Hillary Hanoi Hotel Reviews

Offers very basic package over all. Not a place that I would spend time other than shower and sleep. It’s 20-25min by taxi to old quarter/french quarter. So the location is ok’ish. Around there is not much, mostly residences small coffee shops and some bars, mini markets and pharmacy at least, but have to walk a few blocks around to find them. Positives about the room: bathroom and shower are good size and water has good pressure and temperature. Bed is good size and comfortable. The AC works well. Negatives about the room: didn’t like the included breakfast, the room wasn’t clean, dust all over the place and saw many small cockroaches everywhere. No view at all, one small window. One morning, we had turn on the do not disturb signal, but the cleaning ladies opened the door suddenly. Even if it was a mistake on room number, the usual procedure is to knock always before. It was 8am, so we woke up very suddenly and scared for a few seconds. The lady quickly apologised (didn’t sound sincere) but we were confused and definitely woke too quickly awake and not presentable. As she closed the door we noticed they were not discreet and were laughing and chatting in Vietnamese after the incident. Even after she closed the door we could hear them for a while, sounded like it was funny. not very professional way to deal with it. The swimming pool is at the top of the building but looks nothing like the photos online. The room looks slightly underwhelming than the photos promote, like they have been enhanced or photoshopped too much. Doesn’t really match in person. The front desk was nice and helpful, one of the only good general things. Another positive is they provide filtered water at the lobby to refill your bottle. Very happy with that, offers icy cold and hot. Not very common in Vietnam. I wish I had taken photos but forgot to do it while I stayed there. Hope the info was helpful, I will not be returning to this hotel.