Grand Mercure Beppu Bay Resort & Spa Reviews

Response from Property: Dear Guest,Thank you very much for taking the time to share your thoughts on your recent stay at our hotel. We appreciate your feedback and are pleased to hear that you found some positive aspects during your visit.We acknowledge your comments regarding the room. While we are glad that you enjoyed the spaciousness, we apologize for the outdated furnishings and inadequate ventilation. We will strive to make improvements to provide a more comfortable experience for our guests.We understand that our facilities may not fully meet the expectations of all our guests. We apologize for the limited activities beyond the massage service and shared onsen. Additionally, we regret any inconvenience caused by the shuttle service and elevator wait times. We appreciate your understanding during busy periods and will work on improving these aspects.We are also pleased to hear that you enjoyed the variety of options available for breakfast and dinner, as well as the pleasant atmosphere in our bar and lobby lounge. We aim to provide a relaxing space for our guests to unwind after a day of sightseeing, and we are glad this aspect met your expectations.Thank you for your feedback regarding the location. We will take your comments about the limited seaside feeling and the impact of insects into consideration for future improvements. We are committed to enhancing our guests' enjoyment of the beautiful surroundings of Beppu Bay.Finally, we appreciate your kind words about our staff and the potential of our resort. Your valuable insights are very important to us, and we will continue to make the necessary improvements to enhance our guests' experiences. We sincerely hope to welcome you back for an even more satisfying stay next time.Thank you once again.Grand Mercure Beppu Bay Resort & Spa

Response from Property: Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa.Based on the opinions we received, we will work hard to create a comfortable space so that our customers can spend their time stress-free and relaxed.We sincerely apologize for not meeting your expectations.We will continue to identify areas for improvement and improve the quality of our services as much as possible, so we look forward to your continued patronage.

Response from Property: Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa. We also sincerely appreciate your wonderful review. We are delighted to hear your compliments regarding our hotel's location by the sea, the convenience of the shuttle bus from Beppu Station, the spaciousness and brightness of the rooms, and the variety of offerings at breakfast.We will continue to strive to improve our services to ensure our guests' satisfaction, and we look forward to welcoming you again.Grand Mercure Beppu Bay Resort & Spa

Response from Property: Thank you for staying at Grand Mercure Beppu Bay Resort & Spa.We're glad that you enjoyed your stay with us, as we had many tour groups.We apologize for any inconvenience caused. We will continue to strive to improve our service in the future so that all our guests can have a comfortable stay.All of our staff look forward to welcoming you back.

Response from Property: Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa.We are very honored to receive such kind words about your satisfaction with your stay.We will continue to work hard to provide a hotel where everyone can have a comfortable stay, taking your feedback to heart.We look forward to having you stay with us again on your next visit to Beppu.

Response from Property: Thank you very much for staying with us this time. We appreciate your valuable feedback regarding the carpet in the room. We will use it as a reference for future improvements to create a more comfortable environment for our guests. We are also very pleased to hear that you enjoyed the sauna and drink services. Your words of "recommendation" are a great encouragement to all our staff. We will continue to strive to provide you with a more satisfying stay. We sincerely look forward to your next visit.

Response from Property: Thank you very much for your recent stay. However, I sincerely apologize for the discomfort you experienced during your stay. We take your comments regarding the cleanliness of the room and the facilities, including the pest issue and carpet stains, very seriously, and we will promptly review our cleaning and inspection systems. I am truly sorry that we made you feel disappointed despite your visit. We will make even greater efforts to create an environment where you can enjoy a comfortable stay in the future. Thank you for your valuable feedback.

Response from Property: Thank you for staying at Grand Mercure Beppu Bay Resort & Spa. We are also very grateful for your valuable feedback.We are very pleased to hear that you enjoyed the free lounge service and breakfast buffet. We will continue to strive to provide services that satisfy our guests.Thank you for your comments about the quality and price of dinner. We take your feedback seriously and will use it to improve in the future.We will continue to strive to make our guests comfortable.We look forward to welcoming you back.Thank you for your review.Grand Mercure Beppu Bay Resort & Spa

Response from Property: Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa.Thanks for the beautiful scenic photos too!We are delighted to hear that you enjoyed our onsen and lounge. We will continue to strive to provide you with services that satisfy our guests, and we look forward to welcoming you back again in the future.

Response from Property: Thank you very much for choosing our hotel this time.We are extremely happy that you spent a day at our hotel in Beppu.We sincerely appreciate that you enjoyed the hot springs and the meals, and we are grateful to you from the bottom of our hearts.Your warm words are a great encouragement to us.We look forward to your next visit with all our hearts.Thank you for your continued support.Grand Mercure Beppu Bay Resort & Spa

Response from Property: Thank you very much for using the Grand Mercure Beppu Bay Resort & Spa this time. Thank you for your post regarding the age of the room. We rebranded in April 2024, but some guest rooms have not been renovated and remain as they were, and we sincerely apologize for not meeting your expectations. While it is difficult to respond urgently to renovations, we will share your valuable feedback with the entire hotel. The superior rooms were renovated in April 2024, and the baths and toilets are separate, making them very popular. We hope this will be helpful to you. We are truly sorry for making you feel disappointed despite your valuable stay with us. Grand Mercure Beppu Bay Resort & Spa WEB Team

Response from Property: Thank you very much for staying with us this time.We are very pleased to receive your compliments about access to Harmony Land and the hotel's facilities. We strive to meet our guests' satisfaction by enhancing snacks, drinks, and meals, so we appreciate your acknowledgment of that.It’s wonderful to hear that the cherry blossoms were still in full bloom during your visit; it sounds like you had a fantastic experience. Being able to feel the change of seasons is one of the charms of our hotel.We are also delighted that you took advantage of our complimentary shuttle service to Beppu Station and found it convenient. We will continue to strive to provide our guests with a comfortable stay, and we sincerely look forward to your return visit.Thank you for your review.Grand Mercure Beppu Bay Resort & Spa WEB Team

Response from Property: Thank you very much for staying at the Grand Mercure Beppu Bay Resort & Spa. We appreciate the wonderful photos you shared. Our hotel staff will continue to strive to provide services and hospitality that meet your expectations, and we hope to receive your continued patronage. Please consider using our hotel again when you visit. We look forward to welcoming you again.

Response from Property: Thank you for staying at Grand Mercure Beppu Bay Resort & Spa.We appreciate the wonderful photos you shared. We would like to take this opportunity to thank you for sharing your experience and for providing such an excellent rating.We will continue to improve our services so that your next stay will be even more satisfying, and strive to provide all our guests with a stay that exceeds their expectations.We look forward to welcoming you back again.