Hampton by Hilton Heyuan Hakka Cultural Park

Hampton by Hilton Heyuan Hakka Cultural Park Reviews

Hampton by Hilton Heyuan Hakka Cultural Park

No.187 Wenchang North Road, Yuancheng District, Heyuan, Guangdong, ChinaView Hotel Details
Hampton by Hilton Heyuan Hakka Cultural Park
Hampton by Hilton Heyuan Hakka Cultural ParkHampton by Hilton Heyuan Hakka Cultural ParkHampton by Hilton Heyuan Hakka Cultural Park
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Guest Reviews of Hampton by Hilton Heyuan Hakka Cultural Park

9.5/10
Outstanding
1763 review
Verified reviews
Location9.6
Amenities9.5
Service9.5
Cleanliness9.6
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All reviews(1763)
Positive reviews(1734)
Reviews with photos/video(294)
Delicious breakfast(299)
Friendly front desk staff(121)
Large rooms(98)
Convenient parking(94)
Perfect for kids(42)
Delicious buffet(20)
Tasty restaurant(16)
Limited dining options(9)
Negative reviews(29)
Guest User
Cozy Room (2 Beds)
Stayed in Apr 2025
Business travellers
2 review
8.0/10
Very Good
Posted on May 22, 2025
Good for business travel
Response from Property: 親愛的賓客您好,非常感謝您對酒店的支持,沒有得到您全 5 分好評,我們心裏還是有點點的失落,可能是酒店還有做的不到位的地方,希望客官您下次的到來能給我們指出我們的不足,我們會努力做到更好,我們用心服務讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
Mario Coutinho
Cozy Room (2 Beds)
Stayed in Mar 2024
Family
9 review
10.0/10
Outstanding
Posted on Apr 7, 2024
Great experience! Clean and spacious room. Less than 5 min (by car) from JJ Mall. Breakfast is well served. Definitely worth staying there.
Response from Property: 尊敬的賓客:您好!感謝您選擇河源客家文化公園希爾頓歡朋酒店,再多的廣告,不如大家的口口相傳,我們向來重視口碑宣傳,更加重視每一個客人的切身感受,衹要您來到酒店,就是我們的貴客,我們願意盡最大的努力,讓您的河源之旅變得輕鬆愉快順心,期待您的再次光臨,感受客家文化不一樣的風采。——開心的歡小朋
Guest User
Cozy Double Room
Stayed in Apr 2025
Business travellers
1 review
10.0/10
Outstanding
Posted on May 24, 2025
The hotel lobby is clean, spacious and bright, the hotel parking is convenient, the service of the lady at the front desk is very good and enthusiastic, the room is clean, tidy and warm, the restaurant environment is quiet and elegant, the breakfast is rich and delicious, overall it is very good and I will come again next time.
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Response from Property: 嗨,親愛的朋友,您的滿意就是我們努力的方向!生活因熱愛而美好,您的分享會鼓勵更多的朋友來體驗我們酒店,誠摯的謝謝您!祝您生活愉快!
Guest User
Cozy Double Room
Stayed in Apr 2025
Solo travellers
1 review
10.0/10
Outstanding
Posted on May 24, 2025
I have stayed at Hampton Inn so many times. This Hampton Inn in Heyuan is the one with the best and most considerate service attitude I have ever seen. Especially when I checked in, the front desk staff was a little girl wearing glasses. Her smile was really healing. The service attitude was also very good. There is also a laundry room to free your hands.
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Response from Property: 初次見面,就能獲得您如此的肯定真是讓人激動呢~ 河源客家文化公園希爾頓酒店坐落在河源熱鬧的地點,享受着絕佳的地理位置,交通便利,入住這裏真的是明智之選~~能來支持我們並給予我們這麼大的鼓勵,真是發自內心的感謝~~歡迎繼續監督我們的工作哦,期待再一次見到您!-----越來越好的歡小朋
Guest User
Cozy Double Room
Stayed in Apr 2025
Family
47 review
10.0/10
Outstanding
Posted on May 15, 2025
I continue to recognize Hilton Garden Inn! Self-service free laundry service is the first choice, and the Heyuan expert is an LG model with a high melody. The hotel breakfast is good and rich in variety!
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Response from Property: 嗨,親愛的朋友,您的滿意就是我們努力的方向!生活因熱愛而美好,您的分享會鼓勵更多的朋友來體驗我們酒店,誠摯的謝謝您!祝您生活愉快!
