DoubleTree by Hilton Krakow Reviews

I stayed one night at the DoubleTree by Hilton Krakow for a two-day conference and was very impressed. The room was outstanding — spacious, spotless, with a roomy bathroom and a wonderfully comfortable bed. Service was excellent as well; staff kindly let me check in at 9am, which was a huge help. The only drawbacks were the location, which is a bit far from Krakow’s main attractions (though there are some good local restaurants nearby), and the conference space being in the underground level, which felt a little enclosed despite being perfectly functional. Overall, for comfort and service this hotel is hard to beat, and I would highly recommend it for anyone visiting Krakow. Btw, room service in the morning was absolutely delicious.

Everthing was excellent. We loved the 2 night stay here. There could be water dispensers at the xommon places like in Doubletree Hilton WROCLAW. THANKS FOR EVERYTHING.

Thank you for such a lovely and comfy stay with the outstanding service from the receptionists to the maids, the chefs, the staff, and the mechanic. All my needs and wants fully served perfectly. See you my second home in Krakow❤️❤️❤️

super and amazing service . the staff is helpfull, swimming pool was amazing and jakuzi. Room super clean

The hotel is great, not in the center but good location, I definitely come back to this hotel

Sadly, I am forced to post this review since the hotel staff never got back to me to clarify why my room was in shambles. So let's start off with the good. The hotel is located in a quiet, relatively close to the center area. The staff were kind, especially the restaurant/ bar folks. It was the second day of Christmas, and they were super helpful and sweet. The standard room beds were comfy, and the decor did not look tired. If traveling by car, make sure that you are aware of the parking fee (not much street parking near the hotel). Sadly, that's all the nice things I can say. The bad: we were greeted by a wood screw hidden in the carpet. Luckily, it only punctured a hole in my slippers, not my foot. The shower riser rail made an awful clunk falling down after I took a shower. All I can say is, luckily, it didn't break the glass (sarcastically guess maintenance had the year off). The last one really is the worst and really boils the blood in my veins. The towel had some brown skid mark looking streak ( i will leave you to your own conclusions, dear reader, but one can't help and let their mind run wild... bathroom toilet towel.... All I said is thank God I opened up my towel before taking a shower! Seriously sad that the checkin staff told me the shift manager at first wasn't in (later, when I was in a hurry to check out somehow they could be summoned) but they will get back to me after I send them my email and phone#. Lesson learnt, you try to be cordial kind and you get ignored. I should have called The State Sanitary Inspectorate to investigate the brown stuff on the towel.

If you are on a short trip to Krakow, this is the best hotel to be at. First of all warm welcome at the reception, welcoming staff, freshly baked cookies with aroma, delicious apples if you are hungry. Everything is so perfect, i will consider again if i want to stay.

The guy behind the reception desk was lovely. They give cookies to their guests also.

great!!! the stuff was extremely friendly and the pool area was excellent!!!

Doubletree, Krakow is excellent. The Polish staff are professional and efficient. It's a tram away from the Old Town (reviewers complaining of the distance are either ignorant, lazy, or entitled). You can actually take a tram from two stops, which can get you pretty much to the major tourist areas such as Wawel Castle or even Podgorze where the Krakus Mound is located. Hilton includes a sauna, a 24-hour gym, and a really good breakfast with smoothies, desserts, and local Polish bread and honey. They surprisingly even served champagne one morning. Rooms are above standard and the hotel feels very new. During lean months (up to March), rooms are affordable but during conference months and high tourist season, Doubletree can get packed - with good reason. As expected, you get the Hilton chocolate chip cookie at check-in.

The room was lovely and exactly like the picture. The only downside of this hotel is that it is a bit far from town and a bit complicated to get to on foot. However, overall, I would definitely recommend.

Definitively recommended if you are looking for a short stay in Krakow in a quite area, not far from the center. Room was very clean and all receptionists very kind!

Great sauna and nice swimming pool, fabulous breakfast, cosy rooms

Good size room and clean. It’s just out of town