Sheraton Waikiki Beach Resort

Sheraton Waikiki Beach Resort Reviews

Sheraton Waikiki Beach Resort

2255 Kalākaua Ave, Honolulu, Hawaii 96815, United StatesView hotel details
Sheraton Waikiki Beach Resort
Sheraton Waikiki Beach ResortSheraton Waikiki Beach ResortSheraton Waikiki Beach Resort
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Guest Reviews of Sheraton Waikiki Beach Resort

9.1/10
Great
389 reviews
Verified reviews
Location9.6
Amenities8.9
Service8.8
Cleanliness9.1
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All reviews(389)
Positive reviews(369)
Reviews with photos/video(179)
Clean pool(89)
Great swimming pool(89)
Nice sea view(72)
Convenient for shopping(34)
Has an infinity pool(27)
Perfect for kids(16)
Close to beach(14)
Has facilities for children(12)
Negative reviews(20)
Willie
Diamond Head Ocean Front King Room
Stayed in Feb 2026
Traveling with friends
13 reviews
8.0/10
Very good
Posted on Apr 24, 2026
The hotel's location is unbeatable, right in the heart of Waikiki Beach. There are plenty of shops and restaurants right outside, making dining and shopping very convenient. The ocean view is beautiful. However, when I checked in, I found some gray stains and a long hair on the bedsheets. I called and they changed the bedding, but this definitely deserves a negative review.
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Guest User
Partial Ocean View two double Room
Stayed in Feb 2026
Traveling with friends
13 reviews
3.5/10
Posted on Apr 2, 2026
On the day of check-in, there was an empty yogurt cup left on the windowsill, and a few long hairs that hadn't been cleaned in the shower. The towels also had stains. We reported this to the hotel, but they didn't clean it promptly. On the fourth day, we even found a used steak knife in the air conditioning vent! I really can't understand if this was intentional or just pure negligence...
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Guest User
Two Double Room with City View
Stayed in Jan 2026
Family
8 reviews
8.0/10
Very good
Posted on Apr 6, 2026
Pretty good. It's located inside a shopping mall, so it can get a bit noisy. Those who prefer quiet might find it a bit loud, but shoppers will probably love it since it's so convenient for shopping. It also has a private beach.
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Xiechengdashu
Partial Ocean View two double Room
Stayed in Jan 2026
Family
11 reviews
10/10
Outstanding
Posted on Apr 23, 2026
No kidding, I've stayed at this hotel before, about eight years ago, and I had such a great experience that I decided to book it again this time. The hotel's location is fantastic; turn left for the beach and right for the commercial street. I opted for a sea-view room, and sitting on the balcony enjoying the scenery truly gives you that vacation feeling!
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Guest User
Partial Ocean View two double Room
Stayed in Nov 2025
Family
8 reviews
9.0/10
Great
Posted on Dec 10, 2025
Staff at House keeping, pool and restaurant are very friendly
Guest User
High Oceanfront Doubles, Guest Room, 2 Double, Oceanfront
Stayed in Sep 2025
Family
5 reviews
10/10
Outstanding
Posted on Oct 16, 2025
I had seen a lot of negative reviews on various platforms before, but I didn't experience any of those issues myself. 1. I checked in earlier than the official time. The front desk staff was very friendly and explained that my room was still being cleaned, so I couldn't check in immediately. I left my luggage and went out shopping. While I was out, the hotel called to say my room was ready, which was earlier than the standard check-in time. 2. I discussed my room preferences with the front desk, and I was pleasantly surprised when I got to my room. It felt much better than what I had booked.
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Partial Ocean View two double Room
Stayed in Feb 2026
Family
4 reviews
9.5/10
Amazing
Posted on Mar 24, 2026
Great location, right in the heart of everything, with the Pacific Ocean at its back and Waikiki Beach to its left.
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Guest User
Partial Ocean View king Room
Stayed in Feb 2026
Couple
1 reviews
10/10
Outstanding
Posted on Mar 29, 2026
The location is great. 3mins walk to the Main Street. You can enjoy the infinite view pool here
Guest User
Partial Ocean View king Room
Stayed in Jan 2026
Couple
1 reviews
10/10
Outstanding
Posted on Feb 9, 2026
Everything great but your book seems not to be appreciated. For example, I got a lot of pleasure and goodies when I book from Amex travel site.
Jianjiandandan
High Oceanfront Doubles, Guest Room, 2 Double, Oceanfront
Stayed in Jun 2025
Family
4 reviews
9.2/10
Great
Posted on Aug 1, 2025
The room was larger than expected, and the balcony view was beautiful. The bedding felt a bit unclean, but overall it was acceptable.
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Guest User
Oceanfront Doubles, Guest Room, 2 Double, Oceanfront
Stayed in May 2025
Family
2 reviews
10/10
Outstanding
Posted on Jul 5, 2025
The hotel's location is absolutely fantastic, right on Waikiki's main shopping street, making dining and shopping incredibly convenient. We had a bit of a wait during check-in, but it was worth it as we ended up with an ocean-view room on the top floor. The views were expansive and the ocean scenery was absolutely stunning! Even more surprisingly, when I woke up the next morning and opened the window, I saw a rainbow – very lucky indeed!
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Guest User
Oceanfront Doubles, Guest Room, 2 Double, Oceanfront
Stayed in May 2025
Family
10 reviews
10/10
Outstanding
Posted on Jul 15, 2025
First off, the location is excellent for public transport, and there are plenty of dining and shopping options nearby, all within walking distance. As for service, the front desk was a bit mediocre, but the staff member who helped us with activities was fantastic, and customer service was also good. Our room was cleaned thoroughly every day. Overall, I'm quite satisfied, it's just a little pricey.
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Guest User
Diamond Head Ocean Front Two Double Room
Stayed in Jan 2026
Family
3 reviews
10/10
Outstanding
Posted on Apr 29, 2026
Great location with a small, quiet, and uncrowded beach. The view is fantastic.
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Andrewprice1981
Oceanfront King Room
Stayed in Oct 2025
Couple
16 reviews
10/10
Outstanding
Posted on Dec 21, 2025
Great location, 2 minutes walk from all the nice designer stores and lovely food places. The rooms are spacious, clean and very well maintained, beds are comfortable. The infinity pool is absolutely amazing, we were lucky we could enjoy the tortoises from the infinity pool. Stayed 4 nights for thanksgiving, we would definitely go back to Sheraton Waikīkī Beach
Guest User
Partial Ocean View two double Room
Stayed in Oct 2025
Traveling with friends
1 reviews
9.5/10
Amazing
Posted on Nov 30, 2025
Suggest everyone to pay more attention to the air conditioning in your room especially the machine noise, my aircon was extremely old accompanied by intolerable loud noise that literally woke me up at auto turn on ( energy saving mode). I then realized this is not the norm from my sister’s room was perfectly fine. Front desk sent technician and fixed the problem in one afternoon eventually they have to replace filter and machine drum , conveniently removed shower cap trapped inside. The repair process was smooth. I am totally fine with the lack of guest’s follow up or any notification that the problem is fixed but kudos to the engineer who fixed my aircon with confidence and assurance that make the rest of my holiday a fantastic one. The facility management team has done a great job!