Guest User
Cozy Room (2 Beds)
Stayed in Apr 2025
Couples
41 review
6.0/10
Posted on May 5, 2025
We checked in on May 3rd. The air conditioner in the room did not work at night. The temperature remained at 25 degrees Celsius all night, making it impossible to fall asleep. It was not until 6 o'clock in the morning that the air conditioner was restored after the workers repaired the room. It was a pity that it seriously affected the health of my family and our trip the next day. However, Ctrip's follow-up handling made us feel relieved, which is commendable.
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Response from Property: 親愛的朋友,非常感謝您選擇入住河源客家文化公園希爾頓歡朋酒店並提出寶貴的意見。小朋深感抱歉未能帶給您完美的入住體驗,我們非常重視您提出的問題並反饋至相關部門加強整改。由於天氣比較炎熱,空調的製冷效果未能滿足您的需求,再次向您致以誠摯的歉意,工程部也已加急處理,我們會努力做的越來越好,希望您能給我們再次為您服務的機會。入住期間有任何問題隨時可聯繫前台/大堂經理,期待您與您再次相遇,祝您及家人生活愉快,闔家歡樂!
Guest User
Cozy Room (2 Beds)
Stayed in Apr 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on May 4, 2025
The hotel has a simple decoration style and feels quite new. The service attitude is good, the network connection is smooth, and the facilities are complete. It is worthy of being a brand hotel!
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Response from Property: 尊敬的賓客:您好!感謝您選擇河源客家文化公園希爾頓歡朋酒店,再多的廣告,不如大家的口口相傳,我們向來重視口碑宣傳,更加重視每一個客人的切身感受,衹要您來到酒店,就是我們的貴客,我們願意盡最大的努力,讓您的河源之旅變得輕鬆愉快順心,期待您的再次光臨,感受客家文化不一樣的風采。——開心的歡小朋
👑qinshihuang👑
Cozy Room (2 Beds)
Stayed in Mar 2025
Family
33 review
10.0/10
Outstanding
Posted on Apr 29, 2025
Hilton Garden Inn has always been my first choice for traveling with my kids. The Heyuan branch also has a great environment, convenient parking, and is close to the largest shopping mall. When the child got off the car, he accidentally hit the door and got a big bump on his head. The front desk lady quickly found the medicine box and took out iodine and Yunnan Baiyao, and also gave two small toys to coax the child. The service was perfect! The room is very beautiful, the decoration is very youthful, the bathroom area is very spacious, the view outside the window is also very good, and the bedding is super comfortable! The breakfast is also delicious and rich. I will stay here again next time I come to Heyuan!
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6/9
Response from Property: 親愛的朋友,非常感謝您入住河源客家文化公園希爾頓歡朋酒店,並對酒店予以肯定及好評,歡小朋及小夥伴們看到您對我們的稱讚樂此不疲呢~作為希爾頓家族的中端商務型酒店,小夥伴們一直秉承着歡朋精神“友善、可靠、關懷、周全”服務每一位客人,願您及每位客人都能感受家的感覺~歡小朋及小夥伴們都期待您常回家看看哦~------默默等待您的歡小朋
Guest User
Superior Room (2 Beds)
Stayed in Mar 2025
Other
26 review
10.0/10
Outstanding
Posted on Apr 11, 2025
The hotel is conveniently located, the front desk service is friendly, and the garage parking is also convenient. The room is clean and tidy, the restaurant environment is quiet and elegant, and the breakfast is rich and delicious. Overall, it is a very good hotel.
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Response from Property: 親愛的朋友您好!謝謝您對歡小朋給予了這麼大的肯定,讓歡小朋的信心又增加了一些,接下來歡小朋一定要更加努力了,希望把最棒最好的一面展現給大家,讓咱每一位家人都能在記憶裏有個美好的畫面。雖然相聚短暫,但是情誼永存,期待不久後的某一天,咱們還相聚在希爾頓歡朋酒店,繼續聊天敍家常。也祝福親們能夠永遠的開心和快樂,謝謝!————————等待你的歡小朋
tt107
Cozy Room (2 Beds)
Stayed in Mar 2025
Other
16 review
10.0/10
Outstanding
Posted on Apr 9, 2025
The hotel room is relatively large, clean and tidy, and the bathroom is separated into dry and wet areas. It is quiet to sleep at night and parking is also convenient.
