Guest Reviews of Huatianzan Hotel (Hangzhou Zheyi Hospital)
8.4/10
678 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.4
Amenities8.1
Service8.7
Cleanliness8.4
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All reviews(678)
Positive reviews(632)
Reviews with photos/video(81)
Friendly front desk staff(99)
Great value for money(75)
Easy to get around(38)
Many amenities(19)
Convenient for shopping(13)
Near shopping area(12)
Amazing natural light(3)
Negative reviews(46)
Ludovic Magnoux
Guestroom - Single Occupancy (No Window)
Stayed in Sep 2025
Solo traveler
14 review
5.5/10
Posted on Oct 26, 2025
Very basic and not very clean. Not a bad location though
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Guest User
Guestroom - Single Occupancy (No Window)
Stayed in Oct 2024
Solo traveler
11 review
9.0/10
Great
Posted on Jan 11, 2025
The stay was good, and I'm satisfied with the hotel! Good price, and the hosts were very welcoming. The location is perfect to explore Hangzhou. Nevertheless, I have to note that the room was a bit old. Overall, a nice stay :)
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Basic Double Room A
Stayed in Dec 2024
Solo traveler
16 review
7.0/10
Posted on Jan 19, 2025
Ok, for short stay. Location is great, but hotel need renovation.
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Gloria Beretervide
Basic Standard Room
Stayed in Jul 2024
Traveling with friends
15 review
9.0/10
Great
Posted on Aug 15, 2024
The hotel excels due to its personnel; the lady at the front desk is just outstanding. 人很努力 is an incomplete description of her abilities. She is always caring and helping all guests with utmost quickness and efficiency; language is not a barrier, she is quick enough to use translation apps in order to communicate and solve any of our problems. I am a journalist and have worked at Sheraton hotel in Buenos Aires while studying, so I know what to expect from hotel personnel.
Also, housekeeping people are extremely efficient and nice, always ready to help no matter how difficult our demands are.
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel and look forward to coming again. Wish you and your friends a pleasant trip!
Guest User
Business Triple Room
Stayed in Aug 2024
Traveling with friends
28 review
7.0/10
Posted on Oct 11, 2024
Not very clean hotel room and hard to find, but the lady at reception is very kind
Response from Property: Dear guest, thank you for your review of the hotel! We are very sorry for your experience during your stay at the hotel. Your valuable comments are very important to us and we will inform the relevant departments to improve the quality of our services. If you wish to book this hotel again next time, give us a chance to apologize. Looking forward to coming again!
Guest User
Guestroom - Single Occupancy (No Window)
Stayed in Oct 2024
Solo traveler
2 review
9.5/10
Amazing
Posted on Nov 5, 2024
Staff’s very friendly, location is near the center, west lake
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel. We look forward to your visit again and wish you a pleasant trip
Parvez
Cozy Double Room B
Stayed in Oct 2025
Traveling with friends
34 review
8.0/10
Very Good
Posted on Nov 8, 2025
General service
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Nurguiaana
Guestroom - Single Occupancy (No Window)
Stayed in May 2024
Solo traveler
25 review
5.0/10
Posted on Jun 27, 2024
It was very noisy, grandma who works there was always screaming and children crying and I could hear everything. Inside the room always smelled with cigarettes because the neighbours always smoking, also a lot of mosquitos. I won’t recover this place. And very old furnishing…. Only one thing was good about it. It is a girl who works in front desk…
Response from Property: Dear guest, thank you for your review of the hotel! We are very sorry for your experience during your stay at the hotel. Your valuable comments are very important to us and we will inform the relevant departments to improve the quality of our services. If you wish to book this hotel again next time, give us a chance to apologize. Looking forward to coming again!
Guest User
Guestroom - Single Occupancy (No Window)
Stayed in Aug 2024
Solo traveler
6 review
10/10
Outstanding
Posted on Sep 28, 2024
很好. For the price very good place
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!
Guest User
Deluxe Double Room
Stayed in Sep 2024
Family
4 review
10/10
Outstanding
Posted on Nov 2, 2024
Good and friendly staff
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel. We look forward to your visit again and wish you a pleasant trip
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Wong Sie Liong
Business Triple Room
Stayed in Sep 2024
Family
1 review
10/10
Outstanding
Posted on Oct 26, 2024
Good hotel
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel. We look forward to your visit again and wish you a pleasant trip
DarioGT
Basic Double Room A
Stayed in May 2024
Couple
6 review
5.5/10
Posted on Jun 9, 2024
:( second-class
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Basic Double Room A
Stayed in Sep 2024
Solo traveler
6 review
10/10
Outstanding
Posted on Oct 20, 2024
Not bad
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel. We look forward to your visit again and wish you a pleasant trip
Guest User
Guestroom - Single Occupancy (No Window)
Stayed in Jun 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Jul 7, 2024
cool.
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!