Woodlawn Villas Resort Reviews

Disappointing Experience – Poor Service, Hygiene Issues, and Lack of Accountability We booked two rooms for our group of four via Trip.com more than 48 hours in advance, based on the hotel’s advertised availability. However, upon check-in, the receptionist (sunny) abruptly informed us we had to move rooms during our stay because the hotel was “busy.” and because we booked last minute less than 48 hours (which was untrue and not a valid reason to force room change). We simply did not want to be moved mid-stay and also was not informed prior. When we expressed this, the staff dismissed us rudely, stating we could “take our money and leave.” Their excuse about a “last-minute” booking was factually inaccurate and irrelevant given our confirmed reservation. The forced room change disrupted our plans, with staff knocking early morning to rush us out. The “upgrade” room they offered was actually a downgrade; smaller bedroom, stuffy, and with an unpleasant smell. Additionally, the hot water supply was inconsistent throughout our stay, and the kettle provided had visible stains of presumably mould buildup underneath, which raised serious hygiene concerns. That same night after room move, we found a cockroach on our bed. Next morning, the owner, michelle expressed shock and insisted this "hasn't happened before” which contradicts the staff's reaction when they arrived at night to clean the room, they appeared unbothered and simply said it must have come from the bathroom drain as if this were a common occurrence. Despite reporting the issue promptly, it took an unreasonably long time for staff to respond, and they refused to offer a room change, claiming no rooms were available. They only changed the sheets and mopped the floor, which falls far short of acceptable standards for hygiene and customer care. We did not ask for anything more than a clean room and a sincere apology. Unfortunately, what we received instead was defensiveness, denial, and blame, with the owner accusing me personally of having “an agenda from day one.” which was frankly inappropriate to say the least. The morning after the cockroach incident, the hotel sent a massage voucher as compensation for one of our rooms. We politely declined because we had other plans and because I was snorkeling (while others in our group went diving). It is concerning that a hotel offering scuba diving services seemed unaware of universal standard safety advice against massages within 24 hours of diving. Instead of addressing our concerns professionally, the owner reacted pettily. After accusing me of having “an agenda" for not taking voucher. It was quite clear that it was to keep us quiet from sharing our experience. she threatened to call Trip.com before we posted any review. This unprofessional and defensive behavior confirms the hotel’s lack of accountability. We are sharing our experience not out of spite, but to honestly inform future guests. If you value respectful service, hygiene, and transparent communication, I strongly would recommend looking elsewhere. This hotel’s handling of our stay was far below the warm and welcoming Thai hospitality we expect as a local Thai residents let alone for any foreign nationals visiting Koh Tao for holiday.

Our new visit to Wood this year! The only new thing is that the walls have been painted) I still like the place, but all the same problems as before remain. I would like the service to be a little better!❤️

Good location, very friendly service, and good laundry service. The accomodation offers pick up and return services to the center. Only down-side was that the shower occasionally did not have warm water.

Super nice team, friendly super quiet I sleep good night in the middle of the green everywhere. The tea it’s very helpful

Very nice hotel! A little bit too expensive! Service and room service was ok! In general it was a good stay! We appreciate it!

Good hotel for the price. Large rooms, kind stuff. Only downside is its location - uphill, not paved road. Tough without  scooter

A very pleasant experience at this hotel. You see the staff cleaning the grounds and the rooms and it reminds you of some staff movies like The Remains of the Day.

The room was clean and confortable And its located in a quiet spot No to far from the pier

Extended our stay, very convienient. Easy to extend. Peaceful area but not far from resturants etc.

It’s a very remote area which for a solo traveller was a little daunting at night without getting taxis. There is a lovely beach 10 minute walking distance but most dive centres are a 25 minute walk away so suggest staying nearer to the pier. The villa was fairly dirty including the sheets and towels provided. The receptionist didn’t seem to be around a lot and was always 10 minutes away when you called her. They advertise transfers to the pier at certain times but they didn’t run unless you pressed them too. Resulted in having to get taxis a few times which was costly. Focused on the negatives because all in all the island is spectacular however perhaps you can find better for the same price?

very nice and cozy hotel, friendly staff. easy to rent a motorbike directly at the hotel

Gooddd

Big room 🤗

If we come to KhoTao again, we will definitely stay at this hotel! Very beautiful hotel grounds, away from the noisy streets, but within walking distance. Lots of greenery, birds singing, just a tropical paradise); room cleaning every day, no need to ask anyone about it; you can order not only breakfasts but also lunches and dinners to your room (there are 2 menus from different restaurants in the room); very comfortable bed; panoramic windows overlooking palm trees, you wake up, open your eyes, and see :🌴; the cleanest and private pool with different depths, surrounded by the tropics, I still miss it and remember how good it was there.. There is also a transfer, we did not use it, but it is there. When the ferry arrives, to the left of the pier there will be guys with signs with the names of the hotels, look for Woodlawn Village. I give this hotel 11 out of 10 ❤️