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Response from Property: Dear friend, thank you for choosing us. It is our greatest honor to receive your recognition. At the same time, your support also gives us great motivation to continuously improve and innovate our services in the future. We will work hard to do better! I hope that every time you come, you will feel like home and have new surprises. I hope you can still choose Hilton Garden Inn next time you stay. Love you, Hampton by Hilton.
Guest User
Cozy Room (2 Beds)
Stayed in Mar 2025
Family
2 review
8.0/10
Very Good
Posted on Apr 9, 2025
Clean and tidy, but there are no restaurants nearby. Since we don't have a car, it's inconvenient. The breakfast is good, with many choices. There are fresh fruits, salads and vegetables, and noodles cooked by the Tsuen kitchen staff.
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Response from Property: Dear guests, thank you very much for your support to the hotel. We are still a little disappointed that we did not receive your full 5-point praise. It may be that the hotel still has some shortcomings. I hope that you can point out our shortcomings next time you come. We will work hard to do better. We serve with our heart so that every guest who comes to the store can feel the warmth of home. I hope that our service can bring you more surprises and touches. I look forward to your next visit!
Guest User
Cozy Double Room
Stayed in Mar 2025
Family
1 review
10.0/10
Outstanding
Posted on Apr 6, 2025
The room is clean and sanitary, the breakfast is quite rich, and there are many parking spaces. It is a good choice for novices. There is a laundry room on the second floor. It is very friendly and the front desk staff is very enthusiastic
Original TextTranslated by Google
Response from Property: 初次見面,就能獲得您如此的肯定真是讓人激動呢~ 河源客家文化公園希爾頓酒店坐落在河源熱鬧的地點,享受着絕佳的地理位置,交通便利,入住這裏真的是明智之選~~能來支持我們並給予我們這麼大的鼓勵,真是發自內心的感謝~~歡迎繼續監督我們的工作哦,期待再一次見到您!-----越來越好的歡小朋
Guest User
Cozy Double Room
Stayed in Feb 2025
Business travellers
17 review
10.0/10
Outstanding
Posted on Mar 25, 2025
The third time I went to Heyuan for business, Hilton Garden Inn was my only choice. I didn't need to think too much. Every time I received a business trip, I would book this hotel. It was clean and hygienic, the room was large, and the hotel staff were very enthusiastic. Sitting on the sofa in the morning, the sunlight through the floor-length curtains was really beautiful. The breakfast was also rich. Washing and drying is really convenient for business travelers. Very cost-effective.
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Response from Property: 尊敬的賓客:您好!感謝您5分的點評哦!每個城市總會有讓人惦記的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望歡小朋會是您回憶裏最温馨最獨特的那個!——期盼中的歡小朋
Clairezys
Cozy Room (2 Beds)
Stayed in Feb 2025
Family
15 review
10.0/10
Outstanding
Posted on May 17, 2025
The room is big, the breakfast is rich, there is a small gym, and it is very convenient to go anywhere. In addition, it is recommended to park indoors. I parked outside and it was too hot when I went out.
Original TextTranslated by Google
Response from Property: 親愛的朋友,您好!非常感謝您入住河源客家文化公園希爾頓歡朋酒店並給您帶來了如此愉悦地入住體驗!和其他的商務酒店不同,我們酒店房間的佈局更顯輕鬆、活力。在您的結束一天的工作或者經歷一天的舟車勞頓之後能夠眼前一亮,我們的“彼得羅夫”洗浴用品為您帶來舒適温潤的感覺,一日不見兮,思之如狂。歡小朋歡迎您的再次光臨。——最酷的歡小朋
Laohuayanmosheng
Cozy Double Room
Stayed in Feb 2025
Couples
18 review
10.0/10
Outstanding
Posted on Mar 17, 2025
The room is large, with a wide view, clean and sanitary, and a rich variety of breakfast. The hotel parking lot is large and convenient, and there are multiple electric car charging stations nearby, which is very convenient for people who drive electric cars. The service attitude of the lady at the front desk is very good, warm and polite. It is worth recommending to stay.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您5分的點評哦!每個城市總會有讓人惦記的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望歡小朋會是您回憶裏最温馨最獨特的那個!——期盼中的歡小朋