Jalan Sembilan Belas, Kota Kinabalu, Sabah, 88000, MalaysiaView Hotel Details
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Guest Reviews of The Shore by Homesuite'
8.4/10
Very Good
158 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.7
Amenities8.3
Service8.2
Cleanliness8.4
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All reviews(158)
Positive reviews(141)
Reviews with photos/video(66)
Nice sea view(19)
Near shopping area(15)
Clean pool(11)
Great swimming pool(11)
Strange smell in room(11)
Great value for money(10)
Perfect for families(8)
Convenient for shopping(8)
Negative reviews(17)
Guest User
Family Room With Sea View
Stayed in Jul 2025
Traveling with friends
12 review
8.2/10
Very Good
Posted on Aug 16, 2025
The location is pretty good, about a ten-minute walk from the pier and Gaya Street. The lobby is very well-lit and feels very safe. There's a convenience store right downstairs, and food deliveries can be picked up there. You need a key card to access the elevators, but all four elevators are incredibly slow, so there's always a wait. The room is very spacious, and the twin room I chose was excellent. It came equipped with a refrigerator, washing machine, oven, and induction cooktop, making it very suitable for family trips. Unfortunately, my friend isn't a fan of seafood, so we didn't end up buying groceries to cook our own meals.
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jaybb
【TS13】Seascape Comfort With Balcony
Stayed in May 2025
Couple
11 review
9.0/10
Great
Posted on Jun 24, 2025
Good location. Feels in the middle of everything. Just streets away from Gaya Night Market, just in front of the waterfront, walkable to Jesselton Ferry Terminal. Comms with the team was also good, they replied fast. The only issue would probably be the toilet having quite an odour from the drainage. Might be an issue within the whole building or not, I can't be sure.
Anonymous User
【TS15,27,28】Coastal Blue With Sea View Balcony
Stayed in Aug 2025
Traveling with friends
1 review
3.5/10
Posted on Sep 21, 2025
Need to improve the cleanliness of the room. So dusty and found something under the bed. Safety need to improve. Someone just shook our front door handle just to see can enter or not. And if you planning to enjoy till late night outside and come back late please ensure yourself safe. Overall still fine and room not soundproof.
Guest User
【TS19,23,24】Sea Gazing Beanbag With Balcony & Washer
Stayed in Feb 2025
Family
12 review
9.5/10
Amazing
Posted on Mar 26, 2025
I like that there is a wardrobe at bedroom, we could hanged our clothes for inside the wardrobe. The room is very clean.
No soap for washing hand.
Response from Property: Thank you for providing us with your feedback! We truly value your thoughts and are always looking for ways to improve. Your comments will help us enhance our service, and we’re excited to make your next experience even better. Thanks again, and we hope to welcome you back soon!
Irene Nicotra
【TS08】Club 1 Bedroom Condo With Sea View
Stayed in Aug 2025
Solo traveler
2 review
3.5/10
Posted on Sep 17, 2025
Don’t go !! Chose another hotel.There is nobody there for you , no service at all , there is a very partial view id the see and you have paid for that . Swimming poll Full of kids and people. The apartment is not like the pictures at all .
Half of the things inside of the apartment don’t work at all neither the aircon , i felt very disappointed cause you pay but they don’t give you anything!
They don’t give you neither the key for the elevator and you are always stuck and have to take the strairs to 23th floors!!
If you need something nobody Will help you or give you an information, They give you a Drive Where They put you have to clean and make self check in and self check out !!
If you are a foreiner you need Help and nobody is there never !!
Anonymous User
【TS07,14,25,26】Coastal Vibe City View With Balcony
Stayed in Feb 2025
Couple
28 review
10/10
Outstanding
Posted on Apr 21, 2025
Room was awesome…everything was very tidy and clean….really liked the vibe….really enjoyed the stay…..Thank you
Response from Property: Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the room, the cleanliness, and the overall vibe. It was our pleasure to have you stay, and we hope to welcome you back soon!
Guest User
【TS07,14,25,26】Coastal Vibe City View With Balcony
Stayed in Jul 2025
Traveling with friends
2 review
9.5/10
Amazing
Posted on Aug 18, 2025
The location is fantastic. It comes with a washer and dryer and a small kitchenette, making it perfect for longer stays. We had a minor hiccup initially, but the customer service team resolved it very well. Overall, I was very satisfied with all aspects. We opted for the sea view suite, which was incredibly comfortable. I would definitely choose this place again if I have the opportunity to return.
