待您的再次光臨!
Anonymous User
Business Queen Room
Stayed in Oct 2024
Traveling with friends
4 review
10/10
Outstanding
Posted on Nov 10, 2024
Came to Shunde for dinner and booked this hotel by chance. The front desk can help you cook food in the microwave, great review! (It's a pity that the food was not cooked thoroughly. I hope this can be improved). The overall service environment is good and there are many parking spaces.
Original textTranslated by Google
Response from Property: Dear guest, thank you for your support. I feel great and all the fatigue of the day has disappeared! The cotton products in the rooms of Xiaoli Hotel are all star Asian cotton brand linens and international brand mousse mattresses. The prices of Xiaoli Hotel are very favorable and cost-effective. Join as a member to get more rights! Every customer is Xiaoli’s friend. If you like Xiaoli, come to Xiaoli often! Looking forward to your next visit!
M329448****
Business Queen Room
Stayed in Oct 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Nov 12, 2024
Very satisfied, the space is large and great, I will stay here every time
Original textTranslated by Google
Response from Property: Dear guests, hello! We are very honored to provide you with a satisfactory stay experience. Meeting is fate. We cherish the fate of meeting you at Lavande. We also hope that Xiaoli can always be by your side during your future journey. We look forward to Your visit again!
Anonymous User
Deluxe Queen Room
Stayed in Aug 2024
Other
26 review
3.2/10
Posted on Sep 27, 2024
This is my first negative review on Ctrip. I have never given any negative reviews before. The front desk looked like I owed him 8 million. When I checked in, I made it clear that I wanted to stay away from the restaurant because of the noise. As a result, I was assigned a room next to the linen room. After I entered, the aunt frequently made loud noises. After slamming the door and going back and forth to get things, I couldn't stand it anymore after 20 minutes. I went to the front desk and asked for a room that was not next to the linen room. I was the only one in the room the whole time. I didn't take a shower or use the toilet. I didn't use it. I didn't wear anything, not even slippers. I was lying on the bed to rest. I was told that I had to pay a cleaning fee of 30 yuan to change rooms. Moreover, they called me after changing rooms. The tone and attitude of the communication during the period was very bad. I couldn't. I understand why their front desk couldn't understand the guests' requests and appeals, and made it clear that they were afraid of noise. They arranged me to stay next to the linen room, changed rooms, and asked me to pay for the cleaning fee. And, did they actually change the sheets and clean them? It's just re-paved for the next guest to continue using. Although the 30 yuan was confiscated at the end of check-out, I will never stay in this hotel again. Moreover, the hotel facilities have serious safety hazards. After taking a shower that day, turn on the hair dryer. I found that the outlet of the hair dryer had been burned out, and the burn marks were very obvious, and it was still kept in the room for guests to use. If the guests did not see it, burns, scalding, and explosions occurred during use. Can this be compensated for with money? The shower curtain in the bathroom was also severely moldy and had not been treated.
Original textTranslated by Google
Response from Property: Dear distinguished guest, first of all, thank you for choosing Lavande Hotel. When you choose our hotel, you must have recognized the hotel and a good mood. However, we are extremely sorry that we were unable to bring you a satisfactory stay experience this time and that we have failed to live up to your expectations for the hotel. Regarding your feedback about the facial expressions at the check-in desk and the noisy room, we attach great importance to it and will immediately investigate and make corrections. We will also once again conduct training on the efficiency of service behavior for guest room and front office staff and engineering department engineers. Our hotel management will also strengthen supervision and severely criticize and educate employees with poor service attitude and inactivity. At the same time, we also hope to gain your understanding: the hotel strictly implements the hygiene standard of one-for-one disinfection, such as If you need to change rooms, please inform us in advance. From the moment you enter the room, all guest supplies will be replaced. We will treat every customer seriously. There is absolutely no "re-laying for the next guest to use". Please maintain a rational perspective and provide factual basis. The hotel humbly accepts the criticism, but the unconfirmed incident is a malicious attempt to smear the hotel. Regarding the safety hazards you mentioned, the hotel room facilities are inspected by dedicated personnel every day before being allowed to be sold. There have never been any safety incidents. If you don’t like the room layout, you can choose to cancel the order on the same day. Since you choose to check in, I believe it is the same. We believe in us and hope to be each other’s angels, so please don’t discredit us if you don’t choose! If you need any other assistance from the hotel, please contact the hotel guest service manager. We apologize to you again, and we will continue to work hard to do the details for every friend who comes from afar to make your journey more comfortable. We hope that you can trust us as always and look forward to your next visit. We also hope that you can give us more opinions and suggestions for improvement when you check in next time. I wish you a happy life!
Anonymous User
Business Queen Room
Stayed in Aug 2024
Other
6 review
10/10
Outstanding
Posted on Sep 9, 2024
The hotel is well decorated, the front desk is very enthusiastic and responsible, the room is very clean and hygienic, and the sound insulation is very good, so you can rest assured.
Original textTranslated by Google
Response from Property: Dear guests, hello! We are very honored to provide you with a satisfactory stay experience. Meeting is fate. We cherish the fate of meeting you at Lavande. We also hope that Xiaoli can always be by your side during your future journey. We look forward to Your visit again!
Lvxingjiaxiaojin
Business Queen Room
Stayed in Jul 2024
Solo traveler
57 review
6.7/10
Posted on Sep 18, 2024
The hotel overall is above average. The anti-smoking promotion in the hotel lobby needs to be strengthened. There is no air conditioning in the elevator area. The cleaning of carpets and gaps in the rooms also needs to be strengthened. There is a music button module in the bathroom that seems to be inoperable!
Original textTranslated by Google
Response from Property: Dear guests, hello! We are very sorry that we could not make your stay satisfactory. Based on your feedback, the hotel's relevant departments have formulated adjustment plans in response to your feedback to minimize the impact on guests. Regarding the elevator problem, the hotel has completed rectifications, carpet cleaning has strengthened staff training, and bathroom music has been overhauled. We look forward to your stay again and wish you a happy life.