Hotels in Kunshan

"The B&B is located in the scenic area, which is convenient for sightseeing. We arrived at night and called the B&B owner, who quickly came to show us the way. The room was very clean. I forgot to take pictures of the room. I booked a family suite with a loft and a small balcony. The pictures I took were the views from the balcony. When I left, the proprietress gave me a bag of Suzhou pastries. She was very enthusiastic. It was my first time staying in a B&B there, and I also saw the night view. There were also few people visiting in the morning, so it was a good experience!"

"I was underwhelmed by the Crowne Plaza. I stayed for work, but it was my birthday while I was there. I asked if they wanted to upgrade my room because it was my birthday, but they feigned that they didn't understand (I did use English). The room was OK, but the carpet was definitely not clean. It was quite warm while I was there but the air conditioner was not on as the room temperature never changed. I used the swimming pool one day. Although it looks super cool in the pictures with a big glass infinity corner, it was very much leaking. Inside the pool the tiles were falling off the edges - there was even a sign acknowledging this. On my birthday I went up for a massage. I had to go into the back to find a lady and she made like I was bothering her phone time. Then she was on the phone while giving me a massage. The massage itself was pretty much the lamest massage I have ever had in my whole life. She barely massaged my skin much less my muscles. Also, the lights were on full bright and there was no much, just the sounds coming from the weight room that was around the corner. The whole experience left me wishing I had just stayed in my room. I do understand that the massage place, although in the hotel, was not related to the hotel."

"Great stay. Very good location with a mall right behind the hotel. Rooms are spacious and clean. Only area of improvement would be the doorman services on the first day we arrived. This is the first time at a luxury hotel which I’ve stayed in that when we arrived the doorman made no effort to open the taxi door or help us with our luggage. However it was probably a once off incident as for the rest of our stay there the staff have all been amazing and helpful."

"recommend The hotel is a standard star business hotel with a distinguished and calm lobby. This is my second time staying here. The lady at the reception desk was still smiling. When she handed me the door key, she introduced me to the location of the restaurant for breakfast. They specially set up the ”** Room” to satisfy the current residents' hobby of poker and gambling in their spare time. This is more in line with the times. Advance together. The hotel's service is timely, accurate, and thinks of what you need. This is why I highly recommend it. I left my PAD in the restaurant while eating. After contacting me, I was told that it could be sent back to my room. When I returned to the room at night, I not only received the lost and found notebook. I was also given a little surprise: the room attendant polished my muddy leather shoes until they were shiny. Breakfast is also relatively rich, and the fresh meat is more delicious."

"This is undoubtedly the top hotel in Kunshan, located right in the heart of the business district. It's an imposing high-rise with a luxurious interior. The staff service was exceptional, meeting all my check-in requests and benefits. While I initially intended to give a perfect score, I've decided to offer some honest and valuable insights for future guests. On the positive side, all the staff were very dedicated. I'm not one to demand over-the-top smiles, greetings, or luggage service often hyped online; I'm perfectly capable and appreciate genuine service. The front desk staff were warm and answered all my questions, and I was satisfied with their adherence to basic service standards. The concierge staff were very approachable, and a particularly responsible and attentive male front desk staff member on the night shift really went out of his way to help me resolve an air conditioning problem. I'm genuinely grateful to him. However, there were frustrations post-check-in. If you're driving, be warned: parking is a nightmare. By 8:30 AM, many spots are already taken because this popular integrated entertainment and shopping complex draws countless local families. The narrow aisles often lead to cars meeting head-on, requiring considerable driving skill. Sometimes, a car attempting to park can block an entire row, leading to impatient waits. Given that the hotel shares its underground garage with the Golden Eagle commercial complex, parking is extremely challenging. As for surface parking, it's virtually non-existent for guests, so underground is your only real option. I also checked with a staff member who confirmed that from Friday evening to Sunday evening, parking spaces are essentially a scramble. Hotel staff acknowledged their helplessness, stating it's beyond their control. Therefore, driving guests should seriously consider this. Another crucial point: if you plan to leave, remember to register your license plate at the front desk. You won't need to re-register if you return within two hours, but you will if you exceed that. Here's the most vital piece of information: the express elevator to the 29th-floor lobby is located in **Parking Zone D**. I repeat: Zone D, Zone D, Zone D! Parking near Zone D is extremely convenient, yet it's incredibly difficult to find. Upon entering the underground garage, Zones A, B, and C are immediately visible, but Zone D is hidden away in a dimly lit, winding section – you'd be lucky to discover it. The hotel, if truly guest-centric, should install clear, separate fluorescent signs to guide guests directly there. Currently, the underground parking only vaguely points to 'Hotel' with an arrow, with such signs haphazardly placed in Zones A, B, and C. Unless you've visited ten times, finding your way for the first time is a complete blind guess. My second point concerns the air conditioning. I spoke with an engineering staff member who explained that the room's AC is centrally controlled, meaning the temperature cannot be freely adjusted. As people have varying temperature tolerances, those sensitive to heat might find this an issue. That evening, I made two requests to the front desk to lower the AC by two degrees. They were very responsive, and I wasn't the only one with this concern; I overheard similar feedback from other guests. To be fair, I was somewhat prepared for this, as Ctrip reviews already highlighted 16 negative comments about the AC, indicating a well-known, concentrated problem. To elaborate, in my room, the AC consistently displayed 25°C. Although the control panel allowed setting it as low as 16°C, the actual temperature never came close. Aside from controlling fan speed, the lowest temperature we (and other guests) managed to achieve, after persistent requests, was 23°C – this required manual adjustment by an engineer at the central control. This implies that normally, the room would hover around 25°C, making it quite stuffy and uncomfortably warm for me. While some might prefer this, those sensitive to heat should seriously reconsider. To reiterate, after communicating with the front desk from 8 PM, the temperature only dropped to 23°C by 3 AM, then reverted to 25°C by 8 AM the following morning. I acknowledge the hotel's need for cost control and strategic planning, but I strongly disapprove of saving expenses by restricting guests' ability to adjust AC temperatures, relying solely on backend central control. Furthermore, with sealed windows, I find this rather inhumane, especially during the height of summer, don't you agree? Everything else was truly excellent. The shower had great water pressure, and having two vanity sinks was convenient for two people to use simultaneously for brushing teeth, washing faces, or even hand-washing clothes. There was also an extra duvet, and the sofa was comfortably soft, big enough for one person to lie down on. The interactive on-demand TV offered a vast selection of blockbuster movies; I thoroughly enjoyed watching two Avengers films. My only minor gripe was the TV size – it felt a bit small. In this day and age, anything under 55 inches in a 5-star hotel just feels a little... modest, haha. Additionally, some room types include complimentary use of a Mini 8 and late check-out, though these perks are dependent on one's Ctrip membership tier and aren't universally available – still, I appreciate them. I didn't partake in the hotel breakfast as I slept in. If I have the opportunity to book a room in Kunshan again, I'd consider adding breakfast, *provided* I'm not roasted alive by the AC, haha. That concludes my review. I hope these insights are helpful for future guests. My perfect score goes to the night shift front desk staff – thank you for preventing me from waking up in a sweat. I'm truly grateful."