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Guest User
Japanese-style Condo with Sea View (Balcony, Non-smoking)
Stayed in Nov 2024
Family
3 review
10/10
Outstanding
Posted on Dec 21, 2024
Recommend to stay. Nice view, comfortable & easy to go round. The staff also friendly & helpful 🥰
Response from Property: Dear guest, Thank you for your kind words! We're thrilled you had a great stay at The Shore by Homesuite'. Your feedback and support mean a lot, and we can’t wait to welcome you again!
Anna Farhanah
【TS08】Club 1 Bedroom Condo With Sea View
Stayed in Apr 2025
Couple
38 review
10/10
Outstanding
Posted on May 22, 2025
The place is super nice and i really love the view.. Will come here again for sure..
Jiamei
【TS13】Seascape Comfort With Balcony
Stayed in Mar 2025
Traveling with friends
1 review
7.0/10
Posted on Apr 6, 2025
The balcony is super good place to chill , however there's some broken furniture such as the sofa, chair , and slightly dirt on the furniture
Response from Property: Thank you for your feedback! We're happy to hear you enjoyed the balcony. We apologize for the broken furniture and cleanliness issues you encountered, and we’ll make sure to address this with our team. Your input is valuable, and we hope to improve your experience in the future.
Dansonlow22
【TS08】Club 1 Bedroom Condo With Sea View
Stayed in Jan 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Feb 23, 2025
Great place, great room and great customer service "Irah" was very responsive and helpful the entire booking and also after booking, it is a pleasant experience and will definitely book from them again.
Response from Property: Dear guest, Thank you for your kind words! We're thrilled you had a great stay at The Shore by Homesuite'. Your feedback and support mean a lot, and we can’t wait to welcome you again!
Anonymous User
【TS08】Club 1 Bedroom Condo With Sea View
Stayed in Sep 2024
Traveling with friends
15 review
10/10
Outstanding
Posted on Oct 27, 2024
clean clean clean clean👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
Response from Property: Dear guest, Thank you for your kind words! We're thrilled you had a great stay at The Shore by Homesuite'. Your feedback and support mean a lot, and we can’t wait to welcome you again!
Sherrylane Espiritu
【TS19,23,24】Sea Gazing Beanbag With Balcony & Washer
Stayed in Nov 2024
Family
1 review
8.0/10
Very Good
Posted on Dec 24, 2024
The view from the room is expectacular. We like the room minimalistic design, and the colour scheme. Location is great as it is in the middle of gaya street and filipino market, walking distance to most tourist attractions. However, they need to improve on their cleanliness. Dusty fan, noisy aircon and broken sofa bed are still tolerable but the leaking in the toilet bowl after flushing is disgusting.
Response from Property: Dear Guest,Thank you for your feedback. We sincerely apologize for any inconvenience caused during your stay. We understand how important a clean and comfortable environment is, and we have taken immediate steps to improve our housekeeping operations. Our team is committed to ensuring a better experience for all our guests moving forward.We truly appreciate your patience and hope to have the chance to welcome you back for a much-improved stay in the future.
Ramra
【TS19,23,24】Sea Gazing Beanbag With Balcony & Washer
Stayed in Jan 2025
Couple
1 review
10/10
Outstanding
Posted on Mar 16, 2025
The location of the accommodation is really near to the facilities needed....
Response from Property: Dear guest, Thank you for your kind words! We're thrilled you had a great stay at The Shore by Homesuite'. Your feedback and support mean a lot, and we can’t wait to welcome you again!
Yeen Ting
【TS15,27,28】Coastal Blue With Sea View Balcony
Stayed in Apr 2024
Family
7 review
10/10
Outstanding
Posted on May 20, 2024
Good service offer over WhatsApp, swiftly response to answer my queries. Providing clear guide on how to do self check in, and returning keys. The room is clean and well maintained, spacious.
The only suggestion is why not providing WIFI, and the toilet ventilation can be improved, have no idea after toilet flushing, the sting smell stay.
Overall is good, especially good guidance and response. Ty!
Response from Property: Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back soon!