Four Points Hotels in Kuala Lumpur

This hotel was voted as a top family hotel, but honestly, my experience was far from it. We booked during the school holidays and had to wait in a long queue just to check in. The room we originally booked wasn’t available, but we accepted a different one, and they only offered a drink as compensation. The swimming pool is shared with the Renaissance Hotel, and it was super crowded — felt more like a “pasar malam” than a relaxing pool. The pool area is used at your own risk, and I really wonder why, with two hotels sharing the same pool, it’s so hard to place at least one staff member there to monitor safety. I actually fell in the park area, and it was a horrible experience. Some people nearby tried to call for help, but it took so long for hotel staff to arrive. When they finally did, they didn’t even bring a first aid kit. I had to request ice myself. Thankfully, the staff who stayed with me did their best and even considered calling an ambulance — I truly appreciate their effort. It took me a month to write this because my hand was fractured from the fall, and honestly, I still have a bit of phobia from that day. The breakfast situation wasn’t great either. You have to queue again, and it seems like they’re not prepared to handle large groups, especially during peak or school holiday seasons. Overall, this was a very disappointing stay. I won’t be coming back again.

Four Points by Sheraton Chinatown was exceptional! Both service and location are near perfect - service prompt and efficient while the location is nestled right in Chinatown which is near a myriad of fun places to explore. The pool at Four Points is wonderful. It was cold and that's such a treat during the hot sweaty Maylasian afternoons. The only negative thing about the pool is that it closes too early - 8pm. The breakfast is well done. There's an egg station where you can get eggs any way you like, cheeses, pastries, asian and western food, etc. The room we stayed in was huge for the price. The shower is very nice as the water pressure is there and you can move about as it's monster sized! The places to see outside, wow. Da Bao, RexKL, Concubine, Chocha - all with delicious food and cocktails. But beware, cocktails are sold here only after 4 or 5 in the afternoon. So, plan accordingly. Alas, this stay at Four Points by Sheraton is a go to destination.

The rooms were spotless and well-maintained. The bed was incredibly comfortable, and the bathroom boasted excellent water pressure. The front desk staff were friendly and efficient. The hotel's location is superb, surrounded by numerous shops and restaurants, which truly enhanced the convenience of our stay.