"The service at this hotel is truly first-rate. From the moment we stepped into the lobby, Xiao Xia's warm, friendly smile and attentive greetings were a welcome relief. Room service was attentive and responsive. The restaurant staff were professional and attentive, adding to the delight of our dining experience. Overall, the service here was incredibly satisfying and highly recommended!"

"A hotel with a very artistic atmosphere, close to the archway, very suitable for families. There is a tent for children to play on the balcony, various artworks made of cardboard boxes downstairs, and a small train. It is also close to the Shuangqiao Bridge."

"The hotel has thoughtful service, spacious and comfortable rooms, and a wide variety of breakfasts, especially the Aozao noodles. Although there were many people during the May Day holiday, the service was still very good. The waiter removed the plates very promptly. The transportation was also very convenient. There is a subway station not far downstairs. Overall, the experience of this stay was very good. I will continue to stay here next time."

"Stayed one more night and ate the black truffle chicken chop noodles at Su Noodle House. Tea was served as soon as we sat down. We ordered the red soup noodles with Pu'er soft-boiled eggs. The chicken chop tasted quite good when cut. Su Noodle House is on the first floor of Huayu. It is very quiet inside. There is also Suzhou Pingtan in the store. The environment is also good. I recommend everyone to eat there (see the 6th to 8th pictures for details). Whether it is a holiday or Huayu, for the safety of the guests, takeout is not allowed to be delivered upstairs. They are all placed in the takeout cabinet downstairs of Huayu. It is also very convenient to take it. This is not a big problem. Because the twin room I stayed in only had a stool and no sofa, I asked the room service to send a stool (the last picture), and we drank water very quickly, so we asked the room service to send water several times. They were very friendly and the auntie would deliver it immediately. I will stay here again next time if I have the chance, and I will also try to stay in Huayu."

"I purchased a pre-sale package that included tickets to Tinglin Garden, along with breakfast and dinner. The front desk service was excellent; they meticulously explained the different room types and provided the same great service, even for a pre-sale booking. They did their best to accommodate requests like a high-floor room and late check-out. Hearing that my child had a class, Tu Xinmin from the catering department thoughtfully brought yogurt and fruit for them. We're very grateful for this kind gesture. All the ladies at the front desk provided impeccable service. The breakfast selection wasn't extensive, but they offered delicious wontons, and the lady preparing them was very warm and friendly. The dinner included in the package featured items like salmon, conch, and even a mini hotpot – more than enough to fill us up! The staff were also very prompt in clearing tables. However, the hotel clearly shows its age. You definitely won't find smart home features in the rooms, though they do come equipped with a refrigerator, a small safe, and a bathtub. Parking was also convenient. Overall, if you're not picky about modern amenities, it offers excellent value for money."